Being Wrong

Being Wrong
Author: Kathryn Schulz
Publisher: Harper Collins
Total Pages: 418
Release: 2011-01-04
Genre: Psychology
ISBN: 0061176052

To err is human. Yet most of us go through life assuming (and sometimes insisting) that we are right about nearly everything, from the origins of the universe to how to load the dishwasher. In Being Wrong, journalist Kathryn Schulz explores why we find it so gratifying to be right and so maddening to be mistaken. Drawing on thinkers as varied as Augustine, Darwin, Freud, Gertrude Stein, Alan Greenspan, and Groucho Marx, she shows that error is both a given and a gift—one that can transform our worldviews, our relationships, and ourselves.

There's Always Something Going Right

There's Always Something Going Right
Author: Tammy F. Small M. Ed
Publisher:
Total Pages: 170
Release: 2010-01-01
Genre: Education
ISBN: 9780615332598

Using Howard Glasser's nationally recognized system of relationship, The Nurtured Heart Approach, Certified Trainers Small and Triandis connect these constructs to common dilemmas, settings and situations in schools. Using specific activities, discussion springboards, and original ideas, this workbook provides educators and building personnel with hands-on tools for bringing out the best version of their students, staff and building environment. The Nurtured Heart Approach coaches significant adults in how to energize what is going right, to diminish energy to negative behaviors, and to empower students toward their capabilities to both follow rules and step into their own Greatness.

The User is Always Right

The User is Always Right
Author: Steve Mulder
Publisher: New Riders
Total Pages: 366
Release: 2006-08-21
Genre: Business & Economics
ISBN: 013279828X

How do we ensure that our Web sites actually give users what they need? What are the best ways to understand our users' goals, behaviors, and attitudes, and then turn that understanding into business results? Personas bring user research to life and make it actionable, ensuring we're making the right decisions based on the right information. This practical guide explains how to create and use personas to make your site more successful. The User Is Always Right: A Practical Guide to Creating and Using Personas takes you through each step of persona creation, including tips for conducting qualitative user research, new ways to apply quantitative research (such as surveys) to persona creation, various methods for generating persona segmentation, and proven techniques for making personas realistic. You'll also learn how to use personas effectively, from directing overall business strategy and prioritizing features and content to making detailed decisions about information architecture, content, and design.

The Customer Is Not Always Right

The Customer Is Not Always Right
Author: A.J. Adams
Publisher: Andrews McMeel Publishing
Total Pages: 258
Release: 2009-12-22
Genre: Humor
ISBN: 0740797794

Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . . “Ma’am, the rules clearly state that you cannot have any liquids over 3.4 ounces in your carry-on. If you’d like to, you could—” “But that’s not a liquid!” “Excuse me, ma’am?” “It’s not a liquid! It’s water!” Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test. Enjoy tales from the creator of the popular website Not Always Right, including half that are previously unpublished, showcasing customer-relations horror stories everyone can relate to. No matter what side of the counter you’re on, there are hilarious accounts about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of “the customer is always right” can be dead wrong.

It's Not Always Right to Be Right

It's Not Always Right to Be Right
Author: Hamish Thomson
Publisher: John Wiley & Sons
Total Pages: 296
Release: 2021-03-08
Genre: Business & Economics
ISBN: 0730389073

A breakthrough guide to the real lessons of business Have you ever noticed that individuals of brilliance often fall short of their true potential? Great ideas, concepts and initiatives seldom break through the sea of business mediocrity. As a senior international leader with over 30 years corporate experience, Hamish Thomson has discovered that true transformation and breakthrough comes from personal insight — derived not from intellect or technical mastery, but from experience and observation of real-life occurrences. It’s Not Always Right to Be Right offers unique business and leadership insights, teachable models, and practical advice on what one needs to do differently to achieve desired results. Writing in a casual, autobiographical style, Hamish shares the key experiences and hard-won lessons that enabled him to drive significant change when all the right ways of doing things didn’t work. Packed with fascinating true-to-life stories and powerful, often counterintuitive lessons, this invaluable guide: Distills a lifetime of business wisdom into a single volume Offers honest business and leadership lessons drawn from a long and successful corporate career Features learning messages, practical steps, and shareable strategic models and frameworks to help you make a tangible difference where it counts Provides strategic models that can be used to frame discussions and drive change in individuals, teams, and entire organizations It’s Not Always Right to Be Right is a must-read for anyone starting out in the business and corporate world, for anyone in the middle of their career looking to break through to the next level, and for senior leaders seeking to improve performance and drive meaningful change.

Always Right

Always Right
Author: Niall Ferguson
Publisher: Odyssey Editions
Total Pages: 34
Release: 2016-10-21
Genre: History
ISBN: 1623730414

In ALWAYS RIGHT historian Niall Ferguson offers a characteristically original, incisive and witty account of Margaret Thatcher's reign – the word seems appropriate – as British Prime Minister. Denounced by her enemies as divisive and dictatorial, Thatcher was the greatest leader Britain has produced since Winston Churchill. The standard bearer for a decisive economic regime-change, she was also a social revolutionary who shook up the stagnant English class system. Yet she was a foreign policy realist, who restored her country’s standing in the world. And far from being an over-bearing prime minister, she ultimately fell victim to the machinations of Cabinet government. ALWAYS RIGHT is a fittingly frank assessment of a great woman who made history.

Power Freaks

Power Freaks
Author: David L. Weiner
Publisher: Prometheus Books
Total Pages: 288
Release: 2010-08-05
Genre: Business & Economics
ISBN: 1615923284

Featuring a "power quiz" to help readers assess their own instinctual drive for power, this handbook teaches how to recognize potentially destructive people in life and develop a strategy to deal with them.

The Last Lecture

The Last Lecture
Author: Randy Pausch
Publisher:
Total Pages: 0
Release: 2010
Genre: Cancer
ISBN: 9780340978504

The author, a computer science professor diagnosed with terminal cancer, explores his life, the lessons that he has learned, how he has worked to achieve his childhood dreams, and the effect of his diagnosis on him and his family.

Love is Always Right

Love is Always Right
Author: Josh McDowell
Publisher: Thomas Nelson Publishers
Total Pages: 232
Release: 1996
Genre: Religion
ISBN: 9780849939655

Theologically, say the authors, telling right from wrong begins with understanding that the essential nature of God is love. Josh and Norm build on this foundatin to develop a step-by-step decision making plan you can apply to every situation. Includes numerous examples.