Serving Citizens

Serving Citizens
Author: Juan Carlos Cortázar Velarde
Publisher: Inter-American Development Bank
Total Pages: 232
Release: 2014-09-19
Genre: Business & Economics
ISBN: 1597821845

This book focuses on civil service reform within the central administration in Latin America. It analyzes updated versions of the country assessments carried out by the Inter-American Development Bank in 2004 in 16 countries and presents a comparative analysis of the ways in which the countries have evolved during the last decade. The methodology is based on the principles of the Ibero-American Charter for Public Service. In addition, it draws lessons from reform processes, identifying strategies for civil service modernization in the region. Finally, the book proposes a possible future agenda to continue the efforts to further professionalize the civil service in Latin America.

Citizens and Soldiers

Citizens and Soldiers
Author: Eliot A. Cohen
Publisher: Cornell University Press
Total Pages: 238
Release: 2019-01-24
Genre: Political Science
ISBN: 150173377X

Why has the United States, unlike every other 20th-century world power, failed to settle on a durable system of military service? In this lucid book, Eliot Cohen studies the enduring problems of America's methods of raising an army.

The New Public Service

The New Public Service
Author: Janet V Denhardt
Publisher: Routledge
Total Pages: 220
Release: 2016-09-16
Genre: Political Science
ISBN: 1315289474

This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. The expanded edition includes an all-new chapter that addresses the practical issues of applying these ideals in actual, real-life situations. "The New Public Service, Expanded Edition" is organized around a set of seven core principles: serve citizens, not customers; seek the public interest; value citizenship and public service above entrepreneurship; think strategically, act democratically; recognize that accountability isn't simple; serve, rather than steer; and value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important and meaningful about public service and considers how we might better live up to those ideals and values. All students and serious practitioners in public administration and public policy should read this book. While debates about public policy issues will surely continue, this compact, clearly written volume provides an important framework for public service based on and fully integrated with citizen discourse and the public interest.

The New Public Service

The New Public Service
Author: Janet V Denhardt
Publisher: Routledge
Total Pages: 257
Release: 2015-02-12
Genre: Architecture
ISBN: 1317455606

As in earlier editions, the book is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; (7) value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it.

Citizen Relationship Management

Citizen Relationship Management
Author: Alexander Schellong
Publisher: Peter Lang
Total Pages: 268
Release: 2008
Genre: Business & Economics
ISBN: 9783631578445

This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.

Self-Serving Public Leadership and Governance

Self-Serving Public Leadership and Governance
Author: Obinna Ubani-Ebere
Publisher: Fulton Books, Inc.
Total Pages: 455
Release: 2022-12-19
Genre: Political Science
ISBN: 1639851038

Leadership matters in everything. Shared humanity is at risk of paralysis if the society lacks trustable, transparent, and accountable leadership for the well-being of the society. A nation is nothing but a perishable commodity if it lacks leadership foresight or vision and continually stands on a blind spot of political, social, and economic development. Government is an asset if it has utility or values that impact citizens positively and improve their well-being or livelihood. In contrast, the government is a total liability or lacks utility or values if its actions impede unity, progress, and development or undermine citizens' well-being. Greed is the common denominator of public corruption. Moreover, corruption is a consequence of self-serving leadership and governance in African countries, demolishing hopes, aspirations, and ingenuity. Thus, public corruption in African countries is the great conspiracy against innocent and poor citizens by the politicians, elites, and religious aristocrats, causing obstacles to development. Consequently, there is a high possibility of political, economic, and social failures or marginalization of the poor when a nation's political governance is besieged by sit-tight leadership syndrome, self-serving leaders, greedy mindsets, and corrupt leaders. Here are the two critical questions: Can African countries escape paralysis, meltdowns, or extreme poverty if the government is controlled by self-serving public leaders who focus on themselves while ignoring the challenges of the larger society? Can African countries survive the mediocrity of governance and frequent devastations due to the menace of religion, tribalism, and corruption in government, public leadership, and governance?

Government at a Glance 2023

Government at a Glance 2023
Author: OECD
Publisher: OECD Publishing
Total Pages: 234
Release: 2023-06-30
Genre:
ISBN: 9264851801

The 2023 edition of Government at a Glance provides a comprehensive overview of public governance and public administration practices in OECD Member and partner countries. It includes indicators on trust in public institutions and satisfaction with public services, as well as evidence on good governance practices in areas such as the policy cycle, budgeting, public procurement, infrastructure planning and delivery, regulatory governance, digital government and open government data.

The Eritrean National Service

The Eritrean National Service
Author: Gaim Kibreab
Publisher: Boydell & Brewer
Total Pages: 232
Release: 2017
Genre: History
ISBN: 1847011608

Gives voice to the conscripts who are forced to serve indefinitely without remuneration under the ENS in a powerful critical survey of its effect from the Liberation Struggle to today. The Eritrean National Service (ENS) lies at the core of the post-independence state, not only supplying its military, but affecting every aspect of the country's economy, its social services, its public sector and its politics. Over half the workforce are forcibly enrolled into it by the government, driving the country's youth to escape national service by seeking employment and asylum elsewhere. Yet how did the ENS, which began during the 1961-91 liberation struggle as part of the idea of the "common good" - in which individual interests were sacrificed in pursuit of the grand scheme of independence and the country's development - degenerate into forced labour and a modern form ofslavery? And why, when Eritrea no longer faces existential threat, does the government continue to demand such service from its citizens? This book provides for the first time an in-depth and critical scrutiny of the ENS'sachievements and failures and its overarching impact on the social fabric of Eritrea. The author discusses the historical backdrop to the ENS and the rationales underlying it; its goals and objectives; its transformative effects, as well as its impact on the country's defence capability, national unity, national identity construction and nation-building. He also analyses the extent to which the national service functions as an effective mechanism of transmitting the core values of the liberation struggle to the conscripts and through them to the rest of country's population. Finally, the book assesses whether the core aims and objectives of the ENS proclaimed by various governmentshave been or are in the process of being accomplished and, drawing on the testimony of the hitherto voiceless conscripts themselves, its impact on their lives and livelihoods. GAIM KIBREAB is Professor of Research andDirector of Refugee Studies, School of Law and Social Science, London South Bank University. He is the author of Eritrea: A Dream Deferred (James Currey, 2009) and People on the Edge in the Horn (James Currey, 1996).

Still Struggling for Equality

Still Struggling for Equality
Author: Plummer A. Jones
Publisher: Bloomsbury Publishing USA
Total Pages: 290
Release: 2004-12-30
Genre: Language Arts & Disciplines
ISBN: 0313058938

A companion volume to Immigrants and the American Experience (1999), this book covers American public library services to immigrants from 1876 to 2003. As such it provides an excellent text on public library services to diverse groups and multiculturalism in public libraries. It presents a detailed exposition of immigration law, accompanied by an analysis of laws affecting libraries. These legislative activities are placed in the context of library practice and the library profession, treating fully developments within ALA and the government agencies tasked with the funding and oversight of libraries.