The 53rd Annual Quality Congress Proceedings
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Key Challenges And Opportunities For Quality, Sustainability And Innovation In The Fourth Industrial Revolution: Quality And Service Management In The Fourth Industrial Revolution - Sustainability And Value Co-creation
| Author | : Su Mi Dahlgaard-park |
| Publisher | : World Scientific |
| Total Pages | : 535 |
| Release | : 2020-12-23 |
| Genre | : Business & Economics |
| ISBN | : 9811230366 |
How can companies survive and prosper in the new economic age of the 4th Industrial Revolution? This book collects a variety of cases and quality management strategies for companies to put in place in the face of Industry 4.0. It argues that organizations that practice good quality management throughout the whole organization, and focus on satisfying their customers, employees and other stakeholders better than their competitors, are well equipped with the necessary capabilities to survive. It is a must read book for academicians, practitioners, managers and students interested in learning about the quality management philosophy, principles, tools and methods to be used in building a sustainable future where the challenges of the 4th Industrial Revolution — Industry 4.0 —are regarded and used as opportunities for survival and further growth.
W. Edwards Deming
| Author | : John C. Wood |
| Publisher | : Taylor & Francis US |
| Total Pages | : 528 |
| Release | : 2005 |
| Genre | : Business & Economics |
| ISBN | : 9780415323888 |
Complex Service Delivery Processes, Third Edition
| Author | : Jean Harvey |
| Publisher | : Quality Press |
| Total Pages | : 326 |
| Release | : 2015-08-14 |
| Genre | : Business & Economics |
| ISBN | : 0873899164 |
This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the clients lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need. Professionals, semi-professionals, and technical workers laboring in all spheres of human endeavor, from law to medicine, accounting to engineering, social work to architecture, who are involved or are interested in taking part in managing their businesses, small or large, will find this book an invaluable tool in achieving success. This third edition comes with an augmented value proposition: as you read and try to understand and experiment with the material, you are invited at various points to view video clips, lasting between 15 and 25 minutes, that will clarify, complement, illustrate, or go further than what you are reading.
Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume II
| Author | : Paul Hayes |
| Publisher | : Business Expert Press |
| Total Pages | : 291 |
| Release | : 2020-12-24 |
| Genre | : Business & Economics |
| ISBN | : 195253853X |
These two volumes are about understanding—why—and application—how—with the aim of providing guidance and introduction to both. Quality is the consistent achievement of the user’s expectations of a product or service. The achievement needs to be “The right thing, right first time, every time, in time.” Beginning with manufacturing and services, it also includes professional, personal, and spiritual dimensions. Variation does not sit happily with consistency and skill in handling risk and opportunity requires competence in the use of statistics, probability, and uncertainty; and needs to complement the critically essential soft dimensions of quality and the overarching and underpinning primacy of personal relationships. There are no clear boundaries to the applicability of quality and the related processes and procedures expressed in management systems, and this is why it matters so much to show “how it applies in diverse business and social environments.” Increasingly, the acceptability of boundaries that are drawn depends on their effect on the user and the achievement of quality, and the latest standards on quality management are explicit on this key point. Quality is everyone’s business, and there is no single professional discipline that can properly express this. Insights, knowledge, experience, best practice, tools, and techniques need to be shared across all kinds of organizational and professional boundaries, and there is no departmental boundary that can stand apart from the organization-wide commitment to quality achievement.
Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume I
| Author | : Paul Hayes |
| Publisher | : Business Expert Press |
| Total Pages | : 202 |
| Release | : 2020-12-24 |
| Genre | : Business & Economics |
| ISBN | : 1947098543 |
These two volumes are about understanding—why—and application—how—with the aim of providing guidance and introduction to both. Quality is the consistent achievement of the user’s expectations of a product or service. The achievement needs to be “The right thing, right first time, every time, in time.” Beginning with manufacturing and services, it also includes professional, personal, and spiritual dimensions. Variation does not sit happily with consistency and skill in handling risk and opportunity requires competence in the use of statistics, probability, and uncertainty; and needs to complement the critically essential soft dimensions of quality and the overarching and underpinning primacy of personal relationships. There are no clear boundaries to the applicability of quality and the related processes and procedures expressed in management systems, and this is why it matters so much to show “how it applies in diverse business and social environments.” Increasingly, the acceptability of boundaries that are drawn depends on their effect on the user and the achievement of quality, and the latest standards on quality management are explicit on this key point. Quality is everyone’s business, and there is no single professional discipline that can properly express this. Insights, knowledge, experience, best practice, tools, and techniques need to be shared across all kinds of organizational and professional boundaries, and there is no departmental boundary that can stand apart from the organization-wide commitment to quality achievement.
The Lean Management Systems Handbook
| Author | : Rich Charron |
| Publisher | : CRC Press |
| Total Pages | : 554 |
| Release | : 2014-07-11 |
| Genre | : Business & Economics |
| ISBN | : 1040084494 |
Performance management, the primary focus of a Lean organization, occurs through continuous improvement programs that focus on education, belief systems development, and effective change management. Presenting a first-of-its-kind approach, The Lean Management Systems Handbook details the critical components required for sustainable Lean management.
Construction Quality Management
| Author | : Tim Howarth |
| Publisher | : Routledge |
| Total Pages | : 236 |
| Release | : 2017-09-21 |
| Genre | : Architecture |
| ISBN | : 1317191404 |
Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for construction organisations who seek to remain competitive and successful. The challenges presented by competitive construction markets and large projects that are dynamic and complex necessitate the adoption and application of quality management approaches. This new edition of Construction Quality Management provides a comprehensive evaluation of quality management systems and tools. Their effectiveness in achieving project objectives is explored, as well as applications in corporate performance enhancement. Both the strategic and operational dimensions of quality assurance are addressed by focusing on providing models of best practice. The reader is supported throughout by concise and clear explanations and with self-assessment questions. Practical case study examples show how various evaluative-based quality management systems and tools have been applied. Subjects covered include: business objectives – the stakeholder satisfaction methodology organisational culture and Health and Safety quality philosophy evaluation of organisational performance continuous quality improvement and development of a learning organisation. New chapters consider the influence of Building Information Modelling (BIM) on quality management. The text should be of interest to construction industry senior managers, practicing professionals and academics. It is also an essential resource for undergraduate and postgraduate students of construction management, project management and business management courses.
Innovative Process Optimization Methods in Logistics
| Author | : Thorsten Blecker |
| Publisher | : Erich Schmidt Verlag GmbH & Co KG |
| Total Pages | : 440 |
| Release | : 2010 |
| Genre | : Business logistics |
| ISBN | : 9783503126835 |
Applied Reliability and Quality
| Author | : Balbir S. Dhillon |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 252 |
| Release | : 2007-02-23 |
| Genre | : Technology & Engineering |
| ISBN | : 1846284988 |
Each industry, from robotics to health care, power generation to software, has its own tailored reliability and quality principles, methods, and procedures. This book brings these together so that reliability and quality professionals can more easily learn about each other's work, which may help them, directly or indirectly, to perform their tasks more effectively.
