Service offerings and agreements ITIL V3 intermediate capability handbook

Service offerings and agreements ITIL V3 intermediate capability handbook
Author: Alison Cartlidge
Publisher: The Stationery Office
Total Pages: 148
Release: 2010-11-08
Genre: Business & Economics
ISBN: 9780113312702

This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.

Servicing ITIL

Servicing ITIL
Author: Randy A. Steinberg
Publisher: Trafford on Demand Pub
Total Pages: 238
Release: 2007
Genre: Computers
ISBN: 9781425140328

Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure!

ITIL Service Strategy

ITIL Service Strategy
Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
Total Pages: 483
Release: 2011
Genre: Business & Economics
ISBN: 9780113313044

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

The Official Introduction to the ITIL Service Lifecycle

The Official Introduction to the ITIL Service Lifecycle
Author: OGC - Office of Government Commerce
Publisher: The Stationery Office
Total Pages: 256
Release: 2007-05-30
Genre: Business & Economics
ISBN: 9780113310616

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

Enterprise Cloud Strategy

Enterprise Cloud Strategy
Author: Barry Briggs
Publisher: Microsoft Press
Total Pages: 228
Release: 2016-01-07
Genre: Computers
ISBN: 1509301992

How do you start? How should you build a plan for cloud migration for your entire portfolio? How will your organization be affected by these changes? This book, based on real-world cloud experiences by enterprise IT teams, seeks to provide the answers to these questions. Here, you’ll see what makes the cloud so compelling to enterprises; with which applications you should start your cloud journey; how your organization will change, and how skill sets will evolve; how to measure progress; how to think about security, compliance, and business buy-in; and how to exploit the ever-growing feature set that the cloud offers to gain strategic and competitive advantage.

The Handbook of Global Outsourcing and Offshoring

The Handbook of Global Outsourcing and Offshoring
Author: I. Oshri
Publisher: Springer
Total Pages: 279
Release: 2009-10-09
Genre: Business & Economics
ISBN: 0230251072

This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.