Retail Customers' Perception Towards Internet Banking in Malaysia
Author | : Suliman Adam |
Publisher | : |
Total Pages | : 116 |
Release | : 2001 |
Genre | : Consumer satisfaction |
ISBN | : |
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Author | : Suliman Adam |
Publisher | : |
Total Pages | : 116 |
Release | : 2001 |
Genre | : Consumer satisfaction |
ISBN | : |
Author | : MOHAMED-AMIN HASSAN ABDI (TP035316) |
Publisher | : |
Total Pages | : 92 |
Release | : 2016 |
Genre | : |
ISBN | : |
Author | : ABDULLAH RAZAEN ABDULLAH BALKHAIR (TP024960) |
Publisher | : |
Total Pages | : 67 |
Release | : 2014 |
Genre | : |
ISBN | : |
Author | : Jayaraman Munusamy |
Publisher | : |
Total Pages | : 15 |
Release | : 2014 |
Genre | : |
ISBN | : |
This study aims to identify perceptual barriers of Internet banking adoption among Malaysian retail banking customers. The perceptual barrier factors that analyzed were difficulty to operate, hassle to use, unreliable, perceived risk and high connection fees. This study employs a quantitative approach using questionnaire survey at selected banks in Malaysia. The results indicate that there are significant barriers exist in the perception of Internet banking adoption among Malaysian retail banking customers. The results indicate several implications for bank managers to change the perceptions of retail internet banking customers.
Author | : Ahasanul Haque |
Publisher | : |
Total Pages | : |
Release | : 2010 |
Genre | : Banks and banking |
ISBN | : |
Author | : Jayaraman Munusamy |
Publisher | : LAP Lambert Academic Publishing |
Total Pages | : 92 |
Release | : 2011-05 |
Genre | : |
ISBN | : 9783844399608 |
The study is focused on the transformation of service channels in retail banking among consumers in Klang Valley. It investigated whether the consumer behavioural factors such as easier to operate, convenient to use, no hassle, reliability, safer to use and good connections varies between adopters and non-adopters of retail internet banking. The results indicated that there are significant differences between internet banking adopters and non-adopters in terms of easier to operate, convenient to use, no hassle, reliability, safer to use and good connections. Therefore, the results support the findings of the previous research works conducted in other cultures. The results suggest several implications for retail bankers in Malaysia to minimize the risk perception of the internet banking among the non-adopters of the internet banking through greater awareness and education process.The commercial banks in Malaysia can expect substantial cost savings from maintaining their large physical distribution systems by promoting retail internet banking services on a bigger scale.
Author | : ABDULLAH AFLAH ABDUHAK BUFLEH (TP025018) |
Publisher | : |
Total Pages | : 102 |
Release | : 2013 |
Genre | : |
ISBN | : |
Author | : Ravipa Larpsiri |
Publisher | : |
Total Pages | : 14 |
Release | : 2015 |
Genre | : |
ISBN | : |
In retail banking, the internet has allowed banks to offer information and services to customers at their convenience, and many Thai banks are following worldwide trends in implementing internet banking. Banks which offer this channel claim that it reduces costs and makes them more competitive. However, the majority of retail customers are not highly enthusiastic about internet banking. In-depth qualitative interviews with a small sample of Thai consumers suggest that while security is a major factor inhibiting wider adoption, it is not necessarily the key distinguishing factor in who will adopt versus who will not. Users seem to be more time and cost conscious, and especially value convenience. Non-users are much more service conscious, and do not like the self-service of the internet. However, the cumbersome process of setting up an internet account discourages many, and the difficult process of correcting problems reduces usage even among some who use the internet for transactions.
Author | : Dave Ulrich |
Publisher | : McGraw Hill Professional |
Total Pages | : 257 |
Release | : 2009-07-01 |
Genre | : Business & Economics |
ISBN | : 0071664912 |
Named as BusinessWeek's #1 Management Educator, expert Dave Ulrich and his team of authors bring human resources a whole new way of thinking and practicing—moving the focus from internal issues to actively helping to set business strategies. Businesses of the future need "all hands on deck" when implementing new ways to stimulate grown and cost efficiency, and this includes human resources. In HR Transformation, the team presents a four-phase model of transformation that shows you step-by-step how to make meaningful progress in contributing to the performance of your company by redesigning HR to work as a strategic partnership. From the “#1 Management Educator & Guru”-BusinessWeek “The authors have presented us with an accessible, readable, and practical illustration of a clear path for successful strategy execution in a complex environment.” -Majed Al Romaithi, Executive Director, Abu Dhabi Investment Authority “HR can only transform organizations if it transforms HR. This book shows us how. HR Transformation would have been important in the past-it is critical now! We are entering a new world. HR Transformation can help our organizations thrive in the midst of uncertainty.” -Marshall Goldsmith, author of the Wall Street Journal bestsellers What Got You Here Won't Get You There and Succession: Are You Ready? “Ulrich and his colleagues talk tough and provide a detailed blueprint for how those of us in the field can use our own tools to do a “720-degree” evaluation of ourselves. We cannot contribute to the success of our organizations until we upgrade ourselves.” -Linda A. Hill, Wallace Brett Donham Professor of Business Administration, Harvard Business School “Based on groundbreaking research with hundreds of companies and thousands of executives, HR Transformation provides compelling theory and practical tools to create alignment between strategy, systems, and people. This important book should be read carefully by leadership teams everywhere.” -Mark Huselid, Professor of HR Strategy, Rutgers University, Co-author of The HR Scorecard, The Workforce Scorecard, and The Differentiated Workforce Turn to the front matter for more than thirty rousing endorsements of HR Transformation. INCLUDES CASE STUDIES FROM Intel, Pfizer, Takeda, Flextronics