Service Productivity Management

Service Productivity Management
Author: H. David Sherman
Publisher: Springer Science & Business Media
Total Pages: 344
Release: 2006-09-10
Genre: Business & Economics
ISBN: 0387332316

Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.

Service Quality and Productivity Management

Service Quality and Productivity Management
Author: Jochen Wirtz
Publisher: Ws Professional
Total Pages: 80
Release: 2017
Genre: Business & Economics
ISBN: 9781944659424

Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes

Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services

Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services
Author: Fabio Sartori Piran
Publisher: CRC Press
Total Pages: 193
Release: 2020-01-08
Genre: Technology & Engineering
ISBN: 1000766519

In companies that produce goods and services, productivity and efficiency improvements are a constant challenge. This book reviews the differences between productivity and efficiency. It proposes a new method and makes available a computational tool for implementation that contributes to facilitating the use of Data Envelopment Analysis (DEA). The book presents a discussion about productivity and efficiency, illustrating the potentials of use and conceptual differences. It covers the concepts and techniques for analysis of productivity and efficiency, analyzing critical benefits and limitations, explains in detail how to use DEA for analysis, provides innovative methods for using DEA, offers a free online computer tool with a direction guide, shows real empirical applications, and covers other techniques that can be used to complement the analysis performed. The book is for professionals, managers, consultants, students working and taking courses in productive systems of goods and services. Ancillary materials include a free online computer tool to operationalize the concepts and methods proposed in the book, a guide on how to use the method and the software developed for the DEA application. Solutions manual, instructor’s manual, PowerPoint slides, and figure slides also will be available upon qualified adoption.

Integrating Productivity and Quality Management, Second Edition,

Integrating Productivity and Quality Management, Second Edition,
Author: Johnson Edosomwan
Publisher: CRC Press
Total Pages: 418
Release: 1995-06-16
Genre: Technology & Engineering
ISBN: 9780585376448

This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the productivity and quality management triangle (PQMT): measurement, control and evaluation; planning and analysis; and improvement and monitoring. This edition features material on practical strategies for implementing quality programmes, balancing productivity and quality results , resolving quality problems and empowering employees.

Total Productivity Management (TPmgt)

Total Productivity Management (TPmgt)
Author: David J. Sumanth
Publisher: CRC Press
Total Pages: 428
Release: 1997-10-27
Genre: Business & Economics
ISBN: 9781574440577

Poised to influence innovative management thinking into the 21st century, Total Productivity Management (TPmgt), written by one of the pioneers of productivity management, has been a decade in the making. This landmark publication is the most extensive book available on the subject of total productivity management. At a time when downsizing and layoffs are the norm, this innovative and highly organized book shows you how to treat human resource situations with a caring, customer-oriented, yet competitive attitude through integration of technical and human dimensions. This book makes use of a set of proven models and provides a systematic framework and structure to link total productivity to an organization's profitability. Total Productivity Management describes the tasks required of all constituents in an understandable format that they can relate to and by which regards can be realized for performance in all resource categories including direct labor, administrative staff, managers, professional personnel, materials, liquid assets, technologies, energy, and other areas.

Productivity Management

Productivity Management
Author: Joseph Prokopenko
Publisher: International Labour Organization
Total Pages: 312
Release: 1987
Genre: Business & Economics
ISBN: 9789221059011

Dealing with such productivity improvement programmes as action learning, quality circles, inter-firm comparisons and business clinics, this book also offers information on the most important areas in which productivity can be improved and on techniques field-tested in developing countries.

Managing Service Productivity

Managing Service Productivity
Author: Ali Emrouznejad
Publisher: Springer
Total Pages: 405
Release: 2014-07-31
Genre: Business & Economics
ISBN: 3662434377

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.

Productivity Management

Productivity Management
Author: Prem Vrat
Publisher: Alpha Science Int'l Ltd.
Total Pages: 334
Release: 1998
Genre: Business & Economics
ISBN: 9788173191473

Defining productivity in its broader and holistic perspective, this text attempts to clarify many difficulties in conventional approaches. It proposes a model which is applicable for productivity measurement in manufacturing and the service sector and presents case studies.

Productivity Based Management

Productivity Based Management
Author: Ephraim F. Sudit
Publisher: Springer Science & Business Media
Total Pages: 163
Release: 2012-12-06
Genre: Business & Economics
ISBN: 9401196672

Realization of productivity gains is a necessary condition for long-term consistent improvement in economic well being. We have to work smarter and produce more efficiently to attain an ever higher quantity and quality of goods and services without sacrificing leisure. This is true for the economy at large as well as for individual firms. In a competitive environment, businesses must continuously improve the productivity of their operations in order to sustain and augment profitability and growth. This basic requirement may be temporarily obscured by unexpected external developments or financial manipulations, but it is nevertheless essential to the long-term health of any economic enterprise. Increasing awareness of the importance of productivity has recently motivated renewed interest in the development and refinement of productivity-based management techniques. The purpose of this book is to review and evaluate some of the new contributions in this area. The analysis of productivity-based management in this book encompasses planning, decision making and control methods which explicitly incorporate techniques designed to measure, monitor, induce and improve underlying productivity performance in production, financial planning, marketing and international operations. These productivity-based methods can easily accommodate built-in efficiency incentives designed to motivate people vii viii PRODUCTIVITY BASED MANAGEMENT working in decentralized organizations toward goal congruent behavior. It is argued throughout the book that productivity-based management, at its best, is likely to improve significantly the efficiency and effectiveness of economic enterprises.