Reimagine Customer Success

Reimagine Customer Success
Author: Sasi Yajamanyam
Publisher:
Total Pages: 196
Release: 2021-08-29
Genre:
ISBN: 9781637304365

Each major economic shift from the Industrial age to the Digital age has given rise to new sets of management practices. Yet, we have not changed how companies are organized and teams are managed to reflect the needs of the Digital age. Reimagine Customer Success explores how to design organizations that manage customer relationships, with a focus on organization-wide alignment around the customer and what success means to them. In this book, you'll learn about a new model for customer success, with some key insights focused on: Building a common understanding of customers. Transforming organizational models in an effort to deliver exceptional customer experience. Changing how customer-facing functions are managed - who is hired, how work is done, and which system investments are made. If you believe customers are the growth engine for your company, want to bring a customer-centric mindset to life, or are looking for a framework to bridge the organizational silos, Reimagine Customer Success is a long overdue addition to your professional library. Customer success is not just a function, it is the promise we make to customers.

Re-Imagine!

Re-Imagine!
Author: Tom Peters
Publisher: DK Publishing (Dorling Kindersley)
Total Pages: 464
Release: 2009
Genre: Creative ability in business
ISBN: 9781405345095

It's crunch time - learn to re-write the corporate rule book with management guru Tom Peters. Discover how to re-write the corporate rule book with this new edition from the world's most influential management guru, Tom Peters. See how he predicts the death of bureaucracy and why he thinks business is cool. Develop strategies to get ahead of the competition and become an enterprising, ideas-driven organisation, one that empowers individuals so you become a business known for innovation and excellence. A wake-up call for managers and executives everywhere who want to stay ahead of the game and get on the route to innovation for business excellence.

The Customer Success Economy

The Customer Success Economy
Author: Nick Mehta
Publisher: John Wiley & Sons
Total Pages: 386
Release: 2020-04-09
Genre: Business & Economics
ISBN: 1119572754

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. Shows leaders how their digital implementations will make them more Amazon-like Helps you deliver recurring revenue Shows you how to embrace customer retention Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.

Reimagine the Possible

Reimagine the Possible
Author: Anna Griffin
Publisher: Createspace Independent Publishing Platform
Total Pages: 178
Release: 2018-11-22
Genre:
ISBN: 9781985872127

What is the price you are paying for under-fulfilling your potential, your creativity, your happiness and career goals? What is the cost of staying in the state of mind that might be limiting your growth and success? There are a few distinct attributes that set the successful people apart from others. And it's not always the talent, highest IQ, best schools they attended or number of titles they have behind their name. It is their mindset and approach to everything they do in their professional, social and personal lives. It is their willingness and discipline to do things that others don't want to do. In the Reimagine the Possible, Anna Griffin shows how our 'life's apps' set us on a default setting, automatically guiding us through our life and career based on our, often limiting, beliefs and habits. The mindsets that we acquired when we grew up, and through environment we were, or are, exposed to, might have a profound impact on the performance and successes in our lives. And most of all, truly living our lives to the fullest without a thought of regret. Through the stories and her experience captured in this book, Anna shows how we can accomplish big goals that we always wanted, deal with our fears and procrastination and understand that the success in any aspect of your life starts with the right mindset.

Driving Digital Strategy

Driving Digital Strategy
Author: Sunil Gupta
Publisher: Harvard Business Press
Total Pages: 342
Release: 2018-07-24
Genre: Computers
ISBN: 1633692698

Digital transformation is no longer news--it's a necessity. Despite the widespread threat of disruption, many large companies in traditional industries have succeeded at digitizing their businesses in truly transformative ways. The New York Times, formerly a bastion of traditional media, has created a thriving digital product behind a carefully designed paywall. Best Buy has transformed its business in the face of Amazon's threat. John Deere has formed a data-analysis arm to complement its farm-equipment business. And Goldman Sachs and many others are using digital technologies to reimagine their businesses. In Driving Digital Strategy, Harvard Business School professor Sunil Gupta provides an actionable framework for following their lead. For over a decade, Gupta has studied digital transformation at Fortune 500 companies. He knows what works and what doesn't. Merely dabbling in digital or launching a small independent unit, which many companies do, will not bring success. Instead you need to fundamentally change the core of your business and ensure that your digital strategy touches all aspects of your organization: your business model, value chain, customer relationships, and company culture. Gupta covers each aspect in vivid detail while providing navigation tips and best practices along the way. Filled with rich and illuminating case studies of companies at the forefront of digital transformation, Driving Digital Strategy is the comprehensive guide you need to take full advantage of the limitless opportunities the digital age provides.

Forever Employable

Forever Employable
Author: Jeff Gothelf
Publisher:
Total Pages: 106
Release: 2020-06-15
Genre:
ISBN:

After spending the first 10 years of his career climbing the corporate ladder, Jeff Gothelf decided to change his approach to staying employed. Instead of looking for jobs, they would find him. Jeff spent the next 15 years building his personal brand to become a recognized expert, consultant, author and public speaker. In this highly tactical, practical book, Jeff Gothelf shares the tips, tricks, techniques and learnings that helped him become Forever Employable. Using the timeline from his own career and anecdotes, stories and case studies from other successful recognized experts Jeff provides a step-by-step guide to building a foundation based on your current expertise ensuring that no matter what happens in your industry you'll remain Forever Employable. This handy guide to your career and professional development shows you how to create your own content, use it to build your expertise and credentials and then scale it to build a continuous stream of income, interaction and community. As organizations seek to reduce costs, automate tasks and increase efficiency, how do you ensure you don't end up outside of those plans? Forever Employable shows you how so that you're always ready for the next step in your career. Reduce your stress, build your community, monetize your platform -- that's being Forever Employable.

Life Reimagined

Life Reimagined
Author: Richard J. Leider
Publisher: Berrett-Koehler Publishers
Total Pages: 175
Release: 2013-10-01
Genre: Self-Help
ISBN: 1609949544

A practical guide to successfully navigating big life changes faced during middle age and later. Are you at a point in your life where you're asking, “What’s next?” You’ve finished one chapter and you have yet to write the next one. Many of us face these transitions at midlife, but they can happen at any point. It’s a time full of enormous potential, and it defines a whole new phase of life. It’s called Life Reimagined. Here is your map to guide you in this new life phase. You can use the powerful practices and insights to help you uncover your own special gifts, connect with people who can support you, and explore new directions. You’ll be inspired by meeting ordinary people who have reimagined their lives in extraordinary ways. You’ll also read the stories of pioneers of the Life Reimagined movement such as Jane Pauley, James Brown, and Emilio Estefan. They show us that this journey of discovery can help us find fulfillment in surprising new places. One of the profound truths that underlies this book is the liberating notion that each of us is “an experiment of one,” free to find our own path in this new phase of our lives. No old rules, no outdated societal norms, no boundaries of convention or expectation. Let Life Reimagined help you discover your new life possibilities! Winner of the 2014 Silver Nautilus Award

Digital Customer Service

Digital Customer Service
Author: Rick DeLisi
Publisher: John Wiley & Sons
Total Pages: 262
Release: 2021-08-31
Genre: Business & Economics
ISBN: 1119841909

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.

Reimagining Work

Reimagining Work
Author: Rob Biederman
Publisher: John Wiley & Sons
Total Pages: 135
Release: 2017-09-19
Genre: Business & Economics
ISBN: 1119389658

Thrive in the new economy by leading ahead of the next evolution Reimagining Work is the business leader's guide to surviving—and thriving—in the new on-demand economy. As the business and workplace environments evolve, traditional management strategies are becoming obsolete; the skilled workforce demands flexibility and more control over their work—things that the major corporations repeatedly fail to offer. Is it any wonder that the best and brightest talent is increasingly moving toward smaller companies with alternative management structures? Companies like Uber, Lyft, Handy, and Task Rabbit? These businesses have seen major success by attracting the right people—by giving them what they want. As the shift continues, businesses will need to change the way they recruit, develop, and train talent. This book shows you how to restructure and reconfigure your current strategy toward one that will help your business not just survive, but grow stronger in this new environment by offering what top talent demands. Niche spaces like transportation and general labor may have catalyzed the movement toward on-demand, but their influence is spreading and traditional businesses must adapt or die. This book shows you how to turn the shift into an asset for your company by leading through change for the better. Reconsider your current talent sourcing strategies Update your team development and training programs Build a flexible workforce that thrives in the "on-demand" economy Develop your business to succeed amidst the changing business paradigm Growth is more than just expansion; it's also maturation, adaptation, and evolution. Our economy is on the cusp of a seismic shift, and smart businesses will implement change early before the obsolete start falling behind. Reimagining Work gives you actionable guidance for staying ahead of the curve.