Service Excellence For Sustainability
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| Author | : Nur Fazidah Elias |
| Publisher | : Springer Nature |
| Total Pages | : 95 |
| Release | : 2021-07-22 |
| Genre | : Business & Economics |
| ISBN | : 9811625794 |
This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.
| Author | : C. M. Chang |
| Publisher | : Business Expert Press |
| Total Pages | : 152 |
| Release | : 2013-11-20 |
| Genre | : Business & Economics |
| ISBN | : 1606495453 |
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.
| Author | : Bo Edvardsson |
| Publisher | : Routledge |
| Total Pages | : 142 |
| Release | : 2008-10-31 |
| Genre | : Business & Economics |
| ISBN | : 1134047576 |
This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.
| Author | : Theo Gilbert-Jamison |
| Publisher | : AuthorHouse |
| Total Pages | : 158 |
| Release | : 2005-08-09 |
| Genre | : Business & Economics |
| ISBN | : 1456720694 |
In reading this book, you will find that The Six Principles of Service Excellence IS: A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.
| Author | : Ron Kaufman |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2012 |
| Genre | : Business & Economics |
| ISBN | : 9780984762507 |
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
| Author | : D. Du Toit |
| Publisher | : Heinemann Educational Books |
| Total Pages | : 452 |
| Release | : 2002 |
| Genre | : Business & Economics |
| ISBN | : |
| Author | : Philip Monaghan |
| Publisher | : Routledge |
| Total Pages | : 165 |
| Release | : 2013-03-01 |
| Genre | : Science |
| ISBN | : 1136456481 |
A taboo-shattering book, How Local Resilience Creates Sustainable Societies sets out how visionary national and local leaders can transform unsustainable societies as they attempt to recover from an age of austerity. By eliminating the culture of dependency in a socially and environmentally progressive way, the book shows how to transcend the political and social spectrum and even unify people around a common purpose. It does this by examining how leaders can make smarter interventions within complex systems to prevent the high cost of social and environmental failure arising from our current economic model. The book explores a number of contemporary themes (e.g. green economy, sustainable urban development, banking reform, equality and democratic renewal) and draws on a wealth of global case learning (e.g. Amsterdam, Brighton, Cape Town, Madison, Matara and Toyama).
| Author | : Samuel Adomako |
| Publisher | : Springer Nature |
| Total Pages | : 460 |
| Release | : 2023 |
| Genre | : Electronic books |
| ISBN | : 3031292731 |
This book addresses empirical, theoretical, and policy perspectives in its examination of the development of sustainability management of African firms. Documenting cases of sustainable activities across Africa and accelerating knowledge about the opportunities and challenges facing firms operating in Africa, the chapters examine various aspects of sustainability and sustainable entrepreneurship/innovations in the African context. The authors seek to shed light on how African nations can be positioned to meet the 2030 Sustainable Development Goals as well as the innovative strategies necessary to improve sustainability practices of African firms for greater success. With guidance for scholars and policymakers, this book will serve as a valuable resource, providing readers with an up-to-date and contextual understanding of sustainability practices, drivers, and challenges in Africa. Samuel Adomako is Associate Professor of Strategy at the Birmingham Business School at the University of Birmingham, UK. Albert Danso is Associate Professor of Accounting and Finance at the Leicester Castle Business School at De Montfort University, UK. Agyenim Boateng is Professor of Finance and Director of Finance and Banking Research Centre at the Leicester Castle Business School at De Montfort University, UK.
| Author | : Colin L. Campbell |
| Publisher | : Springer |
| Total Pages | : 506 |
| Release | : 2015-06-03 |
| Genre | : Business & Economics |
| ISBN | : 3319186876 |
This volume includes the full proceedings from the 2009 World Marketing Congress held in Oslo, Norway with the theme Marketing in Transition: Scarcity, Globalism, & Sustainability. The focus of the conference and the enclosed papers is on marketing thought and practices throughout the world. This volume resents papers on various topics including marketing management, marketing strategy and consumer behavior. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.
| Author | : Alastair M. Morrison |
| Publisher | : Taylor & Francis |
| Total Pages | : 652 |
| Release | : 2023-09-12 |
| Genre | : Business & Economics |
| ISBN | : 1000934268 |
The Handbook offers a comprehensive overview of theoretical and practical perspectives for tracking and interpreting trends and issues in tourism sustainability, planning and development, management, and technology. Tourism is a dynamic and unpredictable industry and understanding its trends and issues is critical for the successful and sustainable development of the private and public sector. As such, this Handbook proposes clear definitions and provides a systematic classification scheme for such analysing. It reviews trends and issues in four thematic areas of tourism: sustainability; planning and development; management and technology with contributions from 83 leading tourism scholars from across the globe. The Handbook provides insights on the differences among domestic, outbound, and inbound markets and acknowledges that the supply sub-sectors of tourism are diverse, highlighting variations by geographic regions. The book emphasises the necessity to prioritise sustainability and the achievement of the UN's Sustainable Development Goals (SDGs). Students and professionals interested in tourism, hospitality, and sustainability will find a wealth of multidisciplinary knowledge in this Handbook.
