Post Office Closure Programme
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| Author | : Great Britain: Parliament: House of Commons: Business, Enterprise and Regulatory Reform Committee |
| Publisher | : The Stationery Office |
| Total Pages | : 150 |
| Release | : 2008 |
| Genre | : Social Science |
| ISBN | : 9780215520760 |
This report examines how the Post Office closure programme is being implemented and areas where it could be improved. The Network Change Programme began in July 2007 and the final consultation is scheduled to end in October 2008. This challenging timetable has meant that consultation has been curtailed, and the whole process has been rushed. The Committee does not accept that a reduction to 7,500 offices is acceptable, and a minimum of 11,500 fixed outlets is recommended. Post Office Ltd should be clearer in its approach to public consultation about closures. The Committee is also concerned that access criteria - proximity of population to offices, local transport and geographical constraints - have not been fully taken into account, nor the principle of services being fully accessible to all. The process has been improving with more experience, but there is still room for further improvement and clarity.
| Author | : Great Britain: Parliament: House of Commons: Business, Innovation and Skills Committee |
| Publisher | : The Stationery Office |
| Total Pages | : 108 |
| Release | : 2012-07-17 |
| Genre | : Business & Economics |
| ISBN | : 9780215046932 |
In this report the Business, Innovation and Skills Committee outlines its concerns with regards to the Government's proposals for change to the ownership and administration of the Post Office network. The new role of post offices as front offices for Government services will be vital to their ongoing financial viability. The Government must set out the services that are to be delivered through this method whilst Post Office Ltd must demonstrate a clear marketing strategy to ensure post offices are promoted as the preferred outlet for such services. The new method of remuneration for 'Local' post offices may not be viable for subpostmasters, increasing the likelihood that large supermarkets will take over the Post Office mantle. There is little detail on the programme for change with regards to mutualisation and particularly on how any such mutualisation would be affected should the majority of 'Locals' be owned by a small number of major companies. The Committee recommends that the Government outline how such a situation would affect the ability of the Post Office to become a mutual organisation. On the question of a Post Office subsidy, the Committee supports the long-term objective for post offices to become financially self-sufficient. Indirect financial support, largely in the form of the Front Office Government services will be key to achieving this ambition, but some smaller offices may never achieve financial independence and they should be supported as they often deliver some of the most vital services to rural or deprived areas.
| Author | : Great Britain: Parliament: House of Commons: Business and Enterprise Committee |
| Publisher | : The Stationery Office |
| Total Pages | : 48 |
| Release | : 2008 |
| Genre | : Social Science |
| ISBN | : 9780215523228 |
This is the Committee's third report on the Post Office: the first (3rd report session 2007-08, HC 292-I, ISBN 9780215513663) looked at the progress of the programme in which the post office network will be reduced to some 11,500 branches; the second (6th report, HC 577, ISBN 9780215520739) commented on the responses to the first Report, and raised particular concerns about the financial transparency of Post Office Ltd and Royal Mail Group, its parent company, about the adequacy of funding for outreach services, and about the relationship between Post Office Ltd and mail services. The Committee made the unusual decision to take oral evidence from Post Office Ltd and Postwatch between publishing its sixth report and receiving the Government response. This evidence has confirmed two of the Committee's concerns: the costs to Post Office Ltd of delivering Royal Mail Group services; and the financial support to sub-postmasters for providing outreach services. Royal Mail Group and Post Office Ltd should provide clear information on: what services Royal Mail Group expects Post Office Ltd to deliver for it; how Royal Mail Group determines the price it pays for these services; and how much it actually currently costs Post Office Ltd to deliver them. The Committee remains concerned that the funding provided for outreach services may be inadequate, and recommend that the National Audit Office investigate the financial arrangements for outreach services.
| Author | : Great Britain: Parliament: House of Commons: Business and Enterprise Committee |
| Publisher | : The Stationery Office |
| Total Pages | : 92 |
| Release | : 2009-07-07 |
| Genre | : Business & Economics |
| ISBN | : 9780215532725 |
The post office network has been reduced to 12,000 post offices and outreach services, though the Government has set access criteria for the network to ensure that it covers the whole country. This report examines what services could be provided by the network to ensure its future viability and what people want from their post office network. There is no shortage of demand for more services. The network can and should provide: mail services; financial services (especially enhanced banking services); local authority services; central government services; and broader community services. Many of the problems facing the network are a consequence of the Government moving services online, and so reducing Post Office Ltd's income. The Committee believes the Government has seriously underestimated the potential of the network to serve as a link between government and its citizens. The Digital Britain report (Cm. 7650, ISBN 9780101765022) sees the internet as the primary means of access to public services. The Committee support e-delivery of public services but however much the Government may want to encourage digital inclusion, it also needs to prevent social exclusion. 40 per cent of households do not have internet access. Although some departments are seizing the opportunity a truly national network offers to allow easy access to their services, many government departments are woefully unimaginative about the needs of their customers, and show too little respect for members of the public's right to choose how to deal with the Government.
| Author | : Great Britain: Parliament: House of Commons: Scottish Affairs Committee |
| Publisher | : The Stationery Office |
| Total Pages | : 160 |
| Release | : 2011-01-09 |
| Genre | : Business & Economics |
| ISBN | : 9780215555830 |
The Committee's report considers two key issues: the maintenance of a universal service and the continuation of a sustainable Post Office network across Scotland. The report welcomes assurances that Scotland would not be made exempt from the universal service obligation. Further clarification is needed on Ofcom's power to designate more than one universal service provider. Ofcom should be required to consult with consumers, small businesses and vulnerable users in remote, rural and island communities in Scotland before it recommends any changes to the existing USO. There are considerable advantages to a long, stable and robust relationship between Royal Mail Group and Post Office Ltd and the Committee recommends that a ten year Inter Business Agreement should be reached prior to any sale of Royal Mail. On the Post Office network, the Bill makes no provision for the number of Post Offices and does not set out criteria for access to the network, a matter of concern because the current criteria could be met by 7,500 branches rather than the existing 11,500 branches. This could lead to many closures in Scotland. The Committee recommends that the Government gives assurances to preserving the existing network of branches. Elements of Outreach Post Offices, which replaced 102 Post Office branches in rural and remote parts of Scotland, are not sufficiently robust or reliable to provide an adequate service, according to the Committee, and it fears the new Post Office Local risks downgrading the service further. Improvements should be delivered as a matter of urgency.
| Author | : Great Britain: Parliament: House of Commons: Business and Enterprise Committee |
| Publisher | : The Stationery Office |
| Total Pages | : 16 |
| Release | : 2008 |
| Genre | : Social Science |
| ISBN | : 9780215524904 |
The 12th report from the Business and Enterprise Committee (HCP 1052, session 2007-08) examines the Post Office Card Account (POCA) and successor arrangements. Benefit and state pensions from May 1999 were delivered by the direct payments system, with the aim that between April and March 2005 the majority of benefits and state pensions would migrate to a bank-based system, so replacing order books and girocheques. Part of this change involved the introduction of the Post Office Card Account. This account was for customers to obtain benefits who could not, or would not use a bank account (in HCP 1717, session 2005-06 (ISBN 9780215031426), the Treasury Committee's report, stated some 4.3 million people were using POCA to receive benefits, 2.3 million being pensioners). POCA therefore caters for people who do not want, or cannot use a conventional bank account, and that they are disproportionately likely to be poor or elderly and live in rural or deprived urban areas. The first contract for the Post Office Card Account expires in 2010. In May, 2007, the Government issued a tender in the Official Journal of the European Community (C2007, 5634 final). For the Committee, awarding the contract to an organisation other than the Post Office Limited will have grave effects on the Post Office network, and indirectly the taxpayer, who may need to pay an increased subsidy to maintain a national network of post offices, while supporting the commercial providers of the DWP card account. The contract has been advertised on the basis of the most economically advantageous tender, which does allow the Government to take a wide range of criteria into consideration. The Committee states, that the Government must ensure that easy and reliable access to cash and benefits remains possible for those who use POCA. Delays in the successor to POCA are destabilising Post Office Ltd, and leaving communities in rural and deprived urban areas uncertain about the future of their local post office. The Post Office network provides services of general economic importance and plays a vital social role. With the current contract expiring in April 2010, existing POCA customers will need to be transferred to a successor account.
| Author | : Great Britain. Parliament. House of Commons. Business and Enterprise Committee |
| Publisher | : The Stationery Office |
| Total Pages | : 72 |
| Release | : 2009 |
| Genre | : Political Science |
| ISBN | : 9780215529497 |
Postal Services Bill : Fifth report of session 2008-09, Vol. 2: Oral and written Evidence
| Author | : United States. Congress. House. Committee on Post Office and Civil Service. Subcommittee on Postal Facilities, Mail, and Labor Management |
| Publisher | : |
| Total Pages | : 128 |
| Release | : 1976 |
| Genre | : Labor costs |
| ISBN | : |
| Author | : Great Britain: National Audit Office |
| Publisher | : The Stationery Office |
| Total Pages | : 44 |
| Release | : 2009-06-05 |
| Genre | : Business & Economics |
| ISBN | : 9780102955026 |
The Post Office Network Change Programme has largely met its targets and complied with the undertakings given by the Department for Business, Enterprise and Regulatory Reform. By March 2009, 2,383 post offices had been closed, 98 per cent of the final total of 2,435 now planned. The Programme has overseen a planned reduction in the total number of post office outlets to fewer than 12,000. At the same time, the Programme has put in place protections for consumers which set out maximum distances that people should have to travel to their nearest Post Office. The programme is forecast to be under-budget - at March 2009, the projected final costs for the programme were £161 million, down from the original estimate of £176 million. After completion of the programme, Post Office Ltd plans to deliver savings of £45 million a year. The ongoing benefits of the programme will exceed the one-off costs of the programme, notably the cost of compensating sub postmasters, from 2011-12 onwards. The programme of putting new Outreach services, such as mobile post offices, missed the target date for completion of late 2008, with 433 of the 500 planned services open by March 2009. Planned refurbishments to nearly 700 existing post offices have been completed in only 447. The post office network is being supported by a subsidy from the taxpayer of £150 million a year, reflecting the role Post Offices play in the local community. The Department evaluated the social and economic value of supporting the reduced network, but does not plan continued monitoring of the social or economic benefits.
| Author | : Great Britain: Parliament: House of Commons: Trade and Industry Committee |
| Publisher | : The Stationery Office |
| Total Pages | : 58 |
| Release | : 2007-04-12 |
| Genre | : Business & Economics |
| ISBN | : 9780215033611 |
The Government believes that the current network of Post Offices is unsustainable and has outlined plans for restructuring, which involve closures, relocations and new delivery mechanisms. This report examines this strategy, the distance based criteria that would guide closures, the consultation on the plans at a local level, the future viability of the network, the services the post offices could provide to ensure their viability and the nature of the successor to the Post Office Card Account.
