Passport Delays of Summer 1999

Passport Delays of Summer 1999
Author: Great Britain. Parliament. House of Commons. Committee of Public Accounts
Publisher:
Total Pages: 44
Release: 2000
Genre: Passports
ISBN: 9780102411003

During the summer of 1999, many members of the public encountered great difficulty in obtaining passports from the United Kingdom Passport Agency, with delays of from 25 - 50 days, compared to the Agency's target of 10 working days. The Committee considered the events leading up to the crisis and the action being taken to prevent a recurrence. This case offers salutary lessons for all organisations providing services direct to the public.

Identity and Passport Service

Identity and Passport Service
Author: Great Britain: Parliament: House of Commons: Committee of Public Accounts
Publisher: The Stationery Office
Total Pages: 52
Release: 2007-10-10
Genre: Computers
ISBN: 9780215036292

This report examines how lessons learnt from the introduction of ePassports will be incorporated into future projects; the cost of authenticating applicants' identities; passport fee trends; the measures being taken by the Identity and Passport Service (IPS) to hold down passport fees; and working with others to reduce costs and improve border security. An ePassport contains an electronic chip storing biographical data and a digital facial image of the passport holder. From 2009 new second generation ePassports will incorporate the fingerprints of the passport holder. Passport fees have risen ahead of inflation since September 2003 to fund ePassport technology and other projects intended to improve the security of the UK passport. From 2009 all passport applicants will have to attend in person to provide fingerprints for inclusion in second generation ePassports. The set-up cost of data collection, validation and storage necessary to introduce these changes will be substantial. During 2007 IPS has been introducing personal interviews at its 69 new interviewing offices for first time adult passport applicants. At least one of the 69 offices is intended to be within an hour's travel by public or private transport for 95% of the UK population (except in remote locations). But elderly and disabled people may still face difficulties in making the journey. With the introduction of second generation ePassports, all applicants will need to attend a local office to give their fingerprints. The long term durability of the chip embedded in the ePassport book is unproven.

Risk and Crisis Management in the Public Sector

Risk and Crisis Management in the Public Sector
Author: Lynn T. Drennan
Publisher: Routledge
Total Pages: 274
Release: 2007
Genre: Business & Economics
ISBN: 0415378141

A particular feature of modern, post-industrial societies is their growing awareness of risk amd crisis management. Links theory and practice with the specific aim of equipping public managers and those studying public management with the knowledge to manage risk. A McConnell, University Sydney, Australia.

The Challenge for Parliament

The Challenge for Parliament
Author: Hansard Society Commission on Parliamentary Scrutiny
Publisher: Vacher Dod Publishing Limited
Total Pages: 222
Release: 2001
Genre: Political Science
ISBN:

Parlamentarisk undersøgelse af hvordan det engelske parlament udfører sin opgave som kontrolinstans af regeringen

Evaluation of Human Work, 3rd Edition

Evaluation of Human Work, 3rd Edition
Author: John R. Wilson
Publisher: CRC Press
Total Pages: 1048
Release: 2005-04-04
Genre: Technology & Engineering
ISBN: 9781420055948

Completely revised and updated, Evaluation of Human Work is a compendium of ergonomics methods and techniques that is both broad and deep. The editors have once again brought together a team of world-renowned experts and created a forum for them to introduce their most valued techniques and methods. Almost every chapter has been revised and several new chapters have been added. See what’s new in the Third Edition: Sociotechnical design of work systems Team design and evaluation Learning from failures through a joint cognitive systems perspective The Analysis of organizational processes Techniques in user-centered design Increased understanding of the nature of knowledge and knowledge management in contemporary systems Environment surveys Systems for near miss reporting and analysis The one thing that has remained unchanged from the first and second editions is that this text is produced NOT as a cookbook of ergonomics methods. The editor places ergonomics methodology in context, and each chapter carefully describes the background to method development in that area and the application of methods and tools. Exploring the topic of ergonomics/human factors from a ‘doing it’ perspective, the book serves as a guide to what ergonomics can offer industry, business, or human service professionals and a reference for practicing ergonomists.

Conundrum

Conundrum
Author: Richard Bacon
Publisher: Biteback Publishing
Total Pages: 244
Release: 2013-06-18
Genre: History
ISBN: 1849546169

Government failure is affecting everyone. The single mum worried sick by a tax credit demand from HMRC to 'repay' thousands of pounds she never received; the family whose holiday was ruined because the Passport Office couldn't issue passports in time; the school that couldn't open at the start of term because CRB checks were being carried out by an organisation in meltdown; the farmers led to bankruptcy and even suicide by a Kafkaesque system for administering farm payments; and rail operators facing an uncertain future because the Department for Transport inadvertently landed the whole rail franchising system in chaos. Why is government getting it so wrong? Richard Bacon and Christopher Hope delve into the astonishing world of cock-ups and catastrophes and ponder why those at the top continue to fall short.

Evaluation of Human Work

Evaluation of Human Work
Author: John R. Wilson
Publisher: CRC Press
Total Pages: 1018
Release: 2015-04-16
Genre: Technology & Engineering
ISBN: 1466559624

Written by experts with real-world experience in applying ergonomics methodology in a range of contexts, Evaluation of Human Work, Fourth Edition explores ergonomics and human factors from a "doing it" perspective. More than a cookbook of ergonomics methods, the book encourages students to think about which methods they should apply, when, and why.