Provides step-by-step guidance for handling virtually any bus. task. Topics include: e-mail, word processing, accounting and finance, foreign travel, bus. etiquette, office procedures, grammar and word choice, bus. correspondence, computers, desktop publishing, conferences and meetings, and real estate. Includes step-by-step guidance for handling any secretarial task, from setting up a filing system and writing effective business correspondence to planning meetings and managing time more effectively. Each chapter is organized alphabetically and thoroughly cross-referenced, providing definitions of key terms and illustrating the correct form, technique, or procedure to follow.