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| Author | : Axelos |
| Publisher | : |
| Total Pages | : 192 |
| Release | : 2014-10-31 |
| Genre | : |
| ISBN | : 9780113314492 |
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
| Author | : Liz Gallacher |
| Publisher | : John Wiley & Sons |
| Total Pages | : 420 |
| Release | : 2012-08-15 |
| Genre | : Computers |
| ISBN | : 1119943647 |
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
| Author | : Stationery Office |
| Publisher | : |
| Total Pages | : 158 |
| Release | : 2013-02-05 |
| Genre | : |
| ISBN | : 9780113313587 |
This quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
| Author | : Randy A. Steinberg |
| Publisher | : Trafford on Demand Pub |
| Total Pages | : 238 |
| Release | : 2007 |
| Genre | : Computers |
| ISBN | : 9781425140328 |
Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure!
| Author | : Alison Cartlidge |
| Publisher | : |
| Total Pages | : 55 |
| Release | : 2009-01-01 |
| Genre | : |
| ISBN | : 9780955124587 |
| Author | : OGC - Office of Government Commerce |
| Publisher | : The Stationery Office |
| Total Pages | : 256 |
| Release | : 2007-05-30 |
| Genre | : Business & Economics |
| ISBN | : 9780113310616 |
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
| Author | : Great Britain. Cabinet Office |
| Publisher | : Stationery Office/Tso |
| Total Pages | : 483 |
| Release | : 2011 |
| Genre | : Business & Economics |
| ISBN | : 9780113313044 |
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
| Author | : Alison Cartlidge |
| Publisher | : The Stationery Office |
| Total Pages | : 148 |
| Release | : 2010-11-08 |
| Genre | : Business & Economics |
| ISBN | : 9780113312702 |
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
| Author | : Barry Briggs |
| Publisher | : Microsoft Press |
| Total Pages | : 228 |
| Release | : 2016-01-07 |
| Genre | : Computers |
| ISBN | : 1509301992 |
How do you start? How should you build a plan for cloud migration for your entire portfolio? How will your organization be affected by these changes? This book, based on real-world cloud experiences by enterprise IT teams, seeks to provide the answers to these questions. Here, you’ll see what makes the cloud so compelling to enterprises; with which applications you should start your cloud journey; how your organization will change, and how skill sets will evolve; how to measure progress; how to think about security, compliance, and business buy-in; and how to exploit the ever-growing feature set that the cloud offers to gain strategic and competitive advantage.
| Author | : I. Oshri |
| Publisher | : Springer |
| Total Pages | : 279 |
| Release | : 2009-10-09 |
| Genre | : Business & Economics |
| ISBN | : 0230251072 |
This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.
