Service and Style
Author | : Jan Whitaker |
Publisher | : Macmillan |
Total Pages | : 372 |
Release | : 2006-08-22 |
Genre | : Business & Economics |
ISBN | : 9780312326357 |
Publisher Description
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Author | : Jan Whitaker |
Publisher | : Macmillan |
Total Pages | : 372 |
Release | : 2006-08-22 |
Genre | : Business & Economics |
ISBN | : 9780312326357 |
Publisher Description
Author | : The Associated Press |
Publisher | : Basic Books |
Total Pages | : 0 |
Release | : 2013-07-30 |
Genre | : Literary Collections |
ISBN | : 9780465082995 |
A fully revised and updated edition of the bible of the newspaper industry
Author | : Frances X. Frei |
Publisher | : Harvard Business Press |
Total Pages | : 262 |
Release | : 2012 |
Genre | : Customer relations |
ISBN | : 1422133311 |
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Author | : Danny Meyer |
Publisher | : Harper Collins |
Total Pages | : 244 |
Release | : 2009-10-13 |
Genre | : Business & Economics |
ISBN | : 0061868248 |
The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack Seventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality. The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny’s story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done. Setting the Table is landmark a motivational work from one of our era’s most gifted and insightful business leaders.
Author | : University of Chicago. Press |
Publisher | : |
Total Pages | : |
Release | : 2003 |
Genre | : Authorship |
ISBN | : 9780226104041 |
Searchable electronic version of print product with fully hyperlinked cross-references.
Author | : David Finkel |
Publisher | : Macmillan + ORM |
Total Pages | : 272 |
Release | : 2013-10-01 |
Genre | : History |
ISBN | : 0374710961 |
Now a Major Motion Picture Directed by American Sniper Writer Jason Hall and Starring Miles Teller No journalist has reckoned with the psychology of war as intimately as David Finkel. In The Good Soldiers, his bestselling account from the front lines of Baghdad, Finkel embedded with the men of the 2-16 Infantry Battalion as they carried out the infamous “surge”. Now, in Thank You for Your Service, Finkel tells the true story of those men as they return home from the front-lines of Baghdad and struggle to reintegrate--both into their family lives and into American society at large. Finkel is with these veterans in their most intimate, painful, and hopeful moments as they try to recover, and in doing so, he creates an indelible, essential portrait of what life after war is like--not just for these soldiers, but for their wives, widows, children, and friends, and for the professionals who are truly trying, and to a great degree failing, to undo the damage that has been done. Thank You for Your Service is an act of understanding, and it offers a more complete picture than we have ever had of two essential questions: When we ask young men and women to go to war, what are we asking of them? And when they return, what are we thanking them for? “Finkel sketches a panoramic view of postwar life....A book that every American should read.” —Jake Tapper, Los Angeles Times Finalist for the National Book Critics Circle Award, the Los Angeles Times Book Prize, and the New York Public Library Helen Bernstein Award for Excellence in Journalism. One of Ten Favorite Books of 2013 by Michiko Kakutani (The New York Times), a Washington Post Top Ten Book of the Year, and a New York Times Book Review Notable Book of the Year
Author | : Marc Stickdorn |
Publisher | : "O'Reilly Media, Inc." |
Total Pages | : 1156 |
Release | : 2018-01-02 |
Genre | : Business & Economics |
ISBN | : 1491927135 |
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Author | : Frank E. Hagan |
Publisher | : SAGE |
Total Pages | : 561 |
Release | : 2008 |
Genre | : Business & Economics |
ISBN | : 1412953650 |
Introduction to Criminology, Sixth Edition is a comprehensive introduction to the study of criminology and includes oneachapter on the criminal justice system. It aims to avoid an overly legal and crime control orientation and instead concentrates on the vital core of criminological theory--theory, method, and criminal behavior. Hagan investigates all forms of criminal activity, such as organized crime, white collar crime, political crime, and environmental crime. He explains the methods of operation, the effects on society, and how various theories account for criminal behavior.
Author | : José Andrés |
Publisher | : HarperCollins |
Total Pages | : 811 |
Release | : 2019-05-21 |
Genre | : Cooking |
ISBN | : 0062668390 |
A NEW YORK TIMES BESTSELLER From the endlessly inventive imaginations of star Spanish-American chef José Andrés and James Beard award-winning writer Matt Goulding, Vegetables Unleashed is a new cookbook that will transform how we think about—and eat—the vast universe of vegetables. Andrés is famous for his unstoppable energy—and for his belief that vegetables are far sexier than meat can ever be. Showing us how to creatively transpose the flavors of a global pantry onto the produce aisle, Vegetables Unleashed showcases Andrés’s wide-ranging vision and borderless cooking style. With recipes highlighting everything from the simple wonders of a humble lentil stew to the endless variations on the classic Spanish gazpacho to the curious genius of potatoes baked in fresh compost, Vegetables Unleashed gives us the recipes, tricks, and tips behind the dishes that have made Andrés one of America’s most important chefs and that promise to completely change our relationship with the diverse citizens of the vegetable kingdom. Filled with a guerilla spirit and brought to life by Andrés’s globe-trotting culinary adventures, Vegetables Unleashed will show the home cook how to approach cooking vegetables in an entirely fresh and surprising way – and that the world can be changed through the power of plants.
Author | : American Medical Association |
Publisher | : |
Total Pages | : 72 |
Release | : 1919 |
Genre | : Authorship |
ISBN | : |