Offshoring Of Business Processes By Banks From Switzerland
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| Author | : Alexander Beutler |
| Publisher | : diplom.de |
| Total Pages | : 54 |
| Release | : 2008-11-28 |
| Genre | : Business & Economics |
| ISBN | : 3836622955 |
Inhaltsangabe:Introduction: The global banking sector is currently undergoing fundamental changes. Banks face new challenges created by socio-economic and political developments and the potential of new information and communication technologies. Competition has risen to formerly unknown levels and active management of costs has become an ongoing tasks. Unlike the manufacturing industries most banks still cover large parts of their value chain by themselves. Lead by Anglo-Saxon institutes global banks have started in recent years to use the advantages of globalization by splitting up their value chains and by offshoring selected functions to countries offering wage differentials. According to experts banks have just started to create their global sourcing model, so that the offshoring volume is projected to increase further. While most banks have started their offshoring initiatives with IT functions, business process offshoring and even knowledge process offshoring have now become the main drivers of the move to the key offshoring locations like India, China and Eastern Europe. Banks from Switzerland have been spectators to the global move towards a global delivery model for many years. Only its two large global banks - UBS and Credit Suisse - have started offshoring initiatives yet trying to catch up with their global competitors. They face challenges especially from the legal and regulatory side, which are specific to offshoring from Switzerland, and have to balance cost discipline with keeping the high standards in quality, security and confidentiality, which are the base for the high reputation of the Swiss banking market. Inhaltsverzeichnis:Table of Contents: 1.Introduction5 1.1Current Situation5 1.2Objective5 1.3Structure of Analysis6 2.Business Process Offshoring9 2.1Definition of relevant terms9 2.2Organizational options10 2.3Main offshoring locations13 3.Offshoring by banks17 3.1Drivers for market growth in business process offshoring17 3.2Benefits18 3.2.1Cost savings18 3.2.2Access to new talent pools20 3.2.3Market access20 3.2.4Process optimization21 3.2.5Further benefits21 3.3Risks21 3.4Potential business processes for offshoring23 3.4.1Criteria for selecting processes23 3.4.2Processes offshored by banks24 3.5Strategic options for banks25 4.Specific challenges for offshoring banking processes from Switzerland28 4.1Legal restrictions to offshoring from Switzerland28 4.2Regulatory restrictions to offshoring [...]
| Author | : Roman Seidl |
| Publisher | : Cuvillier Verlag |
| Total Pages | : 135 |
| Release | : 2007 |
| Genre | : Banks and banking |
| ISBN | : 3867273642 |
The outsourcing market, especially Business Process Outsourcing (BPO), is growing every year. For decades, companies have successfully used outsourcing to generate significant savings. However, discussions with any employee will reveal some resentment of outsourcing. The aim of the study has been first to improve the understanding of some salient difficulties in Business Process Outsourcing relationships, with special reference to the perceived challenges of managing and monitoring Service Legal Agreements in Swiss banking, and second to assist outsourcing banks and service providers in formulating and managing their outsourcing contracts. The study was designed to obtain, through interviews, descriptions and perceptions of experts in Swiss Banking Business Process Outsourcing. Given the nature of the topic but also because of practical constraints, the investigator elected to use a qualitative, interpretative, social constructionist research framework. An extensive review of the literature revealed that a variety of definitions of in- and out-sourcing exist. Some of these terms were used in academic writings and the business press interchangeably and had to be defined. Twenty-two practitioners were interviewed. The data were analysed and interpreted with the help of qualitative analysis software (NVivo). Subsequently, I compared my findings with those of the literature reviewed. Furthermore, a gap in the literature, namely that it generally does not deal with the perceived quality of the relationship, could be addressed and practical approaches for managing BPO relationships are suggested.
| Author | : Jacob Pyndt |
| Publisher | : Copenhagen Business School Press DK |
| Total Pages | : 218 |
| Release | : 2006 |
| Genre | : Business & Economics |
| ISBN | : 9788763001694 |
Addressing the challenges associated with managing global offshoring strategies, this book aims to "put a face" on some Danish companies as they engage in offshoring projects. It is aimed at bachelor, master and MBA students taking courses on global strategy. It is also useful in conjunction with a set of articles on global strategy issues.
| Author | : Ilan Oshri |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 279 |
| Release | : 2010-09-09 |
| Genre | : Business & Economics |
| ISBN | : 3642154166 |
This book contains 14 carefully reviewed and selected papers from the 4th Workshop on Global Sourcing, held in Zermatt, Switzerland, March 22-25, 2010. They have been gleaned from a vast empirical base brought together by leading researchers of outsourcing and off shoring. This volume is intended for use by students, academics and practitioners interested in the outsourcing and off shoring of information technology and business processes. It offers a review of the key topics in outsourcing and off shoring, populated with practical frameworks that serve as a tool kit to students and managers. The sourcing models available to client firms are discussed in great depth. Vendor capabilities as well as client capabilities are studied and links are offered to the various sourcing models. Issues pertaining to knowledge and expertise are also discussed. Last but not least, the book examines current and future trends in outsourcing and off shoring, paying particular attention to the role that CIOs will play in shaping their sourcing strategies.
| Author | : Ilan Oshri |
| Publisher | : Springer Nature |
| Total Pages | : 315 |
| Release | : 2022-11-10 |
| Genre | : Business & Economics |
| ISBN | : 3031120345 |
Global sourcing is a complex area, and one that managers must get to grips with as business investment in outsourcing continues to climb. This book provides invaluable guidance for the reader, walking them through the fundamentals of global sourcing to very recent trends, including intelligent automation, cloud services and crowdsourcing. Replete with key examples and cases, it allows students and managers alike to relate academic theory to practice, acting as a roadmap to a rapidly evolving field. For the last decade, the authors have studied the full spectrum of activities involved in global sourcing from both client, supplier and advisory viewpoints. Their research has shown that while more firms engage in global sourcing activities, many of them are still struggling to extract value from sourcing relationships. While past research has produced numerous practical frameworks regarding the management of global sourcing of services, little of this insight has been put into practice. This book addresses such shortcomings by exploring the impact of theory on practice. It is important reading for any academic, student or practitioner concerned with global sourcing either from the client or supplier perspective.
| Author | : Kurihara, Yutaka |
| Publisher | : IGI Global |
| Total Pages | : 404 |
| Release | : 2007-07-30 |
| Genre | : Computers |
| ISBN | : 1599045818 |
Examines the impact IT has on politics, education, sociology, and technology. Focuses on the benefits of IT for developing countries, whose problems must be solved, and obstacles overcome in order to further IT advancement.
| Author | : Jack W. Plunkett |
| Publisher | : Plunkett Research, Ltd. |
| Total Pages | : 472 |
| Release | : 2007-07 |
| Genre | : Business & Economics |
| ISBN | : 1593920881 |
Contains trends, statistical tables, and an industry glossary. This almanac presents over 300 profiles of outsourcing and offshoring industry firms. It also includes addresses, phone numbers, and executives.
| Author | : Erik Beulen |
| Publisher | : Routledge |
| Total Pages | : 289 |
| Release | : 2006-09-27 |
| Genre | : Business & Economics |
| ISBN | : 1134213263 |
The business landscape is changing. Outsourcing is now a growing phenomenon in which specific functions are subcontracted to specialist companies, often elsewhere in the world. IT represents a particular case for outsourcing, both in terms of benefits and potential inter-organizational problems. Deciding whether to keep IT in-house or to whether outsource it is a key management responsibility. Once a decision for outsourcing has been made, relationships with external provider(s) have to be established and managed. This book combines both research and practical examples to explore how this can be done successfully. Uniquely, the book provides a governance model for such partnerships, exploring the risks and responsibilities involved for both parties. Drawing on the theories of interfirm networks and the boundaries of the firm, here, it provides an accessible and cutting-edge perspective. Incorporating industry examples from a global network of companies (including four case specific chapters), this book investigates partnerships in industrial sectors and IT functions. An invaluable resource for those involved in IT and new technology management as well as strategic business management and planning, this book presents all the necessary theory with an indispensable practical perspective.
| Author | : Jack W. Plunkett |
| Publisher | : Plunkett Research, Ltd. |
| Total Pages | : 465 |
| Release | : 2008-06 |
| Genre | : Contracting out |
| ISBN | : 1593921365 |
Market research guide to the outsourcing and offshoring industry a tool for strategic planning, competitive intelligence, employment searches or financial research. Contains trends, statistical tables, and an industry glossary. Over 300 one page profiles of Outsourcing Offshoring Industry Firms - includes addresses, phone numbers, executive names.
| Author | : Ilan Oshri |
| Publisher | : MIT Press |
| Total Pages | : 279 |
| Release | : 2011-02-25 |
| Genre | : Business & Economics |
| ISBN | : 0262295008 |
The evolution of a rapidly growing mode of offshoring, captive centers: basic models, strategies, and case studies of Fortune Global 250 firms. In today's globalized economy, firms often consider offshoring when confronted by rising costs and fierce competition. One mode of offshoring has continued to grow despite the current global economic turmoil: the captive center. Captive centers are offshore subsidiaries or branch offices that provide the parent company with services, usually in the form of back-office activities. In Offshoring Strategies, Ilan Oshri examines the evolution of the captive center. He identifies basic captive center models, examines the captive center strategies pursued by Fortune Global 250 firms, describes current captive center trends, and offers detailed individual case studies that illustrate each model. His analysis highlights the strategic paths available to firms that want to maximize the returns offered by captive centers. Oshri outlines six models for captive centers that range from the basic wholly owned branch office to hybrids and joint ventures and identifies evolutionary paths along which the basic model develops. He analyzes firms' strategies during initial set-up, then tracks the changes as strategies evolve to meet different business needs. The case studies, all based on the Fortune Global 250, include the development of a basic captive unit into a complex hybrid structure; the evolution a captive center into a shared service center offering services to other international firms; the divestment of a captive center to a private equity firm; and the migration of a captive center to a location where costs were lower.
