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| Author | : Karl Albrecht |
| Publisher | : McGraw-Hill Professional Publishing |
| Total Pages | : 222 |
| Release | : 1985 |
| Genre | : Business & Economics |
| ISBN | : 9780870946592 |
This classic service primer shows how to make service quality an imperative in the organization and increase profits with customer loyalty.
| Author | : Karl Albrecht |
| Publisher | : McGraw-Hill Companies |
| Total Pages | : 332 |
| Release | : 2002 |
| Genre | : Business & Economics |
| ISBN | : |
In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.
| Author | : Stephen A. Herzenberg |
| Publisher | : Cornell University Press |
| Total Pages | : 237 |
| Release | : 2018-08-06 |
| Genre | : Political Science |
| ISBN | : 1501725599 |
Three quarters of the American workforce is now employed in services, a substantial portion in low-paying, dead-end jobs. Can the service economy do as well by the American worker as the old manufacturing economy? Can the widely shared prosperity that accompanied steady increases in productivity and performance in manufacturing be replicated in the services? They can and they will, the authors of this timely book contend, but only if outmoded policies and practices are brought into line with the new economy. New Rules for a New Economy explains why this must be accomplished and how we can start.The authors call for new, decentralized institutions suited to a dynamic economy in which change is constant and rapid. In particular, they see a need for job ladders and worker associations that cut across firm boundaries. These institutions would foster individual and collective learning, mark out career paths, and facilitate coordination among both individuals and organizations in a networked economy. The authors propose new rules to reshape labor market institutions and policy, improving economic performance and opportunities for workers. Unusual in providing a comprehensive theoretical perspective that is grounded in detailed case research, this book points the way to a better future, not just for elite knowledge workers but for everyone.
| Author | : Price V. Fishback |
| Publisher | : University of Chicago Press |
| Total Pages | : 634 |
| Release | : 2008-09-15 |
| Genre | : Business & Economics |
| ISBN | : 0226251292 |
The American economy has provided a level of well-being that has consistently ranked at or near the top of the international ladder. A key source of this success has been widespread participation in political and economic processes. In The Government and the American Economy, leading economic historians chronicle the significance of America’s open-access society and the roles played by government in its unrivaled success story. America’s democratic experiment, the authors show, allowed individuals and interest groups to shape the structure and policies of government, which, in turn, have fostered economic success and innovation by emphasizing private property rights, the rule of law, and protections of individual freedom. In response to new demands for infrastructure, America’s federal structure hastened development by promoting the primacy of states, cities, and national governments. More recently, the economic reach of American government expanded dramatically as the populace accepted stronger limits on its economic freedoms in exchange for the increased security provided by regulation, an expanded welfare state, and a stronger national defense.
| Author | : Anthony Patrick Carnevale |
| Publisher | : |
| Total Pages | : 140 |
| Release | : 1991 |
| Genre | : Employees |
| ISBN | : |
| Author | : Thomas M. Stanback |
| Publisher | : Totowa, N.J. : Allanheld, Osmun |
| Total Pages | : 184 |
| Release | : 1981 |
| Genre | : Business & Economics |
| ISBN | : |
| Author | : Brian C. Johnson |
| Publisher | : Augsburg Fortress Publishers |
| Total Pages | : 263 |
| Release | : 2021-09-28 |
| Genre | : Political Science |
| ISBN | : 1506470750 |
America's economy does not currently live up to our country's core values. We are a nation founded on the ideals of coming together across differences to forge a common future. Yet over the past fifty years, our economy has been pulling us apart at unprecedented rates. By allowing top income earners and the wealthiest Americans to hoard wealth like almost never before, we belie what makes our country great. This is a threat to our well-being, our democracy, and our values. Brian C. Johnson combines accessible scholarship on wealth and income inequality in America with deeply personal accounts of six Americans of diverse backgrounds who are each wrestling with what it means to survive and thrive in this new economic world. In so doing, he offers a solution that is as visionary as it is practical. Dubbed the Citizen Dividend, this revolutionary model assumes that economic growth is built off of the wealth we have created together as a country, and together we all reap its benefits. In Our Fair Share, Johnson lays the groundwork for implementing this solution, detailing what the Citizen Dividend is, offering examples of similar existing models, outlining the benefits of such systems, tackling some of the common concerns that arise, and offering a path toward making it a reality. Ultimately, Our Fair Share calls on each of us to claim what is uniquely American, building a common future that embraces and celebrates our differences. This is our revolutionary inheritance. May we all benefit from it.
| Author | : Anthony Patrick Carnevale |
| Publisher | : |
| Total Pages | : 126 |
| Release | : 1991 |
| Genre | : Employees |
| ISBN | : |
| Author | : Edward Alden |
| Publisher | : Rowman & Littlefield |
| Total Pages | : 269 |
| Release | : 2017-09-15 |
| Genre | : Political Science |
| ISBN | : 1538109093 |
*Updated edition with a new foreword on the Trump administration's trade policy* The vast benefits promised by the supporters of globalization, and by their own government, have never materialized for many Americans. In Failure to Adjust Edward Alden provides a compelling history of the last four decades of US economic and trade policies that have left too many Americans unable to adapt to or compete in the current global marketplace. He tells the story of what went wrong and how to correct the course. Originally published on the eve of the 2016 presidential election, Alden’s book captured the zeitgeist that would propel Donald J. Trump to the presidency. In a new introduction to the paperback edition, Alden addresses the economic challenges now facing the Trump administration, and warns that economic disruption will continue to be among the most pressing issues facing the United States. If the failure to adjust continues, Alden predicts, the political disruptions of the future will be larger still.
| Author | : The Bush Institute |
| Publisher | : Crown Currency |
| Total Pages | : 370 |
| Release | : 2012-07-17 |
| Genre | : Business & Economics |
| ISBN | : 0307986152 |
Foreword by President George W. Bush With contributions from world renowned economists and Nobel prizewinners, The 4% Solution is a blueprint for restoring America’s economic health The United States is reaching a pivotal point in its economic history. Millions of Americans owe more on their homes than they are worth, long-term unemployment is alarmingly high, and the Congressional Budget Office is projecting a sustainable growth rate of only 2.3%—a full percentage point below the average for the past sixty years. Unless a turnaround comes quickly, the United States could be mired in debt for years to come and millions of Americans will be pushed to the sidelines of the economy. The 4% Solution offers clear and unflinching ideas on how to revive America’s economy. It sets a positive economic goal and asks some of the top economic minds on how to achieve it. With a focus on removing government constraints, The 4% Solution defines the policies that will allow Americans to save, invest, and create the jobs that the United States needs. The 4% Solution draws on the best minds in the business, including five Nobel laureates: · Robert E. Lucas, Jr., on the history and future of economic growth · Gary S. Becker on why we need immigrants in order to grow · Edward Prescott on the cost (to growth) of the welfare state · Vernon Smith on why housing leads us into and out of recessions · Myron Scholes on why we need to innovate in order to grow the economy
