Service Operation
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Author | : Robert Johnston |
Publisher | : Pearson Higher Ed |
Total Pages | : 489 |
Release | : 2012-08-07 |
Genre | : Business & Economics |
ISBN | : 0273740490 |
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Author | : Great Britain. Office of Government Commerce |
Publisher | : The Stationery Office |
Total Pages | : 278 |
Release | : 2007-05-30 |
Genre | : Business & Economics |
ISBN | : 0113310463 |
Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Author | : Cengiz Haksever |
Publisher | : World Scientific Publishing Company |
Total Pages | : 691 |
Release | : 2017-12-26 |
Genre | : Business & Economics |
ISBN | : 9813209461 |
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].
Author | : Negi Jagmohan |
Publisher | : S. Chand Publishing |
Total Pages | : 352 |
Release | : |
Genre | : Business & Economics |
ISBN | : 8121997720 |
Food and Beverage Service Operation
Author | : Karen Kolasa |
Publisher | : CRC Press |
Total Pages | : 180 |
Release | : 1994-03-28 |
Genre | : Medical |
ISBN | : 9781560220275 |
Approved by the Dietary Managers Association for 9 CEUs through September 1998! Here is a useful guide that helps both administrators and food service workers understand the daily functions of their dietary departments. Dietetic Service Operation Handbook enhances extended caregivers’knowledge of basic food service and clinical dietetics operations and serves as a functional tool they can use to initiate effective organization of dietetic services. It explains proper techniques and tips for everything from how to plan a menu and care for equipment to special adaptive eating devices and modifying texture for swallowing disorders. Packed with general and specific guidelines, this book also teaches food service employees how to allocate time more wisely, making them effective members of the interdisciplinary medical team--and saving their facility time and money as well. Administrators who wish to understand the functions of their dietary department so they can communicate more effectively with its staff will find this book a most useful resource, full of meaningful interpretations of routine tasks found in the daily operation of a food service. The author, registered with the American Dietetic Association, has prioritized the topics in the book to assist the systematic organization of any dietary department. Chapters cover both administrative and clinical topics, including food purchasing and production, the policy and procedure manual, quality assurance, current trends in geriatric nutrition, the effects of medicine on diet, enteral feeding, and documentation of the medical record. Dietetic Service Operation Handbook includes a wide variety of standardized recipes for the pureed diet, a resource list, handy calculations, and many useful forms for record-keeping which are compatible with OBRA laws. Beginning dietitians and dietary managers will find this book to be an extremely helpful and practical guide in their day-to-day work. Beginning or expert administrators and nursing directors will discover it improves their understanding of and communication with their food service operations.
Author | : Bill Hollins |
Publisher | : SAGE |
Total Pages | : 312 |
Release | : 2006-09-18 |
Genre | : Business & Economics |
ISBN | : 1848604661 |
`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.
Author | : Zoe J. Radnor |
Publisher | : Routledge |
Total Pages | : 481 |
Release | : 2015-07-30 |
Genre | : Business & Economics |
ISBN | : 1317602951 |
How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.
Author | : David W. Parker |
Publisher | : Edward Elgar Publishing |
Total Pages | : 587 |
Release | : 2018-06-29 |
Genre | : Business & Economics |
ISBN | : 1788115945 |
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Author | : Office of Government Commerce |
Publisher | : The Stationery Office |
Total Pages | : 256 |
Release | : 2010-05-12 |
Genre | : Business & Economics |
ISBN | : 9780113311316 |
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Author | : Petri Mähönen |
Publisher | : Springer Science & Business Media |
Total Pages | : 352 |
Release | : 2008-12 |
Genre | : Computers |
ISBN | : 3540898964 |
This volume constitutes the refereed proceedings of the First European Conference, ServiceWave 2008, held in Madrid, Spain, in December 2008. The 28 revised full papers presented were carefully reviewed and selected from 102 initial submissions. The papers are organized in topical sections on adaption/monitoring, model driven architecture, network services, service oriented architecture, business process management, deployment/invocation, security, workflow as well as SLA/QoS.