Smart Service Systems Operations Management And Analytics
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| Author | : Hui Yang |
| Publisher | : Springer Nature |
| Total Pages | : 394 |
| Release | : 2019-11-25 |
| Genre | : Business & Economics |
| ISBN | : 3030309673 |
This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.
| Author | : P. Mary Jeyanthi |
| Publisher | : Springer Nature |
| Total Pages | : 236 |
| Release | : 2022-01-01 |
| Genre | : Technology & Engineering |
| ISBN | : 3030827631 |
This book presents a framework for developing an analytics strategy that includes a range of activities, from problem definition and data collection to data warehousing, analysis, and decision making. The authors examine best practices in team analytics strategies such as player evaluation, game strategy, and training and performance. They also explore the way in which organizations can use analytics to drive additional revenue and operate more efficiently. The authors provide keys to building and organizing a decision intelligence analytics that delivers insights into all parts of an organization. The book examines the criteria and tools for evaluating and selecting decision intelligence analytics technologies and the applicability of strategies for fostering a culture that prioritizes data-driven decision making. Each chapter is carefully segmented to enable the reader to gain knowledge in business intelligence, decision making and artificial intelligence in a strategic management context.
| Author | : Robin Qiu |
| Publisher | : Springer Nature |
| Total Pages | : 413 |
| Release | : 2021-11-11 |
| Genre | : Business & Economics |
| ISBN | : 3030902757 |
This book showcases state-of-the-art advances in service science and related fields of research, education, and practice. It presents emerging technologies and applications in contexts ranging from healthcare, energy, finance, and information technology to transportation, sports, logistics, and public services. Regardless of its size and service, every service organization is a service system. Due to the socio-technical nature of service systems, a systems approach must be adopted in order to design, develop and deliver services aimed at meeting end users’ utilitarian and socio-psychological needs alike. Understanding services and service systems often requires combining multiple methods to consider how interactions between people, technologies, organizations and information create value under various conditions. The papers in this volume highlight a host of ways to approach these challenges in service science and are based on submissions to the 2021 INFORMS Conference on Service Science.
| Author | : Yadav, Radha |
| Publisher | : IGI Global |
| Total Pages | : 375 |
| Release | : 2023-08-01 |
| Genre | : Business & Economics |
| ISBN | : 1668489449 |
Human Resources (HR) departments often have significant data sets related to employees and positions within their organizations, but optimizing use of this data can present challenges. As the business world rapidly transforms due to technological advancements, experts within the HR domain must learn to effectively use data to improve workforce performance and assist with strategic decisions. A comprehensive understanding of HR analytics and its multiple levels, ranging from descriptive to perspective, can emphasize how the data can support, track, and monitor employee performance, culture, turnover rate, and absenteeism. HR Analytics in an Era of Rapid Automation is a valuable guide for academics, researchers, and practitioners interested in the latest developments in HR analytics. It covers relevant theories and conceptual models based on quantitative and qualitative findings and emphasizes the importance of utilizing HR analytics for sustainable decision making. With a focus on recruitment analytics, talent acquisition, employee performance analytics, and more, this book provides practical solutions to the challenges facing HR professionals in the rapidly changing business world. By highlighting the value of people and HR analytics for business success, this book offers several solutions for the analysis of challenges facing HR professionals today.
| Author | : Shu-Chuan Chu |
| Publisher | : Springer Nature |
| Total Pages | : 736 |
| Release | : 2022-01-04 |
| Genre | : Technology & Engineering |
| ISBN | : 9811684308 |
This book contains selected papers presented at ICGEC 2021, the 14th International Conference on Genetic and Evolutionary Computing, held from October 21-23, 2021 in Jilin City, China. The conference was technically co-sponsored by Springer, Northeast Electric Power University Fujian University of Technology, Shandong University of Science and Technology, and Western Norway University of Applied Sciences. It is intended as an international forum for the researchers and professionals in all areas of genetic and evolutionary computing. And the readers may learn the up-to-date techniques of the mentioned topics, including swarm intelligence, artificial intelligence, information hiding and data mining techniques, which can help them to bring new ideas or apply the designed approaches from the collected papers to their professional jobs.
| Author | : Fernando Ortiz-Rodríguez |
| Publisher | : Springer Nature |
| Total Pages | : 227 |
| Release | : 2023-10-17 |
| Genre | : Computers |
| ISBN | : 3031439406 |
This book constitutes the refereed proceedings of the Second International Conference on Electronic Governance with Emerging Technologies, EGETC 2023, held in Poznan, Poland, during September 11–12, 2023. The 15 full papers and one short paper presented were thoroughly reviewed and selected from the 76 submissions. This volume focuses on the recent developments in the domain of eGovernment and governance of digital organizations also aims to shed light on the emerging research trends and their applications.
| Author | : Lopa Mandal |
| Publisher | : Springer Nature |
| Total Pages | : 466 |
| Release | : 2022-08-17 |
| Genre | : Technology & Engineering |
| ISBN | : 9811916578 |
This book includes selected papers presented at International Conference on Computational Intelligence, Data Science,, and Cloud Computing (IEM-ICDC 2021), organized by the Department of Information Technology Institute of Engineering and Management, Kolkata, India, during December 22 – 24, 2021. It covers substantial new findings about AI and robotics, image processing and NLP, cloud computing and big data analytics as well as in cyber-security, blockchain and IoT, and various allied fields. The book serves as a reference resource for researchers and practitioners in academia and industry.
| Author | : Faïz Gallouj |
| Publisher | : Edward Elgar Publishing |
| Total Pages | : 201 |
| Release | : 2018-08-31 |
| Genre | : Business & Economics |
| ISBN | : 1786433451 |
This book aims to take account of the major advances made in ‘Service Innovation Studies’ (SIS) and above all to provide an agenda setting out the research priorities in the field. This agenda is established by considering the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, service ecosystems, smart service systems, religion, ageing, public organizations, gender, and ethical and societal issues. Bringing together internationals experts in the field of SIS, the book illustrates the strength and fertility of this research trajectory. It will be of great interest for both services and innovation scholars in economics, management science and public administration.
| Author | : Paul P. Maglio |
| Publisher | : Springer |
| Total Pages | : 845 |
| Release | : 2018-10-16 |
| Genre | : Business & Economics |
| ISBN | : 3319985124 |
The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.
| Author | : Wuhong Wang |
| Publisher | : Springer Nature |
| Total Pages | : 719 |
| Release | : 2022-10-27 |
| Genre | : Technology & Engineering |
| ISBN | : 9811956154 |
These proceedings gather selected papers from the 12th International Conference on Green Intelligent Transportation Systems and Safety, held in Beijing, China on November 17-19, 2021. The book contains cutting-edge research on Green Intelligent Mobility Systems, with the goal of achieving "green, intelligent, and safe transportation systems" as the guiding slogan. The contributions offered here can aid in the advancement of green mobility and intelligent transportation technology by increasing interconnectivity, resource sharing, flexibility, and efficiency. Researchers and engineers in the areas of Transportation Technology and Traffic Engineering, Automotive and Mechanical Engineering, Industrial and System Engineering, and Electrical Engineering will all benefit from the book's scope.
