Serving Your Spanish Speaking Customers Workshop
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| Author | : Yolanda J. Cuesta |
| Publisher | : |
| Total Pages | : |
| Release | : 2008 |
| Genre | : Hispanic Americans and libraries |
| ISBN | : |
Between January and March of 2008, the Nebraska Library Commission presented this workshop at various locations throughout Nebraska. Using materials prepared by WebJunction and Yolanda Cuesta, each workshop addressed challenges faced by the Hispanic/Latino population, different ways librarians could reach out to Spanish-speaking users, building support for working with Spanish-speaking customers and marketing these services.
| Author | : Myelita Melton |
| Publisher | : SpeakEasy Spanish |
| Total Pages | : 136 |
| Release | : 2006 |
| Genre | : Business & Economics |
| ISBN | : 9780978699819 |
"This book is for professionals involved in all areas of retail sales with no previous experience in the Spanish language. It's also a great tool if you want to brush up on the Spanish you learned in high school or college. Learning Spanish you can use on the job will empower you to provide better service to the nation's increasing number of loyal Hispanic customers. It will also help you instill trust and build valuable, long-lasting relationships."--Back cover
| Author | : Sharon Moller |
| Publisher | : Bloomsbury Publishing USA |
| Total Pages | : 228 |
| Release | : 2001-01-15 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 031300899X |
If your library serves a Latino population, you'll want this book. It will help you better serve the needs of Spanish-speaking patrons of all ages. The author gives background information on various Hispanic groups, explaining some of the cultural differences that can lead to misunderstanding. She then offers a variety of program and collection building ideas. A list of distributors of Spanish-language materials-books, periodicals, AV materials, computer and other educational resources-is provided, as well as Web site addresses of Spanish-language sites. Vocabulary lists for library and computer-related words and phrases and guidelines for correctly writing Spanish words are also included.
| Author | : |
| Publisher | : |
| Total Pages | : 80 |
| Release | : 1972 |
| Genre | : Hispanic Americans |
| ISBN | : |
| Author | : Antonio Del Torro |
| Publisher | : CreateSpace |
| Total Pages | : 34 |
| Release | : 2014-08-28 |
| Genre | : |
| ISBN | : 9781500994426 |
Do you feel that not knowing Spanish is holding you back at work? Are you tired of relying on others to communicate a simple message? It's time to learn workplace Spanish! Unlike many Spanish language books that try and teach you everything about Spanish, this book just teaches you what you need to survive in the workplace. Each book in the Spanish for the Workplace series includes basic instructions on pronunciation, tips for learning, power phrases you needed to know at work, and 500 power words for each job. Minute Help Press is building a library of books for people with only minutes to spare.
| Author | : |
| Publisher | : |
| Total Pages | : 628 |
| Release | : 2002 |
| Genre | : Hispanic American women |
| ISBN | : |
| Author | : Rhea Joyce Rubin |
| Publisher | : American Library Association |
| Total Pages | : 190 |
| Release | : 2006 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 9780838935606 |
I became a librarian because of my interest in how reading affects people, how it can lead to insights and help people transform their lives...library services and materials help them in their efforts to change and grow. Outcome measurement can assess how well libraries do that.—Rhea Joyce Rubin from the Preface Library services and programs that not only meet goals but can also demonstrate these results are more likely to secure repeat funding. By evaluating and presenting outcomes, libraries can document the positive work they do in a concrete way and gain financial support. According to Planning for Results expert Rubin, outcome measurement lets libraries evaluate how they affect their users' quality of life. This latest addition to the PLA-sponsored Results Series uses familiar task breakdowns along with key terms in a step-by-step, service-oriented format so that readers can master the outcome measurement process as they: Enhance library programs using evaluation techniques Use and customize the 14 step-by-step workforms to address unique needs Gather and interpret statistically accurate data to demonstrate outcomes Measure, evaluate, and present outcomes to attract funding Applying these concepts in examples and in two running case studies, an Internet class for seniors, and a teen mother-tutoring program brings the model to life. The "Toolkit" includes tips on creating evaluations, coding data, and selecting a sample. By assessing the impact of services in users' lives, public library directors and program managers demonstrate to funding bodies their accountability and the effectiveness of programs, thus positioning their libraries to secure maximum funding.
| Author | : Elena del Valle |
| Publisher | : |
| Total Pages | : 468 |
| Release | : 2005 |
| Genre | : Business & Economics |
| ISBN | : |
| Author | : Insight Consulting International Group |
| Publisher | : Insight Consulting International |
| Total Pages | : 114 |
| Release | : 2018-12-10 |
| Genre | : |
| ISBN | : 9780964659483 |
Customer Service Training for Healthcare Professionals is Spanish for students, interns, and employees that are entering the healthcare workforce and work with patients in hospitals, clinics, medical centers, or long-term care facilities. In the United States, there are an increasing number of Spanish-speaking patients that are entering the healthcare system every year. There are also a growing number of Hispanics primarily Spanish speaking health professionals. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs. The book is unique and includes; group activities, self-assessments, and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help healthcare workers create positive patient experiences and customer satisfaction. Healthcare professionals will learn to effectively communicate, greet patients, schedule appointments, and work in healthcare teams. Healthcare professional develop identification systems to avoid medical errors and HIPAA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction and provide patient centered care. Excellent customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Healthcare is a business and to remain competitive healthcare providers and facilities are seeking employees that can provide great customer service, and boosts revenue and patient satisfaction.
| Author | : |
| Publisher | : |
| Total Pages | : 8 |
| Release | : 1979 |
| Genre | : Alcoholism |
| ISBN | : |
