Quality In Social Public Services
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Author | : Anne Connor |
Publisher | : Jessica Kingsley Publishers |
Total Pages | : 278 |
Release | : 1994-01-01 |
Genre | : Social Science |
ISBN | : 9781853020179 |
Performance review has become a major topic in social work. As an all-embracing term, it encompasses broad concepts such as 'quality' and 'accountability' and the specific techniques for measuring and managing performance. This volume is divided into four parts to survey the subject in different areas and to examine its implications from the perspectives of the voluntary sector, management, professional practice, the client, and those implementing performance review. The importance of supervision and the need for proper consultation with carers when making policy decisions are also discussed, as well as such areas as quality assurance schemes and the proper implementation of complaints procedures. Also included is an analysis of performance review and quality in General Practice. The final Part provides a general overview of performance and quality review and examines how effective the Citizen's Charter and other quality assurance schemes are and what they mean when put into practice.
Author | : Dexter Whitfield |
Publisher | : Pluto Press |
Total Pages | : 340 |
Release | : 2001-01-20 |
Genre | : Business & Economics |
ISBN | : 9780745308562 |
Explains the need for public ownership and the welfare state in the face of increasing globalization.
Author | : Victor Pestoff |
Publisher | : Routledge |
Total Pages | : 204 |
Release | : 2018-10-03 |
Genre | : Business & Economics |
ISBN | : 1351059661 |
This volume compiles a dozen essays, by one of the most prolific proponents of co-production as a solution for many of the challenges facing public services and democratic governance at the outset of the 21st Century. Co-production is considered a partnership between citizens and public service providers that is essential for meeting a growing number of social challenges, since neither the government nor citizens can solve them on their own. These challenges include, among other things, improving the efficiency and effectiveness of public services in times of financial strain; increasing the legitimacy of the public sector after decades of questioning its ability with the spread of New Public Management; promoting social integration and cultural pluralism in increasingly diverse societies when millions of refugees and immigrants are on the move; tackling the threat of burgeoning populism following the rise of anti-immigrant and anti-global parties in many countries in recent years; and finally, finding viable solutions for meeting the growing needs of aging populations in many parts of the world. This volume addresses issues related to the successful development and implementation of a policy shift toward greater citizen participation in the design and delivery of the services they depend on in their daily lives and greater citizen involvement in resolving these tenacious problems, facilitated by the active support of governments across the globe. Moreover, it explores participatory public service management that empowers the front-line staff providing public services. Together with users/citizens they can insure the democratic governance of public service provision.
Author | : Ka Lin |
Publisher | : Berghahn Books |
Total Pages | : 214 |
Release | : 2015-07-01 |
Genre | : Social Science |
ISBN | : 1782388982 |
Social quality thinking emerged from a critique of one-sided policies by breaking through the limitations previously set by purely economistic paradigms. By tracing its expansion and presenting different aspects of social quality theory, this volume provides an overview of a more nuanced approach, which assesses societal progress and introduces proposals that are relevant for policy making. Crucially, important components emerge with research by scholars from Asia, particularly China, eastern Europe, and other regions beyond western Europe, the theory’s place of origin. As this volume shows, this rich diversity of approaches and their cross-national comparisons reveal the increasingly important role of social quality theory for informing political debates on development and sustainability.
Author | : Jan Šiška |
Publisher | : Charles University in Prague, Karolinum Press |
Total Pages | : 346 |
Release | : 2021-08-01 |
Genre | : Social Science |
ISBN | : 8024649535 |
Social services for people with disabilities have undergone substantial changes over time, in particular in the past two decades. Whilst lack of affordable and appropriate housing is a barrier to community living for many people with disabilities, it is only one part of the jigsaw. This book traces some of these changes, in particular related to living situation and support available, in a range of different countries and considers the factors that have influenced these changes. This book considers other aspects of what is needed to bring about real change in the lives of all people with disabilities.
Author | : Robert Adams |
Publisher | : Bloomsbury Publishing |
Total Pages | : 276 |
Release | : 1998-11-11 |
Genre | : Social Science |
ISBN | : 1349137332 |
This book offers a practical approach to maximising quality in social work that is based on developing a working culture that empowers key stakeholders in the delivery of services, whether these are managers, practitioners, service users or carers. Aiming to transcend the constraints on professionalism imposed by managerialism and the contract culture, it provides a critical appraisal of the main approaches to quality assurance and analyses these in detail in relation to child care, community care, mental health and criminal justice.
Author | : National Academies of Sciences, Engineering, and Medicine |
Publisher | : National Academies Press |
Total Pages | : 583 |
Release | : 2017-04-27 |
Genre | : Medical |
ISBN | : 0309452961 |
In the United States, some populations suffer from far greater disparities in health than others. Those disparities are caused not only by fundamental differences in health status across segments of the population, but also because of inequities in factors that impact health status, so-called determinants of health. Only part of an individual's health status depends on his or her behavior and choice; community-wide problems like poverty, unemployment, poor education, inadequate housing, poor public transportation, interpersonal violence, and decaying neighborhoods also contribute to health inequities, as well as the historic and ongoing interplay of structures, policies, and norms that shape lives. When these factors are not optimal in a community, it does not mean they are intractable: such inequities can be mitigated by social policies that can shape health in powerful ways. Communities in Action: Pathways to Health Equity seeks to delineate the causes of and the solutions to health inequities in the United States. This report focuses on what communities can do to promote health equity, what actions are needed by the many and varied stakeholders that are part of communities or support them, as well as the root causes and structural barriers that need to be overcome.
Author | : Matthew Saunders |
Publisher | : World Health Organization |
Total Pages | : 92 |
Release | : 2017-09-27 |
Genre | : Law |
ISBN | : 9289052651 |
Evidence indicates that actions within four main themes (early child development fair employment and decent work social protection and the living environment) are likely to have the greatest impact on the social determinants of health and health inequities. A systematic search and analysis of recommendations and policy guidelines from intergovernmental organizations and international bodies identified practical policy options for action on social determinants within these four themes. Policy options focused on early childhood education and care; child poverty; investment strategies for an inclusive economy; active labour market programmes; working conditions; social cash transfers; affordable housing; and planning and regulatory mechanisms to improve air quality and mitigate climate change. Applying combinations of these policy options alongside effective governance for health equity should enable WHO European Region Member States to reduce health inequities and synergize efforts to achieve the United Nations Sustainable Development Goals.
Author | : Elke Loeffler |
Publisher | : Springer Nature |
Total Pages | : 455 |
Release | : 2020-10-03 |
Genre | : Political Science |
ISBN | : 3030555097 |
This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public management and policy. It considers co-production in a wide range of public services, with particular emphasis on health, social care and community safety, illustrated through international case studies in many of the chapters. This book draws on both quantitative and qualitative empirical research studies on co-production, and on the Governance International database of more than 70 international co-production case studies, most of which have been republished by the OECD. Academically rigorous and systematically evidence-based, the book incorporates many insights which have arisen from the extensive range of research projects and executive training programmes in co-production undertaken by the author. Written in a style which is easy and enjoyable to read, the book gives readers, both academics and practitioners, the opportunity to develop a creative understanding of the essence and implications of co-production.
Author | : Marc Holzer |
Publisher | : Cambridge Scholars Publishing |
Total Pages | : 331 |
Release | : 2019-11-15 |
Genre | : Political Science |
ISBN | : 1527543587 |
From the late 1970s until the present day, the New Public Management movement flourished in the United Kingdom, New Zealand, Australia and a number of other countries over the globe. Nowadays, governments across the world are more service-oriented than previously, and administrative system innovations are encouraging new ways of improving public services. Increasingly, more and more countries are witnessing administrative innovations to provide better, quicker, and more efficient and effective service to the public. To this end, this collection of essays highlights public service theory and practices. While some chapters concentrate on innovation in administrative systems, others pay attention to more theoretic and practical issues. A few examine municipal-level public service and innovation, whereas others focus on environment, community policing, public infrastructure, partnership governance, and e-service and e-participation, as well as citizen participation. The book represents an excellent, updated resource for scholars, students and practitioners in the broad field of public administration, public policy, public affairs and public management.