Surviving Customer Service
Download Surviving Customer Service full books in PDF, epub, and Kindle. Read online free Surviving Customer Service ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
| Author | : Chris Zell |
| Publisher | : Lulu.com |
| Total Pages | : 94 |
| Release | : 2008-08-22 |
| Genre | : Humor |
| ISBN | : 0557001153 |
Surviving Customer Service is the preeminent book of it's kind. Being the only makes that designation easier. Chris Zell has condensed years of customer service experience into a tome that lays out what to expect once you cross the portals into the world of customer service. Turns out, not much. In a land filled with back-stabbing workers, ineffective management, uncaring corporations and the slime that keeps this netherworld together, customers, you should enter with your eyes open, heart pre-hardened, and liver prepared for serious post-work drinking. Zell gives you the weapons to navigate through the soul-sucking landscape that you will long to escape. He'll tell you how to deal with managers (treat them like mushrooms - keep 'em in the dark, feed 'em shit); co-workers (create a fake identity because if they find out who you are the real trouble begins); and customers (have you played the 'Why?' game with a kid? They're that annoying).
| Author | : Richard Gallagher |
| Publisher | : AMACOM |
| Total Pages | : 209 |
| Release | : 2013-03-20 |
| Genre | : Business & Economics |
| ISBN | : 0814431844 |
Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.
| Author | : John R. DiJulius |
| Publisher | : John Wiley & Sons |
| Total Pages | : 339 |
| Release | : 2008-05-02 |
| Genre | : Business & Economics |
| ISBN | : 0470196122 |
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
| Author | : Alison Green |
| Publisher | : Ballantine Books |
| Total Pages | : 306 |
| Release | : 2018-05-01 |
| Genre | : Business & Economics |
| ISBN | : 0399181822 |
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
| Author | : Barbara Weltman |
| Publisher | : John Wiley & Sons |
| Total Pages | : 255 |
| Release | : 2006-05-19 |
| Genre | : Business & Economics |
| ISBN | : 0471793965 |
Owning a small business can be a fulfilling and financially rewarding experience, but to be successful, you must know what to do before starting a business; what to do while the business is up and running; and, most importantly, what to do when the business runs into trouble. With a combined fifty years of small business experience between them, authors Barbara Weltman and Jerry Silberman know what it takes to make it in this competitive environment, and in Small Business Survival Book, they show you how. In a clear and concise voice, Weltman and Silberman reveal twelve surefire ways to help your small business survive and thrive in today's market. With this book as your guide, you'll discover how to: * Delegate effectively * Monitor cash flow * Extend credit and stay on top of collections * Build and maintain credit and restructure your debt * Meet your tax obligations * Grow your business with successful marketing strategies * Use legal protections * Plan for catastrophe and disaster recovery Whether you're considering starting a new business or looking to improve your current venture, Small Business Survival Book has what you need to succeed.
| Author | : Roy Cohen |
| Publisher | : Pearson Education |
| Total Pages | : 338 |
| Release | : 2010-05-06 |
| Genre | : Business & Economics |
| ISBN | : 0131362070 |
The Wall Street Professional’s Survival Guide: The Secrets of a Career Coach is the only complete, up-to-date, and practical guide for financial industry professionals seeking new or better jobs in today’s brutally competitive environment. Author Roy Cohen spent more than 10 years providing outplacement services to Goldman Sachs’ employees. In this book, he shares finance-specific job-hunting insights you simply won’t find anywhere else. Drawing on his immense experience helping financial industry professionals find and keep outstanding positions, Cohen tells you what to do when and if you’re fired (or ready to move), how to develop a “game plan” and search targets, how to build your “story”, how to move from the sell-side to the buy side, and much more. You’ll find industry-specific guidance on interview strategy, resumes, follow-up, references, and even negotiation with real examples drawn from Cohen’s own practice.
| Author | : Matt Durfee |
| Publisher | : Agate Publishing |
| Total Pages | : 281 |
| Release | : 2015-12-21 |
| Genre | : Business & Economics |
| ISBN | : 1572847689 |
“A no-holds-barred view of career management in a turbulent world . . . provides a reality-based perspective that should be of value to all who read [it].” —Len Schlesinger, president emeritus at Babson College, Baker Foundation professor, Harvard Business School In these uncertain times, The Job Search Navigator is a reliable guide to every step of the twenty-first–century job hunt, whether readers are laid off, wanting to change careers after surviving cutbacks, or seeking a better full-time gig in a stagnant marketplace. Author Matt Durfee writes from the perspective of someone who has both recruited for some of America’s biggest companies and navigated his way through nine of his own job losses. The book combines practical real-world perspectives with the technical knowledge job seekers need in order to excel at every aspect of their searches. Drawing on the knowledge Durfee accumulated through his own experiences, searches, and big-brand corporate hiring responsibilities, The Job Search Navigator abandons the “clinical approach” of many other career-advice books. Instead, Durfee gives easy-to-follow strategies and, perhaps more importantly, recounts in illuminating detail the kinds of mistakes that led him to develop these strategies. “From the strategic to the emotional to the tactical—this is one of the most practical and useful books on career management I’ve read in a very, very long time.” —L. Kevin Cox, chief human resources officer, American Express Company “Matt’s expertise in this space is unmatched. We live in a world where constant reinvention is the rule and The Job Search Navigator is essential reading for those who want to take control of their career trajectory.” —Scott Westerman, executive director & associate vice president for alumni relations, Michigan State University
| Author | : Kelly Henry |
| Publisher | : |
| Total Pages | : 158 |
| Release | : 2020-12 |
| Genre | : Business & Economics |
| ISBN | : 9781734975697 |
This book is not just about customer service. It's about how to run a business. It doesn't matter the business size or type because treating customers should be the same. It should be exceptional.
| Author | : Lee Cockerell |
| Publisher | : Crown Currency |
| Total Pages | : 210 |
| Release | : 2013-03-05 |
| Genre | : Business & Economics |
| ISBN | : 0770435610 |
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.
| Author | : Stefan Swanepoel |
| Publisher | : John Wiley & Sons |
| Total Pages | : 86 |
| Release | : 2011-02-04 |
| Genre | : Business & Economics |
| ISBN | : 1118008596 |
Praise for SURVIVING YOUR SERENGETI "One of a kind. You'll actually know more about yourself after you read this book." KEN BLANCHARD coauthor of The One Minute Manager® and Leading at a Higher Level "Beautifully illustrates nature's basic survival strategies and how they help you create a sense of meaning and purpose." SUSAN SCOTT New York Times bestselling coauthor of Fierce Conversations 7 Questions This Book Tackles 1. Are you experiencing a challenge that you wish to overcome? 2. Do you want to discover your hidden survival skills? 3. Do you have a goal you have yet to achieve? 4. Would you like to discover your instinctive strengths? 5. Can you benefit from problem-solving thinking? 6. Do you know someone who has potential to excel? 7. Are you looking for a positive message to share?
