Steps To Excellence
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| Author | : Terry L. Mathis |
| Publisher | : John Wiley & Sons |
| Total Pages | : 221 |
| Release | : 2013-01-10 |
| Genre | : Technology & Engineering |
| ISBN | : 1118530241 |
Provides a clear road map to instilling a culture of safety excellence in any organization Did you know that accidental injury is among the top ten leading causes of death in every age group? With this book as your guide, you'll learn how to help your organization develop, implement, and sustain Safety Culture Excellence, vital for the protection of and improvement in the quality of life for everyone who works there. STEPS to Safety Culture Excellence is based on the authors' firsthand experience working with international organizations in every major industry that have successfully developed and implemented ongoing cultures of safety excellence. Whether your organization is a small regional firm or a large multinational corporation, you'll find that the STEPS process enables you to instill Safety Culture Excellence within your organization. STEPS (Strategic Targets for Excellent Performance in Safety) demystifies the process of developing Safety Culture Excellence by breaking it down into small logical, internally led tasks. You'll be guided through a sequence of STEPS that makes it possible to: Create a culture of excellence that is reinforced and empowered at every level Develop the capability within the culture to identify, prioritize, and solve safety problems and challenges Maintain and continuously improve the performance of your organization's safety culture Although this book is dedicated to safety, the tested and proven STEPS process can be used to promote excellence in any aspect of organizational performance. By optimizing the safety culture in your organization, you will give the people you work with the skills and knowledge to not only minimize the risk of an on-the-job accident, but also to lead safe, healthy lives outside of work.
| Author | : C. David Crouch |
| Publisher | : |
| Total Pages | : 190 |
| Release | : 2019-10-29 |
| Genre | : Business & Economics |
| ISBN | : 9781532083310 |
"Nobody understands the science of excellence like David Crouch." - Stephen M.R. Covey Creating excellence is an applied science. Drawing upon the experience of successful teams and their leaders, "12 Steps to Excellence" captures the essence of team excellence in an easy-to-execute method anyone can employ. Building a great team is a discipline that can be learned. How do you talk about the work you do? What's the main thing your team is trying to accomplish? What do you value so strongly that you're not willing to compromise along the way? How do customers define your quality and how do you measure it? Are you and everyone on your team building strong customer relationships? Are you impressing your customer so much that they will voluntarily and passionately talk positively to others about you? Is everyone on your team fully engaged in the work? Are you making positive forward progress? Do you have a viable strategic plan? Are you tapping into the Pareto Principle of Leadership Excellence? Can you measure all of these things? In his warm and eloquent style, David shows us step-by-step how to build a great team and organization. He gives us the framework, language, and process so that we not only have knowledge and understanding of the steps required, we also have the tools to achieve it.
| Author | : Dennis Snow |
| Publisher | : John Wiley & Sons |
| Total Pages | : 261 |
| Release | : 2009-11-16 |
| Genre | : Business & Economics |
| ISBN | : 0470503807 |
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
| Author | : Patrick J. McDonnell |
| Publisher | : Sunrise Publishing Company (IL) |
| Total Pages | : 288 |
| Release | : 2002-09 |
| Genre | : Business & Economics |
| ISBN | : 9780972226202 |
Excellence is a competive advantage and whose who can create it are valued organizational assets. This is a book about achieving organizational excellence. It is for those who truly wish to make a difference by leading their organizations to excellence. The premise of the book is clear and direct. Creating excellence requires change. Change requires trust, and trust an only be created by principled leaders.This book is unique and practical. Most books on organizational excellence tell the reader what to do. This book tells the reader how to do it. The book sets forth a six-step process for achieving excellence that the author developed over a 30-year career as a Marine officer, CBA questions, suggestions, lists, summaries and case studies make the principles understand.
| Author | : Jelani Jabari |
| Publisher | : Corwin Press |
| Total Pages | : 225 |
| Release | : 2013-04-17 |
| Genre | : Education |
| ISBN | : 1452257809 |
A seven-step plan for really engaging our urban students Every day, thousands of students sit in our city classrooms, emotionally, intellectually, and behaviorally disengaged. Teachers have their success stories; still, the ability to create and sustain an engaging practice remains elusive. This important book offers new hope. Drawing on his more than twenty years of experience working with high-poverty, urban, minority students, Jelani Jabari delivers Seven cohesive steps for planning, delivering, and reflecting on captivating learning experiences Techniques for gathering critical information about your students to forge deeper connections Strategies to transform students' perceived "deficits" into instructional assets An emphasis on teaching methods and classroom culture, not simply standards and accountability The INSPIRE process will take you beyond discrete, isolated techniques to develop a comprehensive approach to building students' personal and academic success. You'll quickly discover that there's no better guide to implementing real and lasting change in our toughest classrooms.
| Author | : Colleen M. Hacker |
| Publisher | : Human Kinetics |
| Total Pages | : 369 |
| Release | : 2022-06-13 |
| Genre | : Sports & Recreation |
| ISBN | : 1718207719 |
Perform to your potential with proven mental training techniques! Achieving Excellence: Mastering the Mindset for Peak Performance in Sport and Life offers a variety of peak performance strategies to help athletes, coaches, and performers of all kinds achieve a winning mindset. The book explores sport psychology concepts and provides practical, proven strategies to incorporate into your daily life and competitive career. Renowned mental skills coach and performance psychology expert Colleen Hacker has helped hundreds of Olympic and professional athletes to achieve their individual and team goals. In Achieving Excellence, she shares her approach for cultivating confidence, focus, and habits of excellence. She will teach you how to create action plans for success and develop performance routines that optimize achievement. Inside, you will discover the strategies and practical tools needed for success in life and sport, such as these: Bulleted checklists that offer step-by-step application tips for mental skills Sidebars that highlight strategies for overcoming common challenges Success stories from top athletes and firsthand accounts of their experiences using different techniques Inspirational quotes throughout the book will motivate you, and implementation worksheets—available both in the book and online through HKPropel—are provided to help you apply mental training strategies in competition or in other achievement domains. With Achieving Excellence, you will develop a winning mindset with evidence-based, step-by-step plans that lead you to peak performance. Note: A code for accessing HKPropel is included with this ebook.
| Author | : Horst Schulze |
| Publisher | : Zondervan |
| Total Pages | : 225 |
| Release | : 2019-03-05 |
| Genre | : Self-Help |
| ISBN | : 031035210X |
Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.
| Author | : Thomas R. Harvey |
| Publisher | : Rowman & Littlefield |
| Total Pages | : 161 |
| Release | : 2014-01-16 |
| Genre | : Education |
| ISBN | : 1610489845 |
This book covers what twelve steps school leaders need to take to make for a high-achieving school environment. It encompasses strong leadership, vision and values, high expectations, embedded professional development, flexibility and resilience, and seven more steps. It concludes with a questionnaire, the High Expectations Environmental Scale (HEES), which you may apply to your organization to determine its level of high expectations.
| Author | : Pat MacMillan |
| Publisher | : NavPress Publishing Group |
| Total Pages | : 296 |
| Release | : 1992 |
| Genre | : Business & Economics |
| ISBN | : 9780891096917 |
People, not plans or products, are the well-spring of organizational success. Focusing primarily on the selection process--for success at the outset eliminates difficulties and problems later--MacMillan explores the areas of recruitment, promoting from within, and legal considerations as they touch on the selection process.
| Author | : Lisa Williams |
| Publisher | : |
| Total Pages | : 190 |
| Release | : 2004-09 |
| Genre | : Business & Economics |
| ISBN | : 9780972607582 |
Dr. Lisa Williams M.B.A., M.A. has interviewed some of the world best business and military leaders. From the CEO of Wal-Mart to the General of Desert Storm, Dr. Williams has captured the information you need to lead beyond excellence. Packed full of 10-minute exercises to be done from your desk, both individual leaders and teams alike will improve their careers and lives in 30 days or less. This is the first book to give you a spiral of leadership survey and step-by-step process to improve your position. It will show you how to lead beyond excellence starting now.
