Good Services

Good Services
Author: Louise Downe
Publisher: BIS Publishers
Total Pages: 0
Release: 2020-03-03
Genre: Business & Economics
ISBN: 9789063695439

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Plumbing

Plumbing
Author: G. J. Blower
Publisher: Prentice Hall
Total Pages: 347
Release: 2006
Genre: Technology & Engineering
ISBN: 9780131976207

An essential purcahse for the trainee plumber apprentices, this book is ideal for those studying NVQ Plumbing.

Uncommon Service

Uncommon Service
Author: Frances X. Frei
Publisher: Harvard Business Press
Total Pages: 262
Release: 2012
Genre: Customer relations
ISBN: 1422133311

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

RESTful Web Services

RESTful Web Services
Author: Leonard Richardson
Publisher: "O'Reilly Media, Inc."
Total Pages: 448
Release: 2008-12-17
Genre: Computers
ISBN: 0596554605

"Every developer working with the Web needs to read this book." -- David Heinemeier Hansson, creator of the Rails framework "RESTful Web Services finally provides a practical roadmap for constructing services that embrace the Web, instead of trying to route around it." -- Adam Trachtenberg, PHP author and EBay Web Services Evangelist You've built web sites that can be used by humans. But can you also build web sites that are usable by machines? That's where the future lies, and that's what RESTful Web Services shows you how to do. The World Wide Web is the most popular distributed application in history, and Web services and mashups have turned it into a powerful distributed computing platform. But today's web service technologies have lost sight of the simplicity that made the Web successful. They don't work like the Web, and they're missing out on its advantages. This book puts the "Web" back into web services. It shows how you can connect to the programmable web with the technologies you already use every day. The key is REST, the architectural style that drives the Web. This book: Emphasizes the power of basic Web technologies -- the HTTP application protocol, the URI naming standard, and the XML markup language Introduces the Resource-Oriented Architecture (ROA), a common-sense set of rules for designing RESTful web services Shows how a RESTful design is simpler, more versatile, and more scalable than a design based on Remote Procedure Calls (RPC) Includes real-world examples of RESTful web services, like Amazon's Simple Storage Service and the Atom Publishing Protocol Discusses web service clients for popular programming languages Shows how to implement RESTful services in three popular frameworks -- Ruby on Rails, Restlet (for Java), and Django (for Python) Focuses on practical issues: how to design and implement RESTful web services and clients This is the first book that applies the REST design philosophy to real web services. It sets down the best practices you need to make your design a success, and the techniques you need to turn your design into working code. You can harness the power of the Web for programmable applications: you just have to work with the Web instead of against it. This book shows you how.

Family-based Services

Family-based Services
Author: Insoo Kim Berg
Publisher: W W Norton & Company Incorporated
Total Pages: 226
Release: 1994
Genre: Psychology
ISBN: 9780393701623

It describes the process of solution-focused intervention in a step-by-step fashion and includes case examples, sample assessment forms, and advice for how this approach can be adapted to a variety of service programs.

Goods Or Services?

Goods Or Services?
Author: Mitten
Publisher: Carson-Dellosa Publishing
Total Pages: 28
Release: 2011-08-01
Genre: Juvenile Nonfiction
ISBN: 1612367097

Young Readers Will Identify That Goods Are Objects And Services Are Activities That Can Satisfy People's Wants.

Mastering Professional Services

Mastering Professional Services
Author: Thomas E. Lah
Publisher:
Total Pages: 0
Release: 2005-09
Genre: Business planning
ISBN: 9780976718406

Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and solidify customer loyalty. However, many of these companies have little experience building and managing a professional services organization. This lack of experience is creating incredible organizational pain. Not just product companies are struggling in their attempts to create profitable and effective professional service organizations. System integrators and value added resellers that must incorporate complicated technologies into their service offerings are struggling to scale service capabilities. Outsourcing and managed service providers that now want to provide consultative support are learning there are significant differences in these service lines. Many times, the current professional service strategy for these companies is simply not sustainable. Mastering Professional Services is the first book to guide acompany through the process of designing a viable services strategy that complements a broader company portfolio. From the author of Building Professional Services: The Siren's Song, this book continues the tradition of providing practical tools and techniques to manage professional services when it is not the core offering of the company.

Uplifting Service

Uplifting Service
Author: Ron Kaufman
Publisher:
Total Pages: 0
Release: 2012
Genre: Business & Economics
ISBN: 9780984762507

Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.