Key Skills for Professionals

Key Skills for Professionals
Author: Alan Pannett
Publisher: Kogan Page Publishers
Total Pages: 272
Release: 2013-05-03
Genre: Business & Economics
ISBN: 0749468777

Key Skills for Professionals will help you understand and develop the skills you need to be truly professional in a fiercely competitive environment. The areas covered in this book are useful not only to those qualifying for a profession but also for those people who are already working in a professional services business. Practising and demonstrating these skills effectively will help you in your day-to-day work, and could enhance your career progression. Based on their knowledge, experience and expertise, the authors first explain the theory and applicability of each skill area and then provide practical and realistic advice as to how to apply those skills in the working environment on a daily basis. Each chapter explains appropriate management tools and theories in plain language using practical exercises, realistic and relevant case studies and tools for analysing self-awareness, communication styles, financial and commercial awareness and effective writing. The book also contains useful summaries and ideas for further reading.

Customer Service Skills for Success

Customer Service Skills for Success
Author: Robert W. Lucas
Publisher: McGraw-Hill Education
Total Pages: 0
Release: 2014-02-03
Genre: Business & Economics
ISBN: 9780073545462

Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States. Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.

Professionalism

Professionalism
Author: Lydia E. Anderson
Publisher: Prentice Hall
Total Pages: 322
Release: 2013-08-04
Genre: Business & Economics
ISBN: 9780321947666

ALERT: Before you purchase, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. Several versions of Pearson's MyLab & Mastering products exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a CourseID, provided by your instructor, to register for and use Pearson's MyLab & Mastering products. Packages Access codes for Pearson's MyLab & Mastering products may not be included when purchasing or renting from companies other than Pearson; check with the seller before completing your purchase. Used or rental books If you rent or purchase a used book with an access code, the access code may have been redeemed previously and you may have to purchase a new access code. Access codes Access codes that are purchased from sellers other than Pearson carry a higher risk of being either the wrong ISBN or a previously redeemed code. Check with the seller prior to purchase. -- Extends beyond a typical resume/job search text to seamlessly emphasize the relationship between resume development, job search skills, and human relations. Professionalism: Skills for Workplace Success was developed with input from industry leaders, it addresses topics students need to know when transitioning from campus to the workplace using case examples, activities, exercises, online video, and an interactive website. Updated to reflect the latest in technology tools and the business climate, this third edition sets the standard by skillfully merging self-management topics, workplace basics, relationships and career planning tools.

So Good They Can't Ignore You

So Good They Can't Ignore You
Author: Cal Newport
Publisher: Grand Central Publishing
Total Pages: 163
Release: 2012-09-18
Genre: Business & Economics
ISBN: 1455509108

In an unorthodox approach, Georgetown University professor Cal Newport debunks the long-held belief that "follow your passion" is good advice, and sets out on a quest to discover the reality of how people end up loving their careers. Not only are pre-existing passions rare and have little to do with how most people end up loving their work, but a focus on passion over skill can be dangerous, leading to anxiety and chronic job hopping. Spending time with organic farmers, venture capitalists, screenwriters, freelance computer programmers, and others who admitted to deriving great satisfaction from their work, Newport uncovers the strategies they used and the pitfalls they avoided in developing their compelling careers. Cal reveals that matching your job to a pre-existing passion does not matter. Passion comes after you put in the hard work to become excellent at something valuable, not before. In other words, what you do for a living is much less important than how you do it. With a title taken from the comedian Steve Martin, who once said his advice for aspiring entertainers was to "be so good they can't ignore you," Cal Newport's clearly written manifesto is mandatory reading for anyone fretting about what to do with their life, or frustrated by their current job situation and eager to find a fresh new way to take control of their livelihood. He provides an evidence-based blueprint for creating work you love, and will change the way you think about careers, happiness, and the crafting of a remarkable life.

Skills for Success with Office 2013 Volume 1

Skills for Success with Office 2013 Volume 1
Author: Kris Townsend
Publisher: Pearson Higher Ed
Total Pages: 785
Release: 2014-06-27
Genre: Computers
ISBN: 0133148300

For use in the Office Applications course or readers that need to get started with Microsoft Office 2013. Skills for Success is the Microsoft Office 2013 standalone textbook that recognizes how readers learn today! The Office Skills text that was designed with today's students–and the way today's readers use an Office textbook–in mind. With Skills for Success , Microsoft Office 2013 is at your fingertips! With Office 2013, Microsoft is taking the office to the cloud. You can now open and save your files from any computer without a USB flash drive. The Skills for Success series shows students how to get the most out of Office 2013 no matter what device they are using—a traditional desktop or tablet. Whether you are tapping and sliding with your finger or clicking and dragging with the mouse, Skills for Success shows you the way. Teaching and Learning Experience This program will provide a better teaching and learning experience—for you and your students. Here’s how: Personalized Learning: MyITLab delivers proven results in helping students succeed, provides engaging experiences that personalize learning, and comes from a trusted partner with educational expertise and a deep commitment to helping students and instructors achieve their goals. Designed for a New Generation of Learners: The Skills for Success series is specifically designed to enhance usability and fit the work style of today’s students. Support for Students and Instructors: Supplements enhance the learning process for students, while instructor resources are designed to make your life easier. NOTE: This is the standalone book, if you want the Book/Access Card order the ISBN below: 0133894266 / 9780133894264 Skills for Success with Office 2013 Volume 1 & MyITLab with Pearson eText -- Access Card -- for Skills for Success with Office 2013 Package Package consists of: 0133512118 / 9780133512113 Skills for Success with Office 2013 Volume 1 0133775046 / 9780133775044 MyITLab with Pearson eText -- Access Card -- for Skills for Success with Office 2013

Secrets to Success in Industry Careers

Secrets to Success in Industry Careers
Author: L. Borbye
Publisher: Elsevier
Total Pages: 222
Release: 2010-07-28
Genre: Medical
ISBN: 0080551742

Secrets to Success in Industry Careers introduces you to the differences between what is needed in school and what is needed in industry. It describes the entire process of obtaining a job including analysis of a job description, writing an application, preparation for an interview, and conduct during and after an interview. Most importantly, this book is the ideal "industry-insider guide because it provides you with skills and understanding essential for success on the job. Fictional anecdotes make it easy to understand application of these skills, summarized at the end of each chapter and supported by self guided assessment questionnaires. This is the ideal guide on how to succeed for anyone seeking a job or already employed in both industry and academic environments. - Self-assessment tools are included to help identify strengths and opportunities for growth - Includes chapters on understanding business goals, leadership and teamwork, communication skills, marketing, discipline, flexibility, innovation, intellectual property, special technologies, quality, ethics, globalization, ambiguity, expectation and career management - Author has developed highly successful industry-relevant training for students and new employees and has experience from both industry and academic environments - Contains a compilation of essential technical and managerial skills necessary for success in industry, including chapters on expectation management and career management

Delegation and Supervision (The Brian Tracy Success Library)

Delegation and Supervision (The Brian Tracy Success Library)
Author: Brian Tracy
Publisher: AMACOM
Total Pages: 117
Release: 2013-07-24
Genre: Business & Economics
ISBN: 0814433154

When you can delegate and supervise well, you will not believe how efficient and easy managing your team can be. Managers’ performance reviews, their salary increases, and basically their fate within the company in general are judged by the results they deliver, yet those results are usually produced by a team of employees working under them. Thus, the most important and broad-reaching aspect of a manager’s job is the ability to delegate and supervise extremely well. In this book, success expert Brian Tracy reveals time-tested ways any manager can use to boost the performance and productivity of their employees. In Delegation & Supervision, Tracy shares helpful tips including how to: Define work, assign it, and set measurable, targeted standards for performance Match skills to job requirements Use Management by Objectives to delegate longer-term tasks to trusted team members Monitor, control, and keep on top of projects with minimum effort Turn delegation into a teaching tool and build the confidence of your staff Avoid reverse delegation Free up time for higher-level tasks only you can tackle, and more When done right, delegation and supervision will allow your employees to learn, grow, and become more capable. Delegation & Supervision shows you how to impress the higher-ups with all that you and your team accomplished.

The Success Secret

The Success Secret
Author: Jack Canfield
Publisher:
Total Pages: 528
Release: 2012-05-01
Genre: Business & Economics
ISBN: 9780985364373

"The world's leading experts reveal their secrets for success in business and in life." -- Cover

Q: Skills for Success 2E Reading and Writing Level 3 Student Book

Q: Skills for Success 2E Reading and Writing Level 3 Student Book
Author: Colin S. Ward
Publisher: Oxford University Press, USA
Total Pages: 0
Release: 2014-12-11
Genre: English language
ISBN: 9780194819022

Q: Skills for Success, Second Edition is a six-level paired skills series that helps students to think critically and succeed academically.With new note-taking skills, an extended writing syllabus and authentic video in every unit, Q Second Edition equips students for academic success better than ever.Q Second Edition helps students to measure their progress, with clearly stated unit objectives that motivate students to achieve their language learning goals.And the online content, seamlessly integrated into the Student Book, allows teachers to truly implement blended learning into the classroom.

Making Connections Level 1 Student's Book

Making Connections Level 1 Student's Book
Author: Jessica Williams
Publisher: Cambridge University Press
Total Pages: 289
Release: 2013-06-17
Genre: Foreign Language Study
ISBN: 1107683807

This title introduces first-time readers of academic text to basic reading strategies such as finding paragraph topics, finding supporting details and learning to read quickly.