Relationships, the Heart of Quality Care

Relationships, the Heart of Quality Care
Author: Amy C. Baker
Publisher:
Total Pages: 0
Release: 2004
Genre: Child care services
ISBN: 9781928896197

"Children’s interactions with their special grown-ups affect everything in their lives, especially in their earliest years. And the relationships between those special people matter, too. When adult connections are caring and strong, parents, caregivers, and directors are motivated and empowered to work together to help children thrive. The book describes this concept of relationship-based child care, what understandings and attitudes support such care, and the policies required to enact it in a center setting. High-quality family child care homes and a growing numbers of enlightened centers are already using the model." -- Publisher website.

High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience

High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience
Author: Jody Hoffer Gittell
Publisher: McGraw Hill Professional
Total Pages: 353
Release: 2009-04-17
Genre: Business & Economics
ISBN: 0071621814

In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest, most important, and increasingly complex industries. High Performance Healthcare explains the critical concept of “relational coordination”—coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients. Using Gittell’s innovative management methods, you will improve quality, maximize efficiency, and compete more effectively. High Performance Healthcare walks you step by step through the process of: Identifying weak areas of relational coordination within your organization Transforming work practices that are creating barriers to relational coordination Building a high performance work system to foster consistent relational coordination across all disciplines The book includes case studies illustrating how some healthcare organizations are already transforming themselves using Gittell’s proven tools. It concludes by identifying industry-level obstacles to high performance healthcare and showing how individual organizations and their leaders can support sweeping change at the highest levels. Policy changes and increased access to care will not alone answer the healthcare industry’s problems. Timely, accurate, problem-solving communication that crosses all organizational boundaries is a powerful response to business as usual. High Performance Healthcare explains exactly how to achieve this crucial dynamic, providing a long-awaited cure to an industry in crisis.

Relationship-Based Care

Relationship-Based Care
Author: Mary Koloroutis, RN, MS
Publisher: Creative Health Care Management
Total Pages: 313
Release: 2004-06-15
Genre: Medical
ISBN: 1886624658

The result of Creative Health Care Management's 25 years experience in health care, this book provides health care leaders with basic concepts for transforming their care delivery system into one that is patient and family centered and built on the power of relationships. Relationship-Based Care provides a practical framework for addressing current challenges and is intended to benefit health care organizations in which commitment to care and service to patients is strong and focused. It will also prove useful in organizations searching for solutions to complex struggles with patient, staff and physician dissatisfaction; difficulty recruiting and retaining and developing talented staff members; conflicted work relationships and related quality issues. Now in it's 16th printing, Relationship-Based Care has sold over 65,000 copies world-wide. It is the winner of the American Journal of Nursing Book of the Year Award.

Patient Safety and Quality

Patient Safety and Quality
Author: Ronda Hughes
Publisher: Department of Health and Human Services
Total Pages: 592
Release: 2008
Genre: Medical
ISBN:

"Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/

Families Caring for an Aging America

Families Caring for an Aging America
Author: National Academies of Sciences, Engineering, and Medicine
Publisher: National Academies Press
Total Pages: 367
Release: 2016-11-08
Genre: Medical
ISBN: 0309448093

Family caregiving affects millions of Americans every day, in all walks of life. At least 17.7 million individuals in the United States are caregivers of an older adult with a health or functional limitation. The nation's family caregivers provide the lion's share of long-term care for our older adult population. They are also central to older adults' access to and receipt of health care and community-based social services. Yet the need to recognize and support caregivers is among the least appreciated challenges facing the aging U.S. population. Families Caring for an Aging America examines the prevalence and nature of family caregiving of older adults and the available evidence on the effectiveness of programs, supports, and other interventions designed to support family caregivers. This report also assesses and recommends policies to address the needs of family caregivers and to minimize the barriers that they encounter in trying to meet the needs of older adults.

Relationship-Based Care

Relationship-Based Care
Author: Mary Koloroutis
Publisher: Creative Health Care Management
Total Pages: 314
Release: 2004-10-25
Genre: Medical
ISBN: 0826128459

This book provides health care leaders with basic concepts for transforming their care delivery system into one that is patient- and family-centered and built on the power of relationships. Relationship-Based Care provides a practical framework for addressing current challenges and is intended to benefit health care organizations in which commitment to care and service to patients is strong and focused. It will also prove useful in organizations searching for solutions to complex struggles with patient, staff and physician dissatisfaction; difficulty recruiting and retaining and developing talented staff members; conflicted work relationships and related quality issues. The book is the result of 25 years of experience of Creative Health Care Management, a nursing management consulting firm founded by Marie Manthey.

See Me as a Person

See Me as a Person
Author: Michael Trout
Publisher: Creative Health Care Management
Total Pages: 465
Release: 2012-09-07
Genre: Medical
ISBN: 1886624712

The therapeutic relationship between clinicians and patients is what brings Relationship-Based Care to life. Within the world of health care, the act of therapeutic connection is not owned by any one profession. The responsibility to offer authentic and compassionate care to another human being is something we all share. In our chaotic and time constrained environments in which technical and complex demands prevail, clinicians struggle as they strive every day to connect with the patients and families in their care. See Me as a Person offers guiding principles and a practical methodology that facilitate the clinician’s ability to form authentic relationships which improve patient safety and the overall experience of care. Therapeutic relationships are the very heart of Relationship-Based Care. The purpose of the therapeutic relationship is to facilitate the capacity of patients and their loved ones to cope with illness and to take ownership for their healing and health. It is grounded in medical, nursing, and psychological research, and it is also plainly built on the healing power of authentic connection.

Perfect Love, Imperfect Relationships

Perfect Love, Imperfect Relationships
Author: John Welwood
Publisher: Shambhala Publications
Total Pages: 219
Release: 2005-12-27
Genre: Family & Relationships
ISBN: 083482275X

A nationally known couples therapist reveals the single root cause of all relationship problems—and offers revolutionary advice on what to do about it While most of us have moments of loving freely and openly, it is often hard to sustain this where it matters most—in our intimate relationships. If love is so great and powerful, why are human relationships so challenging and difficult? If love is the source of happiness and joy, why is it so hard to open to it fully and let it govern our lives? In this book, John Welwood addresses these questions and shows us how to overcome the most fundamental obstacle that keeps us from experiencing love's full flowering in our lives. Perfect Love, Imperfect Relationships begins by showing how all our relational problems arise out of a universal ‘wound of the heart’ that affects not only our personal relationships but the quality of life in our world as a whole. This core wound shows up as a pervasive mood of unlove—a deep sense that we are not intrinsically lovable just as we are. It shuts down our capacity to trust, so that even though we may hunger for love, we have difficulty opening to it and letting it circulate freely through us. This book takes the reader on a powerful journey of healing and transformation that involves learning to embrace these imperfections—within ourselves and within our relationships—as trail-markers along the path to great love. It sets forth a process for releasing deep-seated grievances we hold against others for not loving us better and against ourselves for not being better loved. And it shows how our longing to be loved can magnetize the great love that will free us from looking to others to find ourselves. Written with penetrating realism and a fresh, lyrical style that honors the subtlety and richness of our relationship to love itself, this revolutionary book offers profound and practical guidance for healing our lives as well as our embattled world.

Quality Caring in Nursing and Health Systems

Quality Caring in Nursing and Health Systems
Author: Joanne R. Duffy, PhD, RN, FAAN
Publisher: Springer Publishing Company
Total Pages: 329
Release: 2013-04-23
Genre: Medical
ISBN: 0826110150

First Edition named an AJN Book of the Year! ìJoanne Duffy makes a compelling argument in this book that relationships have been marginalized and no longer serve as the central organizing principle of health servicesÖThis book resonates with a virtual groundswell of findings regarding the importance of relationships for organizational performance and for human wellbeing.î -Jody Hoffer Gittell Professor of Management, Brandeis University This edition stresses the proven need for a return to the patient-centered care neglected through our health systemís emphasis on procedures, protocols, diagnostic testing, technology, and costs. It addresses the significant challenges to quality care posed by the upcoming changes in our health care system, and focuses on health systems, the role of nursing within them, and the interprofessional health team as the key to change ensuring high quality care. The book responds to the Patient Protection and Affordable Care Actís focus on accountable care organizations, the recent IOMís Future of Nursing Report, the call for radical transformation of nursing education, and current evidence on patient safety and quality of care. This text explores the Quality-Caring Model©, which honors nursingís most deeply felt value, and can be applied to clinical, educational, and leadership practice to advance our nationís health system. Among the bookís strengths are its translation of theoretical knowledge to practical applications that can be used for clinical interventions and resolution of professional issues. Chapters include key terms, case studies along with practical exercises and references, and ìCalls to Actionî offering inspiration and guidance for implementing change. New to the Second Edition: Focuses on current challenges to quality care posed by upcoming changes to our health system Addresses health systems, the interprofessional health team, and the role of nursing within them Combines theoretical foundations for practice with clinical, leadership, and educational applications Examines the powerful role of relationships in promoting nursing excellence, improving patient satisfaction, and patient outcomes Serves as a key guide for graduate nurse educators and students, nurse leaders, and hospital leadership seeking Magnet certification Incorporates recommendations of the Affordable Care Actís focus on accountable care organizations, the IOMís Future of Nursing Report, educational transformation, and current research on safety and quality of care

Quality Caring in Nursing

Quality Caring in Nursing
Author: Joanne R. Duffy, PhD, RN, FAAN
Publisher: Springer Publishing Company
Total Pages: 265
Release: 2008-12-15
Genre: Medical
ISBN: 0826121292

Winner of an AJN Book of the Year Award for 2009! "[This] book offers a coherent, theoretical, and research-guided framework for quality nursing caring in practice, education, and leadership; a foundational, timeless, yet transformative framework of substanceÖ." Jean Watson, PhD, RN, AHN-BC, FAAN College of Nursing, University of Colorado, Denver Dedicated time spent with patients and families in clinical settings is often limited, rushed, and impersonal. How can nurses develop more positive, caring relationships with their patients, and help to improve the quality of patient care at large? This book addresses this critical question by presenting Joanne R. Duffy's Quality-Caring Model©-the result of 35 years of clinical experience and educational acumen. This values-based model will bring caring back into the foreground of nursing practice by providing revised curricula for educational programs, and outlining the core caring principles for nurse administrators. Key Features: Establishes "Relationship-Centered Caring," with discussions on how to care for the self, patients and families, each other, and communities Offers multiple case examples, and includes reflective questions and applications for use in educational programs, workshops, conferences, and clinical practice Demonstrates how the Quality-Caring Model© can be implemented in clinical practice, nursing education, research, and nursing leadership settings Includes appendices that discuss how caring can improve patient safety, outline course objectives, and explain how to assess and measure caring in your facility Written in clear, accessible language, this book will be an invaluable resource to nursing students, nursing scholars, clinical nurses, nurse educators, nurse researchers, and nurse leaders. Duffy's approach will help create a redesigned patient care delivery system focused on the primacy of caring relationships.