Role of E- Banking Services with Customer Perception and Satisfaction in Current Scenario

Role of E- Banking Services with Customer Perception and Satisfaction in Current Scenario
Author: Shalendra Singh Rao
Publisher:
Total Pages: 0
Release: 2022
Genre:
ISBN:

In today's competitive environment, every bank attempts to build long-term relationships with its clients in order to grow sales, develop loyalty, build resistance to unfavorable brand aspects, and minimize price susceptibility. Any organization's ultimate purpose is profit production, which may be accomplished via client perception and satisfaction. A pleased consumer will return and suggest electronic banking services to others, resulting in increased sales and profits. Banks are no exception, since them, too, live on profit. Client perception and satisfaction are seen as fundamental conditions for customer retention and loyalty, and so contribute to the achievement of economic objectives. Banks are gradually diversifying their operations by offering both online and traditional banking. Internet banking is only a supplement to traditional branch banking. The main objective of this study was to examine the perception of the customers towards e-banking services of the select banks and to study the level of satisfaction of customers on e- banking services of banks. 110 respondents were identified for measuring Customers' Satisfaction towards adoption of technology enabled banking self-services using survey method. To identify the level of satisfaction of customers on e- banking services of banks ranking technique is used. The consumer expects a high degree of satisfaction, since customer expectations in electronic banking are quite high, and competition is fierce, with little diversity in the types of services supplied. As a result, bankers have recognized the critical nature of client happiness in online banking.

Customer satisfaction towards e-banking services offered by NEPAL SBI Bank LTD

Customer satisfaction towards e-banking services offered by NEPAL SBI Bank LTD
Author: Sanjeev Pradhan
Publisher: GRIN Verlag
Total Pages: 22
Release: 2019-11-21
Genre: Business & Economics
ISBN: 3346068943

Case Study from the year 2019 in the subject Business economics - Offline Marketing and Online Marketing, grade: A, , course: School of Commerce and Management, language: English, abstract: This study aims to analyze the level of satisfaction of customer, their agreeableness towards e-banking services offered by Nepal SBI bank. With the growing trend of Information Communication Entertainment and Technology, it has embarked the way towards globalization. It is imperative to understand the degree of customer satisfaction towards the E-banking services provided by financial institutions in Nepal. However, the researcher has endeavored to measure and found that customer satisfaction is affected by the perceived ease of use, website contents and security of services. It is very obvious in today's context to be sensitive towards the security of transactions from being phising and hacking of customers data and information. Hence, an ethical hacker with IT Risk Officer having expertise knowledge, government support in IT Infrastructure, Cloud Computing Environment is a must for the need of an hour to create a level of trusts in banks.

A Study on Customer Perception and Awareness in the Usage of Internet Banking

A Study on Customer Perception and Awareness in the Usage of Internet Banking
Author: R. Iyer Harihara Sudhan
Publisher:
Total Pages: 9
Release: 2014
Genre:
ISBN:

Internet banking is a subject receiving great attention in the banking industry and the regulatory body. As with other areas of e-commerce, discussions about Internet banking often proceed without reference to the actual state of market developments. This research describes the current state of Internet banking and discusses its implications for the banking industry. In today's scenario most of banks offer Banking through the Electronic medium such as Internet, Mobile Banking as their distribution channels whereas a decade ago, all of this banks were generally offering their services only through the traditional way. Internet Banking's impact on consolidation in the banking industry is uncertain. The economics of Internet banking may favor large institutions, either because of economies of scale and scope, or because of the need to advertise heavily and large capital investments. This research presents the related technology, security issues and data, drawn from a primary survey of some highly reputed banks that offers Internet banking facilities, on the products and services they offer. In addition to that, it investigates the profile of banks that offer Internet banking, using statistical analysis, relative to other banks with respect to profitability, cost efficiency, and other characteristics. The major tool for the data collection was a questionnaire. The study established that there was a significant positive relationship between Internet banking and customer satisfaction which is consistent with the findings.

Customers' Perception of E-Banking

Customers' Perception of E-Banking
Author: P. Ambiga Devi
Publisher:
Total Pages:
Release: 2014
Genre:
ISBN:

Nowadays banks are working hard to attract customers and retain their market share by providing them with various innovative services through e-banking. The banks are combining new electronic delivery channels almost everyday to their existing services. Bank services are now just at the distance of one click from the mouse. Though e-banking is getting popular and spreading very fast, in India most people do not know it and people who know about it are reluctant to use it due to misconceptions like password hacking, privacy, security etc. The present study investigates the level of awareness among the customers on the use of e-banking and their expectations from e-banking. From the findings of the study, it was inferred that the customers are satisfied with the quality of e-banking services. But they face technical as well as administrative and procedural problems. Further to promote e-banking services, it is of importance that the banks must ensure quality in customer service. 'Quality in work' and 'satisfaction of the customers' are the two key words, which must be given sternest attention to promote a product.

E-Banking Management: Issues, Solutions, and Strategies

E-Banking Management: Issues, Solutions, and Strategies
Author: Shah, Mahmood
Publisher: IGI Global
Total Pages: 310
Release: 2009-05-31
Genre: Technology & Engineering
ISBN: 1605662534

"This book focuses on human, operational, managerial, and strategic organizational issues in e-banking"--Provided by publisher.

Contemporary Journal of Education and Business (CJEB)

Contemporary Journal of Education and Business (CJEB)
Author:
Publisher: NDALAHWA MUSA MASANJA
Total Pages: 252
Release: 2024-07-02
Genre: Business & Economics
ISBN:

The Contemporary Journal of Education and Business (CJEB) is bi-annual professional publication that publishes information, views, opinions and well- researched articles in contemporary issues in education and business. These scholarly articles are useful for scholars, students, researchers, business executives, educators and business practitioners. The articles published observe to high quality and context that the Editorial Board believes would be a significant contribution to the international community of scholars and readers.

The Impact of Electronic Banking Services on Customer Satisfaction in the Sudanese Banking Sector

The Impact of Electronic Banking Services on Customer Satisfaction in the Sudanese Banking Sector
Author: Nabil Alabsy
Publisher:
Total Pages: 8
Release: 2020
Genre:
ISBN:

This research paper aims to study the impact of electronic banking services on customer satisfaction at Sudanese banks. Questionnaires were designed by the researchers. Data and information have been collected and analyzed from the internet users in the Sudanese banks clients. The study found that there are statistical significant differences of electronic services provided by the Sudanese banks on customer satisfaction. The study attempted to explain the various means of electronic banking services which might lead to the customer satisfaction. This paper showed that the banking services over the internet has a positive impact on customer satisfaction. This study recommended that the bank management should focus on spreading the knowledge of the electronic banking services to the customers. This study emphasized the importance of the electronic banking services and recommended that the bank management should spread the technological awareness among current and prospective customers, and develop suitable infrastructure for electronic banking services in the Sudanese banking sector.

Customer Perception About the Security and Commitment of E-Banking Services Offered by Commercial Banks -- An Empirical Study

Customer Perception About the Security and Commitment of E-Banking Services Offered by Commercial Banks -- An Empirical Study
Author: Dhiraj Jain
Publisher:
Total Pages: 17
Release: 2015
Genre:
ISBN:

Wide usage of Internet for various purposes has changed the entire scenario of banking, business, education, service and communication. E-commerce is the result of internet and has allowed businesses and people to interact and undertake all types of transactions efficiently and easily but in addition to all such gifts, it also involves a serious problem i.e., of security and privacy issues. The study has been undertaken with a purpose to analyse how far the commercial banks have been able to deliver the commitments made by them and how far have they been able to deal with the security issues. The customer's perception regarding the commitment and security offered by commercial banks regarding e-banking services has been the main objective of the study. Stratified sampling method was used and the respondents from all demographics from the state of Rajasthan have been considered. A well designed, pre-tested questionnaire was prepared for this purpose. ANOVA has been used to analyse the significance of the results. It was found that all demographic factors have an impact over the perception of the customers about the security and commitment of e-banking services offered by commercial banks, varied across demographics and was dependent upon the upon the demographic determinants. The differences in the responses was not by chance.

Innovative Economic, Social, and Environmental Practices for Progressing Future Sustainability

Innovative Economic, Social, and Environmental Practices for Progressing Future Sustainability
Author: Goi, Chai Lee
Publisher: IGI Global
Total Pages: 389
Release: 2022-05-13
Genre: Business & Economics
ISBN: 1799895920

The Sustainable Development Goals are a collection of 17 interlinked global goals designed to be a blueprint to achieve a better and more sustainable future for all. Sustainable development is a long-term solution to how we plan our indefinite progress in the future, and the concept covers a broad scope of environmental, social, and economic developments. Sustainable development is the ideal vision of the future and requires further study and consideration. Innovative Economic, Social, and Environmental Practices for Progressing Future Sustainability explores the current practices in economic, social, and environmental sustainable development. Covering topics such as digital economies, community development, and equality, this reference work is ideal for academicians, researchers, practitioners, policymakers, government officials, decision makers, instructors, and students.