Strategic Management and Marketing in the Service Sector
Author | : Christian Grönroos |
Publisher | : |
Total Pages | : 222 |
Release | : 1982 |
Genre | : Service industries |
ISBN | : 9789515551672 |
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Author | : Christian Grönroos |
Publisher | : |
Total Pages | : 222 |
Release | : 1982 |
Genre | : Service industries |
ISBN | : 9789515551672 |
Author | : Sood, Tulika |
Publisher | : IGI Global |
Total Pages | : 415 |
Release | : 2017-03-20 |
Genre | : Business & Economics |
ISBN | : 1522524762 |
Customer satisfaction is a critical factor to the potential success or failure of a business. By implementing the latest marketing strategies, organizations can better withstand the competitive market. Strategic Marketing Management and Tactics in the Service Industry is an essential reference publication that features the latest scholarly research on service strategies for competitive advantage across industries. Covering a broad range of topics and perspectives such as customer satisfaction, healthcare service, and microfinance, this book is ideally designed for students, academics, practitioners, and professionals seeking current research on best practices to build rapport with customers.
Author | : Christian Grönroos |
Publisher | : |
Total Pages | : 135 |
Release | : 1984 |
Genre | : Marketing |
ISBN | : 9789144439112 |
Author | : Stephan Kaiser |
Publisher | : Springer Science & Business Media |
Total Pages | : 211 |
Release | : 2010-11-19 |
Genre | : Business & Economics |
ISBN | : 3642160638 |
Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies.
Author | : Saloomeh Tabari |
Publisher | : Emerald Group Publishing |
Total Pages | : 160 |
Release | : 2022-09-12 |
Genre | : Business & Economics |
ISBN | : 1801170835 |
Global Strategic Management in the Service Industry illustrates how strategic managers in service industry appraise the sectors in which their organisations are involved; appraise their competitors; and reassess their strategy and fix goals to meet all the challenges presented.
Author | : David Millán Planelles |
Publisher | : Routledge |
Total Pages | : 227 |
Release | : 2021-11-22 |
Genre | : Business & Economics |
ISBN | : 1000472485 |
Strategic Luxury Management is a case-rich and practical overview of how luxury creates value and why some firms are more successful than others. The focus of luxury study has traditionally centered on the clients’ drivers of consumption, their perception of the brand and the way to effectively engage with them. Luxury is rarely, however, discussed from a strategic perspective: how luxury managers make complex decisions relative to their competitive environment. The book provides insight into the luxury industry and how companies face market complexity across three key areas. First, the company itself, determining what defines a luxury firm. Second, the book offers a specific framework to assess creativity across management and not simply as an individual talent. Third, the book considers the competitive landscape and the principles that allow companies to compete consistently and meaningfully. Each chapter includes pedagogical features to ensure comprehension, including chapter objectives and self-study questions. With examples and case studies from international firms illustrating each chapter, Strategic Luxury Management is essential reading for postgraduate, MBA and executive education students studying luxury management, luxury brand management, luxury creativity and innovation, and strategic management, as well as reflective practitioners within the luxury industry. Online resources include chapter-by-chapter PowerPoint slides.
Author | : Management Association, Information Resources |
Publisher | : IGI Global |
Total Pages | : 1687 |
Release | : 2020-01-03 |
Genre | : Business & Economics |
ISBN | : 179981761X |
Smaller companies are abundant in the business realm and outnumber large companies by a wide margin. To maintain a competitive edge against other businesses, companies must ensure the most effective strategies and procedures are in place. This is particularly critical in smaller business environments that have fewer resources. Start-Ups and SMEs: Concepts, Methodologies, Tools, and Applications is a vital reference source that examines the strategies and concepts that will assist small and medium-sized enterprises to achieve competitiveness. It also explores the latest advances and developments for creating a system of shared values and beliefs in small business environments. Highlighting a range of topics such as entrepreneurship, innovative behavior, and organizational sustainability, this multi-volume book is ideally designed for entrepreneurs, business managers, executives, managing directors, academicians, business professionals, researchers, and graduate-level students.
Author | : Heikki Juslin |
Publisher | : |
Total Pages | : 616 |
Release | : 2002 |
Genre | : Business & Economics |
ISBN | : |
Author | : Ewan Ferlie |
Publisher | : Routledge |
Total Pages | : 262 |
Release | : 2015-02-20 |
Genre | : Business & Economics |
ISBN | : 1135008035 |
Strategic Management in Public Services Organizations sets out to connect the two traditionally disparate academic literatures of public management and strategic management. The authors argue that some models of strategic management are now of enhanced relevance for contemporary public services organizations, especially when considering successive New Public Management reforms. This observation has important consequences for the requisite work practices, skills and knowledge bases of current public managers, as they are increasingly being asked to act as strategic as well as operational managers. Strategic Management in Public Services Organizations takes a strongly comparative and international perspective in addressing the fundamental issue of strategic management within diverse public administrative traditions. The impact of strategic management on the performance of public agencies is examined and it is argued that the appropriate use of strategic management models depends on the politico-administrative and cultural contexts of the public services organization in question, concluding that there is no single best way to strategically lead public organisations. This is an advanced textbook aimed at the postgraduate level, particularly students on MPAs and MBAs with a public sector option or MScs in Public Policy and Public Management.
Author | : Irene C.L. Ng |
Publisher | : Routledge |
Total Pages | : 232 |
Release | : 2007-07-26 |
Genre | : Business & Economics |
ISBN | : 1134267436 |
In a world of changing lifestyles brought about by new services, technology and e-commerce, this book enters the arena of contemporary research with particular topicality. Integrating both theory and real world practices, Ng advances the latest concepts in pricing and revenue management for services in a language that is useful, prescriptive and ye