Customer Is King: How to Exceed Their Expectations

Customer Is King: How to Exceed Their Expectations
Author: Robert Craven
Publisher: Random House
Total Pages: 242
Release: 2012-02-29
Genre: Business & Economics
ISBN: 1448132096

Updated eBook edition What happens to your customers when you do business with them? Customer is King helps you to approach the problem from the point of view of the clients and work towards the level of customer satisfaction that makes them come back to you again and again. Practical and packed full of easy-to-understand advice, you'll find: * checklists and worksheets * case studies of real businesses * frequently asked questions

Lead With Your Customer, 2nd Edition

Lead With Your Customer, 2nd Edition
Author: Mark David Jones
Publisher: Association for Talent Development
Total Pages: 273
Release: 2019-02-01
Genre: Business & Economics
ISBN: 1947308858

Your one-stop shop for world-class results The most admired organizations in the world have the same basic resources that you have—offices, computers, pencils, pens, phones, Internet, people. The primary difference is the way they use those resources. How do successful organizations consistently succeed? We witness their extraordinary results, but the secrets often remain hidden. In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them. To understand their customer-first approach, they offer the World Class Excellence Model—the result of decades of success as leaders at the Walt Disney Company and years of experience and research working with over two dozen Fortune 500 companies. The authors explain how “world class” status can be attained by many organizations, and isn’t the domain of only the most expensive, luxurious, or popular brands. Jones and Kober guide you by detailing benchmark practices and illustrating how they are followed by all best-in-class organizations by viewing each person inside and around the organization as your “customer”—internally, as you engage your employees and build your organization’s culture, and externally, as you engage your customers and build your brand. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.

The Freedom Paradox

The Freedom Paradox
Author: Bobby Albert
Publisher: Morgan James Publishing
Total Pages: 135
Release: 2020-01-07
Genre: Political Science
ISBN: 164279645X

Cutting through the haze of hatred and polarizing politics of our time, The Freedom Paradox offers an unexpected solution to re-unite America. It was the best of times, and it now seems like the worst of times. The chaos, discord and hostility gripping America today are evident to all. The root cause of these woes, however, is not so obvious. Using his keen sense of cultural awareness, Bobby Albert answers the questions that are on our hearts and minds, “What happened to the America of our youth?” and “How can we re-claim it?”. Many are fighting for and celebrating their freedoms, but few realize that unrestrained freedom today results in chaos and constraints tomorrow. Within The Freedom Paradox, readers discover: The “Life and Liberty Equation” and why it’s out of balance The competing approaches of principle and expediency The contrasts and consequences associated with scarcity and abundance mindsets The impact of what they say and how they say it The root cause of the problems of their great nation and how they can help

That's Customer Focus!

That's Customer Focus!
Author: F. Ray Miller
Publisher: That's Customer Focus!
Total Pages: 201
Release: 2008
Genre: Business & Economics
ISBN: 1419686038

Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best do this. They know that the only long-term strategy that effectively creates customer loyalty, long-term profitability and which strengthens both internal service performance and productivity is a Customer-Focused strategy.This outstanding book explains what it takes to become truly Customer-Focused. It provides detailed, step-by-step instructions on what you need to do to create customer focus throughout your entire organization. We describe in detail, 12 proven 'best practices' strategies which you can learn from and use to create your own customer focus strategy and implementation plan. This book contains over 200 pages of detailed explanations, real world examples, stories and case studies as well as exercises and worksheets which have been designed to help you achieve greater customer focus in your organization, company, department or team.

EMS Supervisor

EMS Supervisor
Author: Orlando Dominguez
Publisher: Jones & Bartlett Learning
Total Pages: 322
Release: 2015-04-27
Genre: Medical
ISBN: 1284101290

EMS Supervisor provides entry-level, mid-level, senior, and prospective EMS supervisors with a managerial leadership reference guide offering a roadmap to dealing with common challenges faced by those in leadership roles.

No Fear Management

No Fear Management
Author: Harry Chambers
Publisher: CRC Press
Total Pages: 282
Release: 1997-12-29
Genre: Business & Economics
ISBN: 9781574441192

No Fear Management tackles the problem of what the authors dub "Third Reich Management." You'll learn the signs of abusive management styles and how they can not only destroy the morale of a company, but how they can decrease its profits as well. Best of all, you'll learn how to drive dysfunctional management out of your company and enjoy the results of a positive work environment. No Fear Management is written for today's professionals to clearly identify what is needed to succeed in today's workplace. This book serves as a guide for the development of the people skills needed to ensure that a business is successful in the changing work environment of the future. Management styles that are dictatorial, insensitive, uncaring, and abusive cannot bring success to organizations in the interdependent global economy of the 21st century. The rules have changed in the new American workplace. This book shows you how to play today's game by today's rules.

The Four Tendencies

The Four Tendencies
Author: Gretchen Rubin
Publisher: Harmony
Total Pages: 274
Release: 2017-09-12
Genre: Psychology
ISBN: 1524760927

NEW YORK TIMES BESTSELLER • Are you an Upholder, a Questioner, an Obliger, or a Rebel? From the author of Better Than Before and The Happiness Project comes a groundbreaking analysis of personality type that “will immediately improve every area of your life” (Melissa Urban, co-founder of the Whole30). During her multibook investigation into human nature, Gretchen Rubin realized that by asking the seemingly dry question “How do I respond to expectations?” we gain explosive self-knowledge. She discovered that based on their answer, people fit into Four Tendencies: • Upholders meet outer and inner expectations readily. “Discipline is my freedom.” • Questioners meet inner expectations, but meet outer expectations only if they make sense. “If you convince me why, I’ll comply.” • Obligers (the largest Tendency) meet outer expectations, but struggle to meet inner expectations—therefore, they need outer accountability to meet inner expectations. “You can count on me, and I’m counting on you to count on me.” • Rebels (the smallest group) resist all expectations, outer and inner alike. They do what they choose to do, when they choose to do it, and typically they don’t tell themselves what to do. “You can’t make me, and neither can I.” Our Tendency shapes every aspect of our behavior, so using this framework allows us to make better decisions, meet deadlines, suffer less stress, and engage more effectively. It’s far easier to succeed when you know what works for you. With sharp insight, compelling research, and hilarious examples, The Four Tendencies will help you get happier, healthier, more productive, and more creative.

Grab Your Seat! Insights Into Becoming a Human Capital Business Leader

Grab Your Seat! Insights Into Becoming a Human Capital Business Leader
Author: Samuel Ernesto Maputso
Publisher: Chiado Editorial
Total Pages: 144
Release: 2021-02-01
Genre: Business & Economics
ISBN: 9895291213

Your destiny is in your hands! Whether you’ll die a modest Human Capital resident expert, or you’ll become a respected Global Superstar, it only depends on you. Being excellent in your functional role, beating all your KPIs, is no longer good enough. You are required to clear and consistently add value to the rest of the organisation, to the bottom line. This book offers insights that will help you move from the peripheral role of Strategic HR Business Partner into a more central one of driving business results, from enabling the business to operate swiftly to focusing primarily on driving overall organisation performance and productivity. To the business leaders out there, this book is about how to take your contribution for the performance of your organisation to the next level.

Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry

Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry
Author: Salih Kusluvan
Publisher: Nova Publishers
Total Pages: 876
Release: 2003
Genre: Business & Economics
ISBN: 9781590336304

The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.