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| Author | : Karl Albrecht |
| Publisher | : Grand Central Publishing |
| Total Pages | : 228 |
| Release | : 1990 |
| Genre | : Business & Economics |
| ISBN | : 9780446390927 |
The acclaimed bestseller that revolutionized the way American companies think about their customers, Service America! is a must-read for executives, entrepreneurs, and managers who want to catch the tidal wave of change sweeping the economy.
| Author | : Karl Albrecht |
| Publisher | : McGraw-Hill Companies |
| Total Pages | : 332 |
| Release | : 2002 |
| Genre | : Business & Economics |
| ISBN | : |
In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.
| Author | : Timothy J. O’Callaghan |
| Publisher | : McFarland |
| Total Pages | : 210 |
| Release | : 2009-09-14 |
| Genre | : Business & Economics |
| ISBN | : |
"Ford Motor Company's products during World Wars I and II: jeeps, Eagle Boats, B-24 Liberators, squad tents, the ultra precision gun director, tanks, and aircraft engines. Details of how Ford produced each product are included. During both wars, Ford used precision manufacturing methods and innovative designs and procedures, increasing quality while lowering production costs"--Provided by publisher.
| Author | : David M. Katzman |
| Publisher | : University of Illinois Press |
| Total Pages | : 396 |
| Release | : 1981 |
| Genre | : Business & Economics |
| ISBN | : 9780252008825 |
| Author | : Karl Albrecht |
| Publisher | : Grand Central Publishing |
| Total Pages | : 260 |
| Release | : 1992-01-01 |
| Genre | : Business & Economics |
| ISBN | : 9780446393164 |
From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
| Author | : The Culinary Institute of America (CIA) |
| Publisher | : Wiley Global Education |
| Total Pages | : 307 |
| Release | : 2014-03-27 |
| Genre | : Cooking |
| ISBN | : 1118805402 |
Remarkable Service has been a leading guide to restaurant service techniques and principles for the past decade. In its all-new edition , a complete reorganized and updated look at table service and foodservice management is provided, including everything from setting up a dining room and taking orders to executing wine service and handling customer complaints. Remarkable Service, Third Edition features all-new photography throughout, as well as a foreword by restaurateur Danny Meyer, whose restaurants are legendary for their world-class service. New “Scripts for Service Scenarios” throughout the book provide real-world examples to help readers practice tasks like taking a reservation, recommending a dish, and communicating with kitchen staff. This text is a vital resource for culinary professional, meant to be used as both a development tool for lifelong learning and an essential text for those taking table service and dining room management courses.
| Author | : The Culinary Institute of America |
| Publisher | : John Wiley & Sons |
| Total Pages | : 304 |
| Release | : 2009-05-04 |
| Genre | : Cooking |
| ISBN | : 0470197404 |
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.
| Author | : Shawn Dorman |
| Publisher | : Potomac Books, Inc. |
| Total Pages | : 284 |
| Release | : 2011 |
| Genre | : Political Science |
| ISBN | : 1612344674 |
Inside a U.S. Embassy is widely recognized as the essential guide to the Foreign Service. This all-new third edition takes readers to more than fifty U.S. missions around the world, introducing Foreign Service professionals and providing detailed descriptions of their jobs and firsthand accounts of diplomacy in action. In addition to profiles of diplomats and specialists around the world-from the ambassador to the consular officer, the public diplomacy officer to the security specialist-is a selection from more than twenty countries of day-in-the-life accounts, each describing an actual day on.
| Author | : Lary M. Dilsaver |
| Publisher | : Rowman & Littlefield |
| Total Pages | : 507 |
| Release | : 2016-02-18 |
| Genre | : Science |
| ISBN | : 1442256842 |
Now in a fully updated edition, this invaluable reference work is a fundamental resource for scholars, students, conservationists, and citizens interested in America's national park system. The extensive collection of documents illustrates the system's creation, development, and management. The documents include laws that established and shaped the system; policy statements on park management; Park Service self-evaluations; and outside studies by a range of scientists, conservation organizations, private groups, and businesses. A new appendix includes summaries of pivotal court cases that have further interpreted the Park Service mission.
| Author | : Cindy Sondik Aron |
| Publisher | : New York : Oxford University Press |
| Total Pages | : 245 |
| Release | : 1987 |
| Genre | : Civil service |
| ISBN | : 0195048741 |
Drawing from workers' applications, testimonies, and other primary documents, this book examines the changing roles of federal civil servants during the crucial period between 1860 and 1900 as they formed part of the first white-collar bureaucracy in the United States.
