"Saying health care is complex is a laughable remark; it is beyond complex, affecting every citizen and every institution or business. Regardless of the topic, the economics of health care, the payors, providers and their training systems, the myriad state and federal governmental agencies, lawyers, hospitals, pharma, insurers no one is immune from justified, well-deserved criticism. This complexity paradoxically, and somewhat disturbingly, inoculates each of the above noted participants from sole responsibility of having created the complex morass that is rightly maligned by just about anyone who knows anything about health care, and everyone who has had the need to access the industry as a clientthat is, a patient." Michael S. Woods, M.D., M.M.M. in Civil Leadership In his latest book for Joint Commission Resources, Michael S. Woods, M.D., M.M.M. tackles the often-tumultuous relationship of physicians, patients, and today's heath care environment. Dr. Woods, a practicing surgeon, offers civil, common-sense, business-savvy leadership advice to physicians, but his lessons are also valuable to clinical and nonclinical staff, as well as to patients. Topics covered include: Relationship-based Civil Leadership The Self-inflicted Injuries of Disruptive and Uncivil Behavior Relationship-based Civil Leadership as a Health Care Business Strategy Community, Motivation, and the Patient Why Civility-driven, Relationship-based Care Now Self-Inflicted Wounds: The Seven Common Leadership Misstepsr of Physicians Standards for Civility-Driven Behavior and Professionalism One Foot Out of the Box and Into the Future