Trust and Confidence in Government and Public Services

Trust and Confidence in Government and Public Services
Author: Sue Llewellyn
Publisher: Routledge
Total Pages: 276
Release: 2013-10-28
Genre: Business & Economics
ISBN: 1135929726

Trust and confidence are topical issues. Pundits claim that citizens trust governments and public services increasingly less - identifying a powerful new erosion of confidence that, in the US, goes back at least to Watergate in the 1970s. Recently, media exposure in the UK about MP expenses has been extensive, and a court case ruled in favor of publishing expense claims and against exempting MPs from the scrutiny which all citizens are subject to under ‘freedom of information.’ As a result, revelations about everything from property speculation to bespoke duck pond houses have fueled public outcry, and survey evidence shows that citizens increasingly distrust the government with public resources. This book gathers together arguments and evidence to answers questions such as: What is trust? Can trust be boosted through regulation? What role does leadership play in rebuilding trust? How does trust and confidence affect public services? The chapters in this collection explore these questions across several countries and different sectors of public service provision: health, education, social services, the police, and the third sector. The contributions offer empirical evidence about how the issues of trust and confidence differ across countries and sectors, and develop ideas about how trust and confidence in government and public services may adjust in the information age.

Preserving the Public Trust

Preserving the Public Trust
Author: Michael S. Josephson
Publisher: Unlimited Publishing LLC
Total Pages: 148
Release: 2005
Genre: Business & Economics
ISBN: 1588321347

The Josephson Institute of Ethics has developed five core principles that are keys to success in all spheres of public service. This volume examines each in turn: public interest, independent objective judgment, public accountability, democratic leadership, and responsibility and fitness for office.

Public Trust In Singapore

Public Trust In Singapore
Author: David Chan
Publisher: World Scientific
Total Pages: 181
Release: 2018-12-12
Genre: Social Science
ISBN: 9813279656

It is clear that public trust plays a critical role in developing a vibrant economy and a strong society. A reasonably high level of public trust will enable the public, the Government, and the various organisations and groups in the different sectors in Singapore to work together to build a cohesive and adaptive community. This means a community characterised by constructive relationships embedded in positive economic, human, social, political and psychological capital.Public trust is important because it affects how people think, feel and behave. Trust takes time to build, is easy to lose, and once lost is difficult to restore. Trust is multi-dimensional, having to do with distinct aspects relating to competence, integrity and benevolence. Trust is also dynamic — it changes over time and the direction of change is not pre-determined.Given how critical and complex the concept of trust is, we need to have a valid and honest understanding of trust, if we want to shed light on how and why public trust changes, and how we can repair public trust violation and develop public trust in Singapore.The book is organised into four parts. Part 1 provides an overview of issues involved in thinking about public trust. Part 2 examines public trust in the context of upholding public accountability and discusses specific issues of public transport in Singapore. Part 3 analyses the relationships linking trust to social media analytics as well as healthcare. Part 4 addresses specific questions on public trust in Singapore in terms of social harmony, race and religion, education, civil society, social inequalities, dealing with differences and disagreements, political leadership, and relationships between people and government.This book will provide the reader new perspectives and possibilities related to questions that have become more salient in recent years as Singapore society underwent significant changes that likely impact on the nature and level of public trust.

Trust in Government

Trust in Government
Author: Organisation for Economic Co-operation and Development
Publisher: Org. for Economic Cooperation & Development
Total Pages: 340
Release: 2000
Genre: Political Science
ISBN:

At a time when there is a growing consensus among governments on what should constitute the essential elements of an effective and comprehensive ethics strategy, this OECD report constitutes a unique source of comparative information on ethics management measures in OECD countries.

Government at a Glance 2021

Government at a Glance 2021
Author: OECD
Publisher: OECD Publishing
Total Pages: 281
Release: 2021-07-09
Genre:
ISBN: 9264921419

The 2021 edition includes input indicators on public finance and employment; process indicators include data on institutions, budgeting practices, human resources management, regulatory governance, public procurement, governance of infrastructure, public sector integrity, open government and digital government. Outcome indicators cover core government results (e.g. trust, political efficacy, inequality reduction) and indicators on access, responsiveness, quality and satisfaction for the education, health and justice sectors.

Public Trust in Business

Public Trust in Business
Author: Jared D. Harris
Publisher: Cambridge University Press
Total Pages: 0
Release: 2014-07-03
Genre: Business & Economics
ISBN: 9781107650206

Public trust in business is one of the most important but least understood issues for business leaders, public officials, employees, NGOs and other key stakeholders. This book provides much-needed thinking on the topic. Drawing on the expertise of an international array of experts from academic disciplines including business, sociology, political science and philosophy, it explores long-term strategies for building and maintaining public trust in business. The authors look to new ways of moving forward, by carefully blending the latest academic research with conclusions for future research and practice. They address core drivers of public trust, how to manage it effectively, the consequences of low public trust, and how best to address trust challenges and repair trust when it has been lost. This is a must-read for business practitioners, policy makers and students taking courses in corporate social responsibility or business ethics.

Building Public Trust

Building Public Trust
Author: Samuel A. DiPiazza, Jr.
Publisher: John Wiley & Sons
Total Pages: 210
Release: 2002-09-18
Genre: Business & Economics
ISBN: 0471432539

Business reporting in a post-apocalypse global marketplace Clearly, now is the time for creating an effective business-reporting model appropriate for the markets of the twenty-first century. Rather than start from scratch after the Enron-Andersen fiasco, two leading consultants from PricewaterhouseCoopers present a plan that supplements the current model, one in which executives, accountants, analysts, investors, regulators, and other stakeholders can truly embrace the spirit of transparency. The Future of Corporate Reporting highlights the best practices for global financial reporting, explaining the concept of "performance auditing," which focuses on the real performance of the business as opposed to technical adherence to GAAS. Eccles and Masterson also discuss the pros and cons of GAAP v. IAS, present new approaches to reforming financial reporting, and outline a twenty-first-century model of accounting that will improve markets and benefit shareholders.

Managing for Accountability

Managing for Accountability
Author: Kevin P. Kearns
Publisher: Jossey-Bass
Total Pages: 296
Release: 1996-03-15
Genre: Business & Economics
ISBN:

This book helps identify the strategic issues related to accountability and outlines the effective tools and methods for implementing desirable standards of responsibility and accountability. Managing for Accountability shows how to take a proactive approach to accountability and offers a range of practical, proven strategic management approaches, advice on implementing strategic tools, illustrative examples, and useful checklists and diagnostic tools.