SPC Simplified for Services

SPC Simplified for Services
Author: Davida Amsden
Publisher: Springer Science & Business Media
Total Pages: 309
Release: 2012-12-06
Genre: Business & Economics
ISBN: 9401130701

In this book, we talk about many of the tools and techniques of qual ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat egy for gaining the competitive edge. Quality in the Japanese auto indus try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se rious competitive threat to your company. Some examples may help you see the seriousness of your situation.

SPC Simplified for Services

SPC Simplified for Services
Author: Davida M. Amsden
Publisher: Productivity Press
Total Pages: 322
Release: 1991-05-31
Genre: Business & Economics
ISBN:

This quality training text is designed to teach the basics of statistical process control to service personnel, so that they can use statistical metho to verify that their system is stable, capable, and on target with customer requirements. Published by Quality Resources, One Water Street, White Pla

SPC Simplified

SPC Simplified
Author: Robert T. Amsden
Publisher: Routledge
Total Pages: 300
Release: 2019-01-30
Genre: Business & Economics
ISBN: 1351415255

Written in clear language, this hands-on manual simplifies the essentials for monitoring, analyzing, and improving quality. While the authors employ statistical tools, these are rooted in practical examples, which require only basic math skills. The book explains how to set up and use variable and attribute control charts, as well as analyze freque

W. Edwards Deming

W. Edwards Deming
Author: John C. Wood
Publisher: Taylor & Francis US
Total Pages: 440
Release: 2005
Genre: Business & Economics
ISBN: 9780415323871

Understanding New Media

Understanding New Media
Author: Kim H. Veltman
Publisher: University of Calgary Press
Total Pages: 714
Release: 2006
Genre: Computers
ISBN: 1552381544

This book outlines the development currently underway in the technology of new media and looks further to examine the unforeseen effects of this phenomenon on our culture, our philosophies, and our spiritual outlook.

Increasing Effectiveness

Increasing Effectiveness
Author: Mr John Stone
Publisher: Routledge
Total Pages: 186
Release: 2014-01-21
Genre: Education
ISBN: 1317827090

The management of quality has emerged as the key development issue for education in the 1990s and beyond. In the context of education, quality is an ellusive concept and difficult to define. This text offers practical ideas and suggestions from which the reader can choose to meet their own particular needs in a field where there are seemingly an infinite number of possible approaches.

Intelligent Broadband Multimedia Networks

Intelligent Broadband Multimedia Networks
Author: Syed V. Ahamed
Publisher: Springer Science & Business Media
Total Pages: 583
Release: 2012-12-06
Genre: Computers
ISBN: 1461563410

Intelligent Broadband Multimedia Networks is a non-mathematical, but highly systems oriented, coverage of modern intelligent information networks. This volume focuses on the convergence of computers and communications technologies. Most of the concepts that are generic to all intelligent networks, and their microscopic and macroscopic functions, are presented. This book includes specific architectures that can be used by network designers and planners, telecommunications managers, computer scientists, and telecommunications professionals. The breadth of this coverage and the systems orientation of this work make the text suitable for use in advanced level courses on intelligent communications networks. The material in this volume ranges from defining intelligent networks to more specific coverage of educational, medical, and knowledge-based networks. Each of the 20 chapters address issues that can help make the transition from computer design, to the underlying concepts of modern telecommunications systems, to considerations necessary for the implementation of intelligent network services. Special and timely coverage of emerging technologies, such as HDSL, ADSL, BISDN, wireless, broadband access, ATM, and other topics, are given expanded treatment. The authors have included design methodologies for installing intelligence into almost any communications systems, and procedures for using such intelligence according to the type of function expected from these networks. Unique features of the book are: a 64-page glossary of key terms (with expanded explanations) used in the field, a 23-page index that makes it easy to search for important information, running headers on each page to help the busy professional use the book as a reference/design tool, complete references including additional reading for more detailed information, and accurate and concise information to help telecommunications professionals understand the intricacies of the field.

100 Methods for Total Quality Management

100 Methods for Total Quality Management
Author: Gopal K Kanji
Publisher: SAGE
Total Pages: 260
Release: 1996-03-05
Genre: Business & Economics
ISBN: 1446222497

From force field analysis to `zero defects′, from `brainstorming′ to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management. Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use′ - and benefits, with examples. A classification of the methods is also provided, utilizing the broad schema′s of: management methods, idea generation, data collection and analysis.