Service Level Agreements A Framework For Business Services
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| Author | : Philipp Wieder |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 368 |
| Release | : 2011-11-06 |
| Genre | : Computers |
| ISBN | : 1461416140 |
Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service-level agreements for Clouds and service-oriented infrastructures. Current state-of-the-art research findings are presented in this book, as well as business-ready solutions applicable to Cloud infrastructures or ERP (Enterprise Resource Planning) environments. Service Level Agreements for Cloud Computing contributes to the various levels of service-level management from the infrastructure over the software to the business layer, including horizontal aspects like service monitoring. This book provides readers with essential information on how to deploy and manage Cloud infrastructures. Case studies are presented at the end of most chapters. Service Level Agreements for Cloud Computing is designed as a reference book for high-end practitioners working in cloud computing, distributed systems and IT services. Advanced-level students focused on computer science will also find this book valuable as a secondary text book or reference.
| Author | : Niall Richard Murphy |
| Publisher | : "O'Reilly Media, Inc." |
| Total Pages | : 552 |
| Release | : 2016-03-23 |
| Genre | : |
| ISBN | : 1491951176 |
The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
| Author | : Andrew Hiles |
| Publisher | : Rothstein Associates Inc |
| Total Pages | : 180 |
| Release | : 2002-06-30 |
| Genre | : Business & Economics |
| ISBN | : 9780964164895 |
Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who screws up - they just know they can't do business with you when they want to. All that matters is that your e-business is failing to deliver - and that you need to hold someone accountable. Meaningful Service Level Agreements (SLAs) are unambiguous, comprehensive, and enforceable. SLAs commit suppliers to a defined quality of service: failure to meet explicit service levels can result in penalties or even legal action. Spectacular losses often follow e-business outages, particularly when SLAs are not in force. The biggest hit is not necessarily loss of income or profit, but impact on stock values - especially when markets are skittish. Some losses have exceeded $40 million with stock values falling by 26%. This new book offers the keys to effective SLAs with Internet Service Providers (ISPs) and Application Service Providers (ASPs), which can go a long way toward averting catastrophic losses as well as day-to-day headaches.
| Author | : The Open Group |
| Publisher | : Van Haren |
| Total Pages | : 129 |
| Release | : 2020-06-11 |
| Genre | : Architecture |
| ISBN | : 9087535384 |
Software services are established as a programming concept, but their impact on the overall architecture of enterprise IT and business operations is not well-understood. This has led to problems in deploying SOA, and some disillusionment. The SOA Source Book adds to this a collection of reference material for SOA. It is an invaluable resource for enterprise architects working with SOA.The SOA Source Book will help enterprise architects to use SOA effectively. It explains: What SOA is How to evaluate SOA features in business terms How to model SOA How to use The Open Group Architecture Framework (TOGAF ) for SOA SOA governance This book explains how TOGAF can help to make an Enterprise Architecture. Enterprise Architecture is an approach that can help management to understand this growing complexity.
| Author | : Andrew Hiles |
| Publisher | : Rothstein Associates Inc |
| Total Pages | : 302 |
| Release | : 2000-06-30 |
| Genre | : Business & Economics |
| ISBN | : 9780964164840 |
Provides guidance on how to create enduring, satisfying and profitable relationship between customer and supllier by using service level agreements.
| Author | : Andrew Hiles, Hon FBCI, EIoSCM |
| Publisher | : Rothstein Publishing |
| Total Pages | : 180 |
| Release | : 2016-06-01 |
| Genre | : Business & Economics |
| ISBN | : 1944480005 |
Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who screws up - they just know they can't do business with you when they want to. All that matters is that your e-business is failing to deliver - and that you need to hold someone accountable. Meaningful Service Level Agreements (SLAs) are unambiguous, comprehensive, and enforceable. SLAs commit suppliers to a defined quality of service: failure to meet explicit service levels can result in penalties or even legal action. Spectacular losses often follow e-business outages, particularly when SLAs are not in force. The biggest hit is not necessarily loss of income or profit, but impact on stock values - especially when markets are skittish. Some losses have exceeded $40 million with stock values falling by 26%. This new book offers the keys to effective SLAs with Internet Service Providers (ISPs) and Application Service Providers (ASPs), which can go a long way toward averting catastrophic losses as well as day-to-day headaches.
| Author | : Arne J. Berre |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 166 |
| Release | : 2010-09-13 |
| Genre | : Business & Economics |
| ISBN | : 3642158765 |
This book constitutes the proceedings of the Third Future Internet Symposium, FIS, held in Berlin, Germany in September 2010.The aim of this symposium was to bring together scientists and engineers from academia and industry and from various disciplines to exchange and discuss their ideas, views, and research results towards a consolidated, converged and sustainable future internet. The 16 revised full papers presented were carefully reviewed and selected from numerous submissions. The papers cover a wide range of topics such as future internet architectures and protocols; semantic technologies; and internet of services, things and content.
| Author | : |
| Publisher | : IOS Press |
| Total Pages | : 4576 |
| Release | : |
| Genre | : |
| ISBN | : |
| Author | : Luis M. Camarinha-Matos |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 344 |
| Release | : 2006-06-18 |
| Genre | : Computers |
| ISBN | : 0387237577 |
The area of Virtual Organizations as a main component of the new discipline of Collaborative Networks has been the focus of research globally. The fast evolution of the information and communication technologies and in particular the so-called Internet technologies, also represents an important motivator for the emergence of new forms of collaboration. However, the research in many of these cases is highly fragmented, considering that each project is focused on solving specific problems. As such, there is no effective consolidation/harmonization among them in order to have an effective impact and facilitate the interaction among the involved experts. This book represents a contribution to the consolidation of the already vast amount of empirical knowledge and practical experience. A synthesis of results collected from the analysis of numerous projects and industry case studies is presented, with focus on: Principles and models, ICT infrastructures and tools, Implementation issues, and Case studies.
| Author | : Thomas Fischer |
| Publisher | : Cambridge University Press |
| Total Pages | : 319 |
| Release | : 2012-05-24 |
| Genre | : Business & Economics |
| ISBN | : 1107022452 |
Over the last decade, capital goods manufacturers have added services to products as a way of responding to eroding margins and the loss of strategic differentiation. Based on over twelve years of research, this book provides a thorough overview of the strategies available for value creation through service business development.
