Service Recovery And Consumer Satisfaction In Indian Telecom Industry
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Author | : Management Association, Information Resources |
Publisher | : IGI Global |
Total Pages | : 1980 |
Release | : 2022-06-10 |
Genre | : Computers |
ISBN | : 1668463040 |
The rise of internet and social media usage in the past couple of decades has presented a very useful tool for many different industries and fields to utilize. With much of the world’s population writing their opinions on various products and services in public online forums, industries can collect this data through various computational tools and methods. These tools and methods, however, are still being perfected in both collection and implementation. Sentiment analysis can be used for many different industries and for many different purposes, which could better business performance and even society. The Research Anthology on Implementing Sentiment Analysis Across Multiple Disciplines discusses the tools, methodologies, applications, and implementation of sentiment analysis across various disciplines and industries such as the pharmaceutical industry, government, and the tourism industry. It further presents emerging technologies and developments within the field of sentiment analysis and opinion mining. Covering topics such as electronic word of mouth (eWOM), public security, and user similarity, this major reference work is a comprehensive resource for computer scientists, IT professionals, AI scientists, business leaders and managers, marketers, advertising agencies, public administrators, government officials, university administrators, libraries, students and faculty of higher education, researchers, and academicians.
Author | : David A. Garvin |
Publisher | : Simon and Schuster |
Total Pages | : 344 |
Release | : 1988 |
Genre | : Air conditioning |
ISBN | : 0029113806 |
Case study research conducted in 1981 in nine US companies and seven Japanese companies.
Author | : Donald G. Stein |
Publisher | : |
Total Pages | : 222 |
Release | : 1974 |
Genre | : Medical |
ISBN | : |
Author | : Anjali Garg |
Publisher | : The Energy and Resources Institute (TERI) |
Total Pages | : 180 |
Release | : 2003-01-01 |
Genre | : Business & Economics |
ISBN | : 9788179930212 |
This Book Assesses Th Eimpact Of Regulatory Reform In The Electricity And Telecom Sectors In This Context. This Book Will Be Useful For Those Who Shall Have To Comply With Reformed Statutes. It Will Be Particularly Useful To Policy-Makers, Regulators, Executives, Academicians, Researchers, Donors, Consultants And All Those Involved In The Design And Implementation Of Reform Programmes.
Author | : Roland T. Rust |
Publisher | : SAGE |
Total Pages | : 201 |
Release | : 1994 |
Genre | : Business & Economics |
ISBN | : 0803949200 |
The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, as well as a broad set of approaches, Service Quality presents the latest research and theory in customer satisfaction and services marketing.
Author | : M.T. Alshurideh |
Publisher | : Springer Nature |
Total Pages | : 401 |
Release | : 2021-04-02 |
Genre | : Computers |
ISBN | : 3030671518 |
This book includes recent research works on how business around the world affected by the time of COVID-19 pandemic. The impact of recent technological developments has had a tremendous impact on how we manage disasters. These developments have changed how countries and governments collect information. The COVID-19 pandemic has forced online service companies to maintain and build relationships with consumers when their world turns. Businesses are now facing tension between generating sales during a period of severe economic hardship and respect for threats to life and livelihoods that have changed consumer preferences.
Author | : Alan R. Andreasen |
Publisher | : Georgetown University Press |
Total Pages | : 228 |
Release | : 2001-02-05 |
Genre | : Law |
ISBN | : 9781589013162 |
Social marketing is being adopted by a growing number of government and nonprofit organizations around the world because of its power to bring about important social changes. An array of commercial marketing concepts and techniques has been applied to problems ranging from child abuse to teen smoking to environmental neglect. However, in crafting these programs, agencies face complex ethical challenges. For example, is it acceptable to exaggerate risk and heighten fear if doing so saves more lives? What if improving the lives of one group has negative effects on another? How does a marketing campaign respect a group's culture while calling for fundamental change within it? In Ethics in Social Marketing, ten contributors draw on their professional experience and the literature of ethics to set forth a range of problems and offer frameworks for their resolution. They introduce philosophical rules and practical models to guide decision making, and they focus on such complex issues as unintended consequences, ethical marketing alliances, and professional ethical codes. The book not only introduces students to the special moral and ethical burdens of social marketing but also challenges practitioners to address difficult issues that are easily minimized or avoided.
Author | : Fred Reichheld |
Publisher | : |
Total Pages | : 210 |
Release | : 2007-08 |
Genre | : Self-Help |
ISBN | : 9781602521605 |
One Simple Question Can Determine Your Company's Future. Do You Know the Answer? The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad. Measure NPS and benchmark performance against world-class standards. Quantify the economic value generated by customer word of mouth. Assign accountability for improving customer relationships. Identify core customers and set priorities for strategic investments. Move customers beyond mere satisfaction to true loyalty. Create communities of passionate advocates that stimulate innovation and growth. Practical and compelling, The Ultimate Question will help you solve your organization's growth dilemma.
Author | : John Tschohl |
Publisher | : Best Sellers Publishing |
Total Pages | : 388 |
Release | : 1996 |
Genre | : Business & Economics |
ISBN | : 9780963626844 |
Promotes the theory that superior customer service leads to a superior business organisation
Author | : Cengiz Haksever |
Publisher | : World Scientific Publishing Company |
Total Pages | : 691 |
Release | : 2017-12-26 |
Genre | : Business & Economics |
ISBN | : 9813209461 |
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].