Staff Communication in Libraries
Author | : Richard Emery |
Publisher | : |
Total Pages | : 224 |
Release | : 1975 |
Genre | : Business & Economics |
ISBN | : |
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Author | : Richard Emery |
Publisher | : |
Total Pages | : 224 |
Release | : 1975 |
Genre | : Business & Economics |
ISBN | : |
Author | : Hali R. Keeler |
Publisher | : Rowman & Littlefield |
Total Pages | : 206 |
Release | : 2018-09-07 |
Genre | : Language Arts & Disciplines |
ISBN | : 1538107643 |
Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide, Library Support Staff will be able to apply principles of teamwork by adapting the ALA-LSSC standards of Communication and Teamwork.
Author | : Norman D. Stevens |
Publisher | : Scarecrow Press |
Total Pages | : 206 |
Release | : 1983 |
Genre | : Education |
ISBN | : 9780810815773 |
Offers sound advice on the involved processes of talking, understanding, and working together in an organization.
Author | : Association of Research Libraries. Systems and Procedures Exchange Center |
Publisher | : Association of Research Libr |
Total Pages | : 132 |
Release | : 1979 |
Genre | : Academic libraries |
ISBN | : |
Author | : Steve Albrecht |
Publisher | : American Library Association |
Total Pages | : 231 |
Release | : 2015-05-27 |
Genre | : Architecture |
ISBN | : 083891330X |
Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.
Author | : C. S. Ilomo |
Publisher | : |
Total Pages | : 29 |
Release | : 1978 |
Genre | : Communication in library administration |
ISBN | : |
Author | : Helen Fallon |
Publisher | : Routledge |
Total Pages | : 281 |
Release | : 2019-05-17 |
Genre | : Language Arts & Disciplines |
ISBN | : 1351798340 |
As the information landscape evolves and takes shape using traditional and new platforms, it is the role of Academic Libraries to take the lead in communicating, developing and informing these changes in timely and relevant ways. Experienced librarians and those new to the field seek out innovative and more effective way to engage with users and stakeholders. This book provides a variety of communication strategies for different user groups, taking into account the changing information landscape and the application and implications of social media developments. A major driver in higher education is the change in the scholarly communication model where initiatives such as Open Access, Institutional Repositories and Data Management are challenging previous practice whilst offering new opportunities for leadership. These communication developments provide opportunities for academic librarians who need the insight and awareness to take these chances. Librarian as Communicator provides research-based explorations of the above topics, covering developing areas and also the communication skills that are needed for the academic library to have a continuing role in the 21st Century. It was originally published as a special issue of the journal New Review of Academic Librarianship.
Author | : Barbara Conroy |
Publisher | : Phoenix, Ariz. : Oryx Press |
Total Pages | : 212 |
Release | : 1986 |
Genre | : Language Arts & Disciplines |
ISBN | : |
Author | : Catherine Sheldrick Ross |
Publisher | : American Library Association |
Total Pages | : 473 |
Release | : 2013-07-17 |
Genre | : Language Arts & Disciplines |
ISBN | : 155570929X |
The new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media.