Service Level Management And Sla A Complete Guide 2020 Edition
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| Author | : Alex Hidalgo |
| Publisher | : O'Reilly Media |
| Total Pages | : 404 |
| Release | : 2020-08-05 |
| Genre | : Computers |
| ISBN | : 1492076783 |
Although service-level objectives (SLOs) continue to grow in importance, there’s a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to build an SLO culture from the ground up. Ideal as a primer and daily reference for anyone creating both the culture and tooling necessary for SLO-based approaches to reliability, this guide provides detailed analysis of advanced SLO and service-level indicator (SLI) techniques. Armed with mathematical models and statistical knowledge to help you get the most out of an SLO-based approach, you’ll learn how to build systems capable of measuring meaningful SLIs with buy-in across all departments of your organization. Define SLIs that meaningfully measure the reliability of a service from a user’s perspective Choose appropriate SLO targets, including how to perform statistical and probabilistic analysis Use error budgets to help your team have better discussions and make better data-driven decisions Build supportive tooling and resources required for an SLO-based approach Use SLO data to present meaningful reports to leadership and your users
| Author | : Ben Piper |
| Publisher | : John Wiley & Sons |
| Total Pages | : 464 |
| Release | : 2020-11-26 |
| Genre | : Computers |
| ISBN | : 1119713099 |
Master the intricacies of Amazon Web Services and efficiently prepare for the SAA-C02 Exam with this comprehensive study guide AWS Certified Solutions Study Guide: Associate (SAA-C02) Exam, Third Edition comprehensively and efficiently prepares you for the SAA-C02 Exam. The study guide contains robust and effective study tools that will help you succeed on the exam. The guide grants you access to the regularly updated Sybex online learning environment and test bank, which contains hundreds of test questions, bonus practice exams, electronic flashcards, and a glossary of key terms. In this study guide, accomplished and experienced authors Ben Piper and David Clinton show you how to: Design resilient architectures Create high-performing architectures Craft secure applications and architectures Design cost-optimized architectures Perfect for anyone who hopes to begin a new career as an Amazon Web Services cloud professional, the study guide also belongs on the bookshelf of any existing AWS professional who wants to brush up on the fundamentals of their profession.
| Author | : Jan van Bon |
| Publisher | : Van Haren |
| Total Pages | : 169 |
| Release | : 2020-06-11 |
| Genre | : Architecture |
| ISBN | : 9087531710 |
Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the lifecycle approach?
| Author | : Andrew Josey |
| Publisher | : Van Haren |
| Total Pages | : 153 |
| Release | : 2020-10-15 |
| Genre | : Architecture |
| ISBN | : 9401807116 |
The Digital Practitioner Pocket Guide is designed to be a handy reference guide to selected parts of the Digital Practitioner Body of KnowledgeTM Standard. It is designed to help: • Those who require a first introduction and basic understanding of the Digital Practitioner Body of Knowledge Standard • Individuals who wish to create and manage product offerings with an increasing digital component, or lead their organization through Digital Transformation • IT professionals working within any size organization, from a startup through to a large enterprise, that has adopted digital approaches It covers the following topics: • A brief introduction to the Digital Practitioner Body of Knowledge Standard • An introduction to key terminology, key concepts, and the structure of the Body of Knowledge • Basic concepts employed by the Digital Practitioner • The capabilities of digital infrastructure and initial concerns for its effective, efficient, and secure operation • The objectives and activities of application development • Why product management is formalized as a company or team grows, and the differences between product and project management • The key concerns and practices of work management as a team increases in size • The basic concepts and practices of operations management in a digital/IT context • How to coordinate as the organization grows into multiple teams and multiple products • IT investment and portfolio management • Organizational structure, human resources, and cultural factors • Governance, risk, security, and compliance • Information and data management on a large scale • Practices and methods for managing complexity using Enterprise Architecture
| Author | : Efraim Turban |
| Publisher | : John Wiley & Sons |
| Total Pages | : 659 |
| Release | : 2021 |
| Genre | : Computers |
| ISBN | : 1119802520 |
Information Technology for Management provides students with a comprehensive understanding of the latest technological developments in IT and the critical drivers of business performance, growth, and sustainability. Integrating feedback from IT managers and practitioners from top-level organizations worldwide, the International Adaptation of this well-regarded textbook features thoroughly revised content throughout to present students with a realistic, up-to-date view of IT management in the current business environment. This text covers the latest developments in the real world of IT management with the addition of new case studies that are contemporary and more relevant to the global scenario. It offers a flexible, student-friendly presentation of the material through a pedagogy that is designed to help students easily comprehend and retain information. There is new and expanded coverage of Artificial Intelligence, Robotics, Quantum Computing, Blockchain Technology, IP Intelligence, Big Data Analytics, IT Service Management, DevOps, etc. It helps readers learn how IT is leveraged to reshape enterprises, engage and retain customers, optimize systems and processes, manage business relationships and projects, and more.
| Author | : Quentin Docter |
| Publisher | : John Wiley & Sons |
| Total Pages | : 457 |
| Release | : 2020-01-27 |
| Genre | : Computers |
| ISBN | : 1119642248 |
Prepare for success on the New Cloud Essentials+ Exam (CLO-002) The latest title in the popular Sybex Study Guide series, CompTIA Cloud Essentials+ Study Guide helps candidates prepare for taking the NEW CompTIA Cloud Essentials+ Exam (CLO-002). Ideal for non-technical professionals in IT environments, such as marketers, sales people, and business analysts, this guide introduces cloud technologies at a foundational level. This book is also an excellent resource for those with little previous knowledge of cloud computing who are looking to start their careers as cloud administrators. The book covers all the topics needed to succeed on the Cloud Essentials+ exam and provides knowledge and skills that any cloud computing professional will need to be familiar with. This skill set is in high demand, and excellent careers await in the field of cloud computing. Gets you up to speed on fundamental cloud computing concepts and technologies Prepares IT professionals and those new to the cloud for the CompTIA Cloud Essentials+ exam objectives Provides practical information on making decisions about cloud technologies and their business impact Helps candidates evaluate business use cases, financial impacts, cloud technologies, and deployment models Examines various models for cloud computing implementation, including public and private clouds Identifies strategies for implementation on tight budgets Inside is everything candidates need to know about cloud concepts, the business principles of cloud environments, management and technical operations, cloud security, and more. Readers will also have access to Sybex's superior online interactive learning environment and test bank, including chapter tests, practice exams, electronic flashcards, and a glossary of key terms.
| Author | : Ben Piper |
| Publisher | : John Wiley & Sons |
| Total Pages | : 416 |
| Release | : 2020-07-15 |
| Genre | : Computers |
| ISBN | : 111975612X |
Virtual, hands-on learning labs allow you to apply your technical skills in realistic environments. So Sybex has bundled AWS labs from XtremeLabs with our popular AWS Certified Solutions Architect Study Guide to give you the same experience working in these labs as you prepare for the Certified Solutions Architect Exam that you would face in a real-life application. These labs in addition to the book are a proven way to prepare for the certification and for work as an AWS Solutions Architect. The AWS Certified Solutions Architect Study Guide: Associate (SAA-C01) Exam is your complete and fully updated resource to the AWS Solutions Architect - Associate certification. This invaluable Sybex study guide covers all relevant aspects of the AWS Solutions Architect job role, including mapping multi-tier architectures to AWS services, loose coupling and stateless systems, applying AWS security features, deploying and managing services, designing large scale distributed systems, and many more. Written by two AWS subject-matter experts, this self-study guide and reference provides all the tools and information necessary to master the exam, earn your certification, and gain insights into the job of an AWS Solutions Architect. Efficient and logical presentation of exam objectives allows for flexible study of topics, and powerful learning tools increase comprehension and retention of key exam elements. Practice questions, chapter reviews, and detailed examination of essential concepts fully prepare you for the AWS Solutions Architect – Associate certification. The certification is highly valued in IT and cloud computing professionals. Now in a new edition—reflecting the latest changes, additions, and updates to the AWS Solutions Architect – Associate certification exam guide—this book is your complete, one-stop resource: Learn all the components of the AWS exam and know what to expect on exam day Review challenging exam topics and focus on the areas that need improvement Expand your AWS skillset and keep pace with current cloud computing technologies Readers will also have one year of free access to the Sybex interactive online learning environment and test bank, providing a suite of robust study tools including an assessment test, chapter tests, bonus practice exam, electronic flashcards, and a glossary of key terms. The AWS Certified Solutions Architect Study Guide: Associate (SAA-C01) Exam enables you to validate your skills, increase your competitive advantage, and take the next step on your career path. Comprehensive and up-to-date content and superior study tools make this guide a must-have resource for those seeking AWS Solutions Architect – Associate certification. And with this edition you also get XtremeLabs virtual labs that run from your browser. The registration code is included with the book and gives you 6 months unlimited access to XtremeLabs AWS Certified Solutions Architect Labs with 10 unique lab modules based on the book.
| Author | : Richard E. Cascarino |
| Publisher | : CRC Press |
| Total Pages | : 166 |
| Release | : 2020-10-05 |
| Genre | : Computers |
| ISBN | : 0429644094 |
The Complete Guide for CISA Examination Preparation delivers complete coverage of every topic on the latest release of the Certified Information Systems Auditor (CISA) exam. The author is an IT security and auditing expert and the book covers all five exam domains. This effective self-study system features chapter learning objectives, in-depth explanations of each topic, and accurate practice questions. Each chapter includes exam tips that highlight key exam information, hands-on exercises, a summary that serves as a quick review, and end-of-chapter questions that simulate those on the actual exam. Designed to help candidates pass the CISA exam easily, it also serves as an ideal on-the-job reference. Richard E. Cascarino, MBA, CIA, CISM, CFE, CRMA, is well known in international auditing. Richard is a principal of Richard Cascarino & Associates. He has over 31 years’ experience in audit training and consulting. He is a regular speaker at national and international conferences and has presented courses throughout Africa, Europe, the Middle East and the USA. Richard is a Past President of the Institute of Internal Auditors in South Africa, was the founding Regional Director of the Southern African Region of the IIA-Inc. and is a member of ISACA, and the Association of Certified Fraud Examiners, where he is a member of the Board of Regents for Higher Education. Richard was Chairman of the Audit Committee of Gauteng cluster 2 (Premier's office, Shared Services and Health) in Johannesburg and is currently the Chairman of the Audit and Risk Committee of the Department of Public Enterprises in South Africa. Richard is also a visiting Lecturer at the University of the Witwatersrand, author of the book Internal Auditing: An Integrated Approach, now in its third edition. This book is extensively used as a university textbook worldwide. In addition, he is the author of the Auditor's Guide to IT Auditing, Second Edition and the book Corporate Fraud and Internal Control: A Framework for Prevention. He is also a contributor to all four editions of QFINANCE, the Ultimate Resource.
| Author | : Enamul Haque |
| Publisher | : Enel Publication |
| Total Pages | : 295 |
| Release | : 2020-07-23 |
| Genre | : Computers |
| ISBN | : |
CLOUD COMPUTING ADOPTION TO VALUE CREATING A more straightforward guide for a more competent shift Your Complete Guide to Cloud Computing and Migrating to the Cloud. This book covers the technical details of how public and private cloud technology works and the strategy, technical design, and in-depth implementation details required to migrate existing applications to the cloud. After reading this book, you will have a much better understanding of cloud technology and the steps needed to quickly reap its benefits while at the same time lowering your IT implementation risk. Written by a proven expert in cloud computing, business management, network engineering, and IT security. This is a must-read for IT management, CIOs, senior IT engineers, and program managers in the government, DoD, and commercial sectors. Table of Contents Fundamental Cloud Computing Understanding Cloud Computing Fundamental Concepts and Models Cloud-Enabling Technology Fundamental Cloud Security Cloud Computing Mechanisms Cloud Infrastructure Mechanism Specialised Cloud Mechanisms Cloud Management Mechanisms Cloud Security Mechanisms Cloud Computing Architecture Fundamental Cloud Architectures Advanced Cloud Architectures Specialise Cloud Architectures Working with Clouds Cloud Delivery Model Considerations Cost Metrics and Pricing Models Service Quality Metrics and SLAs
| Author | : Hemang Doshi |
| Publisher | : Packt Publishing Ltd |
| Total Pages | : 580 |
| Release | : 2020-08-21 |
| Genre | : Computers |
| ISBN | : 183898531X |
This CISA study guide is for those interested in achieving CISA certification and provides complete coverage of ISACA's latest CISA Review Manual (2019) with practical examples and over 850 exam-oriented practice questions Key Features Book DescriptionAre you looking to prepare for the CISA exam and understand the roles and responsibilities of an information systems (IS) auditor? The CISA - Certified Information Systems Auditor Study Guide is here to help you get started with CISA exam prep. This book covers all the five CISA domains in detail to help you pass the exam. You’ll start by getting up and running with the practical aspects of an information systems audit. The book then shows you how to govern and manage IT, before getting you up to speed with acquiring information systems. As you progress, you’ll gain knowledge of information systems operations and understand how to maintain business resilience, which will help you tackle various real-world business problems. Finally, you’ll be able to assist your organization in effectively protecting and controlling information systems with IT audit standards. By the end of this CISA book, you'll not only have covered the essential concepts and techniques you need to know to pass the CISA certification exam but also have the ability to apply them in the real world.What you will learn Understand the information systems auditing process Get to grips with IT governance and management Gain knowledge of information systems acquisition Assist your organization in protecting and controlling information systems with IT audit standards Understand information systems operations and how to ensure business resilience Evaluate your organization’s security policies, standards, and procedures to meet its objectives Who this book is for This CISA exam study guide is designed for those with a non-technical background who are interested in achieving CISA certification and are currently employed or looking to gain employment in IT audit and security management positions.
