Technical Support Essentials
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| Author | : Andrew Sanchez |
| Publisher | : Apress |
| Total Pages | : 260 |
| Release | : 2011-04-11 |
| Genre | : Business & Economics |
| ISBN | : 9781430223436 |
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.
| Author | : Andrew Sanchez |
| Publisher | : Apress |
| Total Pages | : 275 |
| Release | : 2010-09-08 |
| Genre | : Business & Economics |
| ISBN | : 1430225483 |
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.
| Author | : Benjamin G. Levy |
| Publisher | : Peachpit Press |
| Total Pages | : 1342 |
| Release | : 2022-03-02 |
| Genre | : Computers |
| ISBN | : 0137696558 |
macOS Support Essentials 12, the official book for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers Monterey. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Monterey to setting-up network services. This book covers updated system utilities and new features in macOS Monterey: Passwords System Preference Live Text Voice Control User privacy settings Notarized apps Startup Security Utility And more! This book includes the following content: Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more Focused lessons that take you step by step through practical, real-world tasks A Web Edition that provides the full text of the book online The Apple Pro Training Series is Apple's official self-paced learning resource. Books in this series offer downloadable lesson files and an online version of the book. Additional information on this and other books in this series can be found at www.peachpit.com/apple. For more on certification, visit training.apple.com.
| Author | : Mike Halsey |
| Publisher | : Apress |
| Total Pages | : 199 |
| Release | : 2019-10-03 |
| Genre | : Computers |
| ISBN | : 1484251334 |
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll LearnManage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
| Author | : Jose D. Afable |
| Publisher | : iUniverse |
| Total Pages | : 110 |
| Release | : 2002 |
| Genre | : Computers |
| ISBN | : 0595225748 |
A Beginner's Guide To Understanding Technical Support is a unique guide designed for anyone wishing to venture into the field of technical support. This book will provide a basic understanding of the processes, entities, and issues within a support organization so that anyone wishing to know more about the support organization functions or wanting to pursue a career in this area receives the information they need to make their informed decision.
| Author | : Tom Carpenter |
| Publisher | : John Wiley & Sons |
| Total Pages | : 415 |
| Release | : 2011-12-14 |
| Genre | : Computers |
| ISBN | : 1118240596 |
A full-color guide to key Windows 7 administration concepts and topics Windows 7 is the leading desktop software, yet it can be a difficult concept to grasp, especially for those new to the field of IT. Microsoft Windows Operating System Essentials is an ideal resource for anyone new to computer administration and looking for a career in computers. Delving into areas such as fundamental Windows 7 administration concepts and various desktop OS topics, this full-color book addresses the skills necessary for individuals looking to break into a career in IT. Each chapter begins with a list of topic areas to be discussed, followed by a clear and concise discussion of the core Windows 7 administration concepts and skills necessary so you can gain a strong understanding of the chapter topic areas. The chapters conclude with review questions and suggested labs, so you can gauge your understanding of the chapter's contents. Offers in-depth coverage of operating system configurations Explains how to install and upgrade client systems Addresses managing applications and devices Helps you understand operating system maintenance Covers the topics you need to know for the MTA 98-349 exam The full-color Microsoft Windows 7 Essentials proves itself to be an invaluable resource on Windows 7 and features additional learning tutorials and tools.
| Author | : Rebecca Zumeta Edmonds |
| Publisher | : Guilford Publications |
| Total Pages | : 186 |
| Release | : 2019-05-23 |
| Genre | : Education |
| ISBN | : 1462539297 |
Few evidence-based resources exist for supporting elementary and secondary students who require intensive intervention--typically Tier 3 within a multi-tiered system of support (MTSS). Filling a gap in the field, this book brings together leading experts to present data-based individualization (DBI), a systematic approach to providing intensive intervention which is applicable to reading, math, and behavior. Key components of the DBI process are explained in detail, including screening, progress monitoring, and the use and ongoing adaptation of validated interventions. The book also addresses ways to ensure successful, sustained implementation and provides application exercises and FAQs. Readers are guided to access and utilize numerous free online DBI resources--tool charts, planning materials, sample activities, downloadable forms, and more.
| Author | : Owen W. Linzmayer |
| Publisher | : Peachpit Press |
| Total Pages | : 562 |
| Release | : 2006 |
| Genre | : Computers |
| ISBN | : 0321335473 |
With Mac OS now running on almost 40% of all Apple computers, support specialists can no longer afford not to know the latest operating system inside out. This text is a guide to Mac OS, highlighting key topics and diagnostic tools.
| Author | : Kornel Terplan |
| Publisher | : |
| Total Pages | : 628 |
| Release | : 2001-03-07 |
| Genre | : Business & Economics |
| ISBN | : |
A guide to mastering one of the most strategically critical aspects of any telecommunications, ISP, or ASP business Operational Support Systems (OSS) refers to the technical infrastructure that enables telecommunications companies, ISPs, ASPs, and CLECs to provide services directly to customers. In this important book, author Kornel Terplan draws upon his 25 years of experience as a top global telecommunications consultant to provide telecom operations managers and developers with the expert information and guidance they need to make strategic decisions about OSS in their companies. He reviews protocols and technology for service support, explores best practices for service development and provisioning, and provides expert guidance on tools and human resources for the technical service provider. Throughout, Terplan's approach to teaching OSS principles and practices is to present a real business problem and then walk you through the best solution.
| Author | : Jean A Balgrosky |
| Publisher | : Jones & Bartlett Publishers |
| Total Pages | : 304 |
| Release | : 2014-08-11 |
| Genre | : Business & Economics |
| ISBN | : 1449648002 |
Key Terms; Discussion Questions; References; Chapter 2 HIS Scope, Definition, and Conceptual Model; Learning Objectives; Introduction; HIS Uses in Organizational and Community Settings; Summary; Key Terms; Discussion Questions; References; Section II: Systems and Management; Chapter 3 HIS Strategic Planning; Learning Objectives; Introduction; HIS Strategy: Organizational Strategy as Its Roadmap; HIS Strategy: Where Do We Begin?; Why HIS Strategy Matters; HIS and Technology Strategy: Advancing Public Health; HIS and Technology Strategy: Architecture Builds a Strong House.
