Taking Your Customer Care To The Next Level
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| Author | : Steve Brubaker |
| Publisher | : AuthorHouse |
| Total Pages | : 218 |
| Release | : 2015-08-28 |
| Genre | : Business & Economics |
| ISBN | : 1504933044 |
Companies spend big money and significant resources to acquire new customers, but they tend to give little thought on how to keep their business. Thats a big mistake! Nadji Tehrani and Steve Brubaker, both Customer Care experts, explore how to go the extra mile in keeping customers happy. Whether you work at a startup or an established organization, youll find proven strategies that will help you: define and deliver extraordinary Customer Care; duplicate the practices of companies that provide great customer service; avoid practices of companies that have failed to deliver on their promises; devote more resources to keeping current customers happy. develop incentives, policies, and training to encourage staff to solve problems. Examples from companies such as Ace Hardware, Amazon, American Express, Apple, Disney, The Ritz-Carlton, Starbucks, Southwest Airlines, Wine Enthusiast, and Zappos make this an essential guide for any professional who wants to forge stronger relationships with customers. Everyone knows that its far less expensive to keep existing customers than it is to win and onboard new ones. Thats just one of the many reasons to learn the lessons in Taking Your Customer Care to the Next Level.
| Author | : Gary L. McIntosh |
| Publisher | : Baker Books |
| Total Pages | : 224 |
| Release | : 2009-09-01 |
| Genre | : Religion |
| ISBN | : 1441210857 |
All local churches experience a predictable life cycle of growth and decline. But if a church is on a downward trend, how can it turn around? Taking Your Church to the Next Level explains the impact of age and size on churches and outlines the improvements that must be made at each point for a church to remain fruitful and faithful to its mission. McIntosh deftly describes the cycles of fruitfulness and the importance of continual improvement to diminish destructive forces that keep a congregation from its mission. Church leaders, pastors, and all who care about the church and desire to see it experience biblical growth will benefit from the sage wisdom offered in these pages.
| Author | : Charles D. Brennan |
| Publisher | : McGraw Hill Professional |
| Total Pages | : 225 |
| Release | : 2010-10-15 |
| Genre | : Business & Economics |
| ISBN | : 0071746986 |
Expand your customer relationships into higher levels of commitment—and close more sales! You may have many great customer relationships—but there’s a good chance you have an even greater number of relationships that aren’t where you want them to be. With the lessons in Take Your Sales to the Next Level, you can move those stalled relationships to the next level—and increase sales dramatically. Sales expert Charles D. Brennan helps you: Gain solid commitments from your contacts Direct conversations to reveal new, previously undisclosed information Minimize and neutralize resistance Build a sales closing map from start to finish When you suddenly find yourself deftly moving conversations beyond the predictable dialogues, you’ll know you’re on your way to greatness. Make it happen with Take Your Sales to the Next Level.
| Author | : Manuel Palachuk |
| Publisher | : Great Little Book Publishing Company, Incorporated |
| Total Pages | : 426 |
| Release | : 2017-01-01 |
| Genre | : Business & Economics |
| ISBN | : 9781942115397 |
Getting to the next level is a never ending journey for you and your business and now you have the definitive guide book. From the design of the business to the execution on strategy and all the tools you need in between this book covers it. It shows you how to gauge your business maturity and your progress along your roadmap to stratospheric success. Complete with a well defined case study and example by the author that are built from years of experience in business management and guidance. Learn to design your business from the top down using the Pyramid of Purpose and Value and then build it from the ground up by leveraging Business Agile Strategy Execution (BASE).Your Shared Vision is the heart of your business even more so than your product and service value proposition. Your shared vision must be embedded in your organization's culture so it can permeate all the way down to the ground level. The Pyramid of Purpose and Value allows you to design your business from the top down and to share it in a meaningful way. It paints a clear and enticing picture and tells a very compelling story of how you intend to create stratospheric success. It attracts the right people to back your endeavor and the right people to get on board. Your ability to define a clear business roadmap & Strategy and then execute on it is one of the biggest determinants of your success. Imagine taking the most advanced methods of Agile development and applying them to your business roadmap & strategy execution. That's Business Agile Strategy Execution. BASE is the most innovative advancement for small and medium size business roadmap development and strategy execution and you can harness and leverage its power for your self. The entire process is clearly defined and broken down in step-by-step fashion using real life examples.Today more than ever there is a demand for value in everything we create or do. Tap into the authors insights on creating a value proposition for your customers that endears them to your business because they see you are a value drive organization. Learn about the elements of success that determine your organizations overall Business Maturity Index and how to drive them in the direction you want. With this book you will have the most important component of a true significant competitive advantage for your business, the blueprint for success. About the author: Manuel Palachuk is the coach who will take you to the gym not just send you there. He believes that small business is the backbone of the world and the service industry in particular is the heart! He has nearly 30 years of business, management and training experience in the computer and electronics industries including owning and managing successful IT and MSP companies.He holds an Associate degree in Electrical Engineering Technology and a Bachelor's degree in Automated Manufacturing Technology. He is an expert of process, systems, and their efficiency who is driven toward continuous improvement in all aspects of business. Manuel is an experienced speaker and trainer at industry conferences and other events. He is also the co-author of the Network Migration Workbook, an expansive 600 page document covering the complete processes and checklists required to migrate your network with zero downtime.
| Author | : Frances McGuckin |
| Publisher | : Sourcebooks, Inc. |
| Total Pages | : 0 |
| Release | : 2005 |
| Genre | : Small business |
| ISBN | : 9781402203930 |
Entrepreneurs have many choices when choosing a business start-up guide. But once they're up and running, there's nothing to show them how to improve profits and manage their company better. The Next Level: Grow Your Business is the guide small business owners have been waiting for. Filled with expert advice, Grow Your Business takes the entrepreneur through fifteen areas in which they can improve their business, providing detailed steps on how to make it happen. Small business owners looking to take it to the next level will learn how to: - Fine-tune sales and marketing skills - Manage time and get organized - Control the financial reins - Hire and manage employees - Grow their customer base - Operate more powerfully - Overcome operational crisis Filled with tips, questionnaires, checklists and invaluable advice, The Next Level is the next big thing for small business guides.
| Author | : Colin Shaw |
| Publisher | : Springer |
| Total Pages | : 230 |
| Release | : 2016-08-20 |
| Genre | : Business & Economics |
| ISBN | : 1137534303 |
Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences.
| Author | : Micah Solomon |
| Publisher | : HarperCollins Leadership |
| Total Pages | : 241 |
| Release | : 2020-01-14 |
| Genre | : Business & Economics |
| ISBN | : 1400214939 |
The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.
| Author | : Joel A. Garfinkle |
| Publisher | : John Wiley & Sons |
| Total Pages | : 293 |
| Release | : 2011-09-13 |
| Genre | : Business & Economics |
| ISBN | : 0470915870 |
A leading executive coach pinpoints three vital traits necessary to advance your career In Getting Ahead, one of the top 50 executive coaches in the United States, Joel Garfinkle reveals his signature model for mastering three skills to take your career to the next level: Perception, Visibility, and Influence. The PVI-model of professional advancement will teach you to: (1) Actively promote yourself as an asset and valuable person inside the organization, (2) Increase your visibility to gain others’ recognition and appreciation for your efforts and (3) Become a person of influence who makes key decisions inside the organization. Getting Ahead will put you ahead of the competition to become a known, valued, and desired commodity at your company. For more than two decades, Joel Garfinkle has worked closely with thousands of executives, senior managers, directors, and employees at the world's leading companies, and has authored 300 articles on leadership Offers detailed guidance on how to increase exposure, boost visibility, enhance perceived value for your organization, and ultimately achieve career advancement Explains how to get your name circulating among higher levels of management so others know you, see your results, and acknowledge the impact you bring to the company
| Author | : Adam Toporek |
| Publisher | : AMACOM |
| Total Pages | : 270 |
| Release | : 2015-04-22 |
| Genre | : Business & Economics |
| ISBN | : 0814449069 |
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
| Author | : Heather Ripley |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2021-03 |
| Genre | : Advertising |
| ISBN | : 9781642252309 |
Heather Ripley is passionate about helping business owners in the skilled trades embrace the power of public relations to grow. Throughout her career, she's advised hundreds of contractors in how to effectively boost their visibility and reputation. Now, Heather shares the insight that has made her public relations agency, Ripley PR, one of the most respected and successful firms in the country. NEXT LEVEL NOW is written specifically for professionals in the home service industry. On every page, you'll find secrets you can use to tell your company's story, highlight your services, and demonstrate your expertise. Heather's proven PR strategies have helped her clients increase their credibility in the market and leverage that credibility into more customers and more revenue. Whether your goal is to double your revenue, become a multi-million-dollar industry leader, or transform your home services business into the next household name, NEXT LEVEL NOW is the book you'll need.
