Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. This resource is aimed at pre-intermediate and intermediate learners of business and general English. It has been designed primarily for use in class but is also suitable for self-study. This set includes a teacher's book, student's book and audio CD ROM. Table of contents: * Answering the phone * Beginning a call * Ending a call * Connecting people * Messages 1 * Messages 2 * Communication problems * Appointments and arrangements * Recorded information * Messages 3 * Telephone conferences * Review.