Quality, Behavior, and the Bottom Line

Quality, Behavior, and the Bottom Line
Author: Jerry Pounds
Publisher: Createspace Independent Publishing Platform
Total Pages: 0
Release: 2015-03-03
Genre:
ISBN: 9781508567431

This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative. The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.

Transforming the Bottom Line

Transforming the Bottom Line
Author: Tony Hope
Publisher: Harvard Business Press
Total Pages: 254
Release: 1996
Genre: Business & Economics
ISBN: 9780875847467

"Transforming the Bottom Line" shows how to achieve organizational transformation by cutting the workload not the work force, developing a horizontal team-based organization, aligning performance measures with strategy, and more. "This book is, in its quiet but authoritative way, revolutionary".

Why the Bottom Line Isn't!

Why the Bottom Line Isn't!
Author: Dave Ulrich
Publisher: John Wiley & Sons
Total Pages: 306
Release: 2003-05-26
Genre: Business & Economics
ISBN: 0471447226

Offers a broad view of leadership and shareholder value based on multiple business disciplines In Why the Bottom Line Isn't! authors Dave Ulrich and Norm Smallwood argue that sustainable shareholder value comes increasingly from assets not accounted for on an organization's balance sheet. These assets include a company's reputation, its ability to attract talent, and its ability to react quickly to new opportunities in the marketplace. Why the Bottom Line Isn't! harnesses research from a number of disciplines including human resources, finance, and leadership to establish a hierarchy of such intangibles. The authors extrapolate from these intangibles to establish leadership tools that will help create sustainable shareholder value. The book offers a broad, expansive perspective on leadership while eschewing convoluted theory for concrete practice. Dave Ulrich, Ph.D., ([email protected]) has been listed by BusinessWeek as the top "guru" in management education. He has co-authored 10 books and over 100 articles, serves on the Board of Directors of Herman Miller, and has consulted with over half of the Fortune 200 companies. He is currently on professional leave as Professor at the University of Michigan to serve as Mission President for the Church of Jesus Christ of Latter-day Saints in Montreal. Norm Smallwood ([email protected]) is co-founder of Results-Based Leadership (www.rbl.net), which provides education and consulting services based on this book as well as the ideas in Results-Based Leadership: How Leaders Build the Business and Improve the Bottom Line, which he co-authored with Ulrich. He has led leadership development, business strategy, organization capability, change management, and HR projects for a wide variety of clients spanning multiple industries.

Unleash Quality

Unleash Quality
Author: Arron S. Angle
Publisher: Quality Press
Total Pages: 119
Release: 2019-03-11
Genre: Business & Economics
ISBN: 0873899830

Quality has been around for years—why would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviors—behaviors that apply to every department within a company. In other words, a company’s culture. For years, these behaviors have been restrained. Quality has been focused in segments of a company’s population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of quality—by not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, you’ll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organization’s bottom line. You’ll start by learning the aspects of a behavior-based quality culture and how to unleash an organization’s potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. You’ll then move into how to implement a behavior-based quality culture at your organization. This will include: -Recommendations on strategy development.-Considerations for organizational structure.-How to build metrics by department that drive change.-How to maintain a behavior-based culture of quality.Who should read this book? There is truly something in here for everyone. -Executives: This book provides foundational knowledge and a how-to approach to unleash quality to achieve bottom-line results.-Quality professionals: Use this book as instructional material for staff and managers about the power of quality.-Managers: Apply the knowledge from this book to set the pace for a behavior-based quality culture at your organization.

Safety and the bottom line

Safety and the bottom line
Author: Frank E. Bird
Publisher:
Total Pages: 336
Release: 1996-12-01
Genre: Business & Economics
ISBN: 9780965651615

There is good evidence that a close relationship exists between management effectiveness & safety performance. A Canadian company says "safety & efficient operation are one & the same thing." Safety is (a) an excellent vehicle for accomplishing nearly everything we have to accomplish; (b) even more it is a brutally sharp measuring tool for telling us the results we are - or are not - getting. In the late 1980s, Paul O'Neill former CEO of ALCOA, proclaimed that safety would be FIRST in all actions. Combined profits for 1988 & 1989 were more than double the total of the 8 previous years. Mr. O'Neill's article, "A New Way To Wake Up A Giant," appeared in Fortune magazine October 22, 1990. Frank E. Bird, Jr. & Ray J. Davies, internationally known safety leaders, describe in detail; the reasons these positive benefits accompany the application of a good safety program in a just released, 325 page book, SAFETY & THE BOTTOM LINE. "Safety Develops a Quality Prone Environment," is typical of chapters describing Bottom Line benefits from the good, human relationship, value of safety, that was recognized as early as 2200BC in the Hammurabi Code. For further details, please call or write the publisher: FEBCO, P.O. Box 345, Loganville, GA 30249. Phone: 770-466-5113, FAX: 770-466-7716.

Building the Case for Health Literacy

Building the Case for Health Literacy
Author: National Academies of Sciences, Engineering, and Medicine
Publisher: National Academies Press
Total Pages: 171
Release: 2018-08-26
Genre: Medical
ISBN: 0309474299

The field of health literacy has evolved from one focused on individuals to one that recognizes that health literacy is multidimensional. While communicating in a health literate manner is important for everyone, it is particularly important when communicating with those with limited health literacy who also experience more serious medication errors, higher rates of hospitalization and use of the emergency room, poor health outcomes, and increased mortality. Over the past decade, research has shown that health literacy interventions can significantly impact various areas including health care costs, outcomes, and health disparities. To understand the extent to which health literacy has been shown to be effective at contributing to the Quadruple Aim of improving the health of communities, providing better care, providing affordable care, and improving the experience of the health care team, the National Academies of Sciences, Engineering, and Medicine convened a public workshop on building the case for health literacy. This publication summarizes the presentations and discussions from the workshop, and highlights important lessons about the role of health literacy in meeting the Quadruple Aim, case studies of organizations that have adopted health literacy, and discussions among the different stakeholders involved in making the case for health literacy.

Maximizing the Triple Bottom Line Through Spiritual Leadership

Maximizing the Triple Bottom Line Through Spiritual Leadership
Author: Louis W. Fry
Publisher: Stanford University Press
Total Pages: 350
Release: 2013-01-09
Genre: Business & Economics
ISBN: 0804784299

Maximizing the Triple Bottom Line through Spiritual Leadership draws on the emerging fields of workplace spirituality and spiritual leadership to teach leaders and their constituencies how to develop business models that address issues of ethical leadership, employee well-being, sustainability, and social responsibility without sacrificing profitability, growth, and other metrics of performance excellence. While this text identifies and discusses the characteristics necessary to be a leader, its major focus is on leadership—engaging stakeholders and enabling groups of people to work together in the most meaningful ways. The authors offer real-world examples of for-profit and non-profit organizations that have spiritual leaders and which have implemented organizational spiritual leadership. These cases are based on over ten years of research, supported by the International Institute of Spiritual Leadership, that demonstrates the value of the Spiritual Leadership Balanced Scorecard Business Model presented in the book. "Pracademic" in its orientation, the book presents a general process and tools for implementing the model.

Bottom Line Selling

Bottom Line Selling
Author: Jack Malcolm
Publisher: Createspace Independent Publishing Platform
Total Pages: 228
Release: 2016-06-02
Genre:
ISBN: 9781533590589

Your customers and prospects are too busy to bother with any salesperson who promises to "add value" without an in-depth understanding of their business. The only way to add measurable value to your customers-the kind that gets the attention of high-level decision makers-is to understand how their business generates cash, bring solid ideas for improving their cash flow engine, and speak the language that resonates with them. Bottom-Line Selling shows you how to stand out by becoming a cash flow engineer. "I read a lot of business books, more than 100 a year, and I can say without question that Bottom-Line Selling is absolutely one of my all time favorites. If you want to clearly understand how to use business acumen, competitive intelligence and your customer's financials to position yourself as a trusted advisor and close major deals, this is a MUST read book."-John Spence - one of America's top 100 business thought leaders "I receive several calls each day from salespeople attempting to get on my calendar to pitch their product or service. I never cease to be amazed at how low the quality is of the calls and emails that I get and how little the people know about my business. If they read this book, they may have a chance to get my attention."-Bill Davidson, Senior Vice President, Global Marketing and Investor Relations, Qualcomm "When dealing with today's crazy-busy customers, it's imperative to be fully prepared to discuss how you can create meaningful business improvement for them. That's why I like Bottom-Line Selling. It shows you how to make sense of your customer's numbers, find untapped opportunities and immediately position yourself as an invaluable resource."-Jill Konrath, author of SNAP Selling and Selling to Big Companies "The ability to connect with our customers, intelligently discussing the business issues is critical to sales success. Jack Malcolm's Bottom-Line Selling is the best resource I've seen to help sales people have meaningful conversations on business and financial issues. It's a must read for all sales professionals and should be a desktop reference for anyone who deals with customers."-Dave Brock, President and CEO, Partners In EXCELLENCE "Rarely in sales do you find a methodology that goes past just getting the deal and actually gives you a model to demonstrate significant top and bottom line impact for your customers. In today's world where multi-level sales relationships are even more critical than ever, Bottom-Line Selling is a fantastic working guide to anyone who wants to be a world class consultative seller."-Alexander Turnbull, Director, Fonterra.

The Healthy Workplace

The Healthy Workplace
Author: Leigh Stringer
Publisher: AMACOM
Total Pages: 274
Release: 2016-07-01
Genre: Health & Fitness
ISBN: 0814437443

Learn how to improve the well-being of your employees that will ultimately boost your company’s bottom line. Studies show that unhealthy work habits, like staring at computer screens and rushing through fast-food lunches, are taking a toll in the form of increased absenteeism, lost productivity, and higher insurance costs. But should companies intervene with these individual problems? And if so, how? The Healthy Workplace says yes! Companies that learn how to incorporate healthy habits and practices into the workday for their employees will see such an impressive ROI that they’ll kick themselves for not starting these practices sooner. Packed with real-life examples and the latest research, this all-important resource reveals how to: Create a healthier, more energizing environment Reduce stress to enhance concentration Inspire movement at work Support better sleep Heighten productivity without adding hours to the workday Filled with tips for immediate improvement and guidelines for building a long-term plan, The Healthy Workplace proves that a company cannot afford to miss out on the ROI of investing in their employees’ well-being.

The Cost of Bad Behavior

The Cost of Bad Behavior
Author: Christine Pearson
Publisher: Penguin
Total Pages: 235
Release: 2009-07-09
Genre: Business & Economics
ISBN: 1101082240

Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.