Service Desk Superhero A Step By Step Guide
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| Author | : Mike Holandez |
| Publisher | : Thinqsys Incorporated |
| Total Pages | : 174 |
| Release | : 2019-03-10 |
| Genre | : Computers |
| ISBN | : 9781999031503 |
If you had to rebuild the IT helpdesk from the ground up, how would you do it? Service Desk Superhero is a comprehensive, step-by-step guide in transforming the service desk from mediocre to excellent! Be an I.T. superhero! Turn the service desk around, improve the business, and catapult your career! In this book you will learn: ✅ How to lay the foundation that will ensure optimal service desk success! ✅ How to harness the unique talents of the service desk staff and align their roles! ✅ How to build a solid service desk solution by choosing the right ticketing system! ✅ How to use automation techniques to put your service desk on cruise control! ✅ BONUS: How to deal with the most common service requests and incidents! ...and much more! Don't let your IT career fall into a downward spiral. BUY this book NOW! Readers are loving Service Desk Superhero: "I wish I had a book like this years ago! The Service Desk industry can really benefit from the research and advice from Service Desk Superhero. I'm certain that businesses will see tremendous improvements in the way IT incidents and requests are handled if they follow Mike's advice." -- J. M., IT Consultant and Business Systems Analyst, CGI "WOW is all I can say. I highly, highly recommend this book. There is no service desk reference like this out there....If you only had to buy one book about the service desk, this had better be it!" --- A.M., Business Consultant, TD Bank "This is an invaluable, must-have reference guide! It's an excellent compilation of best practices that Service Desks should refer to periodically." --- W. S., Cyber Security Consultant
| Author | : Sage Michael |
| Publisher | : TheSuperHeroBook.com |
| Total Pages | : 272 |
| Release | : 2011 |
| Genre | : Self-Help |
| ISBN | : 0692001093 |
Thank you Stan, for all you have done. You will be in our hearts for generations to come. Review "Revolutionary." -- MSNBC "An ideal pick"-- Midwest Book Review "This is the Harry Potterization of the Self-Help genre." "Undoubtedly the right book for the right time."-- Stan Lee From the Back Cover Whether you choose to fight crime or social injustice, advance in your career, further your education or just be a better you, there is a clear path to success in these pages... and it starts... with you becoming an actual SuperHero. SuperHeroes are everywhere in today's marketplace; Self-Help books more so. This is the first book to combine them both! Stan Lee called it "undoubtedly the right book for the right time." You can be more than you ever imagined and it can be fun. It can be informative... and you absolutely can begin today. Inside you will find 268 pages packed with truly rewarding content. The exercises are challenging, yes. They are meant to be... but they are also fun. You will learn more about who you really are than you ever thought possible. Every detail you need is inside: Training Plans Super Powers You Can Develop Missions to Plan and Accomplish Tools for Your Own Utility Belt Even Gadgets for Your Car! The book is divided into three sections: SuperHero Theory SuperHero Boot Camp Super Powers If you find yourself searching for that next level; if you know you can achieve more but you don't yet know how; if you are ready to leap off that proverbial cliff you are facing but just know that you can fly if you were only given a chance... than this book is definitely for you. I give you, my reader, but one promise: If you follow this book through until the end and you complete every exercise you find inside... you absolutely will become.... a SuperHero
| Author | : Mark Copeman |
| Publisher | : |
| Total Pages | : 187 |
| Release | : 2019-01-08 |
| Genre | : |
| ISBN | : 9781729416891 |
Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world. During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding. Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional. Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat. Learn the importance of harnessing habits Develop the right attitude towards your role Understand the importance of human customer service Learn how to communicate effectively See how tiny adjustments in phrasing can win the day Become skilled in empathy and rapport Be assured it's OK to have a personality Read and implement with your team today and turn your helpdesk into a feature, not an overhead.
| Author | : Sanjay Nair |
| Publisher | : IT Governance Ltd |
| Total Pages | : 102 |
| Release | : 2020-09-15 |
| Genre | : Computers |
| ISBN | : 1787782379 |
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.
| Author | : Kristy Dempsey |
| Publisher | : Knopf Books for Young Readers |
| Total Pages | : 22 |
| Release | : 2016-05-17 |
| Genre | : Juvenile Fiction |
| ISBN | : 0385755368 |
Anyone can be a superhero and this guidebook will show you how! Just follow six easy steps and you’ll be saving the world in no time. Join an aspiring hero as he selects a secret identity, chooses a power, and much, much more. But be warned: it isn’t easy being super. And sometimes the greatest acts of heroism need a helping hand to get off the ground. Kristy Dempsey’s rollicking text, coupled with Mark Fearing’s expressive, cartoon-style illustrations will have readers laughing all the way to infinity and beyond!
| Author | : Stan Lee |
| Publisher | : Watson-Guptill |
| Total Pages | : 226 |
| Release | : 2013-07-09 |
| Genre | : Art |
| ISBN | : 082309846X |
The third installment in comics icon Stan Lee's series showing readers how to draw some of the most exciting and dynamic superheroes of all time. Spider-Man, the X-Men, the Fantastic Four, Iron Man, the Incredible Hulk, and the Avengers all share a common trait -- these hugely popular Marvel Comics superheroes were co-created by the legendary Stan Lee. Now, Lee shows readers everything they'll need to make their own mighty superheroes, just like his classic creations. Lee exposes his secret tools and techniques for bringing strong, inspiring heroes and heroines to life. He even shows aspiring creators how to expand their super-universes with evil villains, trusty sidekicks, brutes and monsters, super-pets, secret hideouts, and more! These invaluable insights from one of the greatest superhero creators of all time are must-haves for all fans of Lee's legendary superhero comic work.
| Author | : Bridget Fonger |
| Publisher | : Conari Press |
| Total Pages | : 258 |
| Release | : 2019 |
| Genre | : Family & Relationships |
| ISBN | : 1573247413 |
"Practical methods to heal a broken heart and to break old patterns, while offering a path for transformation and possibility. These teachings go beyond healing toward the ultimate possibility of making everything - including love - work better"--
| Author | : Gabriel Wyner |
| Publisher | : Harmony |
| Total Pages | : 352 |
| Release | : 2014-08-05 |
| Genre | : Foreign Language Study |
| ISBN | : 038534810X |
NATIONAL BESTSELLER • For anyone who wants to learn a foreign language, this is the method that will finally make the words stick. “A brilliant and thoroughly modern guide to learning new languages.”—Gary Marcus, cognitive psychologist and author of the New York Times bestseller Guitar Zero At thirty years old, Gabriel Wyner speaks six languages fluently. He didn’t learn them in school—who does? Rather, he learned them in the past few years, working on his own and practicing on the subway, using simple techniques and free online resources—and here he wants to show others what he’s discovered. Starting with pronunciation, you’ll learn how to rewire your ears and turn foreign sounds into familiar sounds. You’ll retrain your tongue to produce those sounds accurately, using tricks from opera singers and actors. Next, you’ll begin to tackle words, and connect sounds and spellings to imagery rather than translations, which will enable you to think in a foreign language. And with the help of sophisticated spaced-repetition techniques, you’ll be able to memorize hundreds of words a month in minutes every day. This is brain hacking at its most exciting, taking what we know about neuroscience and linguistics and using it to create the most efficient and enjoyable way to learn a foreign language in the spare minutes of your day.
| Author | : Jill A. Stoddard |
| Publisher | : New Harbinger Publications |
| Total Pages | : 131 |
| Release | : 2020-01-02 |
| Genre | : Self-Help |
| ISBN | : 1684034434 |
You are stronger than your anxiety—you are mighty. In this empowering guide, you’ll find practical tools to help you shed the shackles of worry and fear and embrace a more vibrant life. In a culture where women are still paid less for doing the same jobs, expected to juggle family and career effortlessly, and faced with the harsh realities of misogyny and sexism daily, it’s no wonder you’re also twice as likely to experience issues related to anxiety and trauma. But there are real tools you can use now to build personal resilience in a difficult world, move past anxious thoughts, and conquer your worries and fears. This book will help guide the way. Be Mighty leads you on a bold quest to gain a deeper understanding of your anxiety by exploring your own “origin story”—how your early experiences led to thoughts and behaviors that may have offered comfort and protection at one time, but are now keeping you from living your best life. Using practical tools and experiential exercises based in mindfulness and acceptance and commitment therapy (ACT), you’ll learn to respond to present-day triggers in a new way, making choices from a more conscious, values-driven place. So, drop that outdated armor and dive headlong into this book. You’ll emerge fresh and fierce, with the confidence to stand up for the life you want to live and the power to face life’s complexities as your best, most authentic self. It’s time to be who you truly want to be. It’s time for you to be mighty!
| Author | : Barbara Beery |
| Publisher | : Familius |
| Total Pages | : 0 |
| Release | : 2016 |
| Genre | : Cooking |
| ISBN | : 9781942934455 |
More than just a cookbook, The Ultimate Guide to Being a Superhero is packed with clever insights, recipes, maneuvers, and gadgets for every aspiring superhero.
