MSP Secrets Revealed

MSP Secrets Revealed
Author: Mark Copeman
Publisher: Independently Published
Total Pages: 244
Release: 2020-04-17
Genre: Customer services
ISBN:

"Whether you're just starting out or have been growing your Managed Service Provider business for years, everyone can benefit from a dose of inspiration once in a while. After six months of research, Mark Copeman has brought together wisdom, experience and practical advice into a single book, to benefit you and your team." -- Publisher summary.

Helpdesk Habits

Helpdesk Habits
Author: Mark Copeman
Publisher:
Total Pages: 187
Release: 2019-01-08
Genre:
ISBN: 9781729416891

Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world. During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding. Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional. Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat. Learn the importance of harnessing habits Develop the right attitude towards your role Understand the importance of human customer service Learn how to communicate effectively See how tiny adjustments in phrasing can win the day Become skilled in empathy and rapport Be assured it's OK to have a personality Read and implement with your team today and turn your helpdesk into a feature, not an overhead.

The Hardware Startup

The Hardware Startup
Author: Renee DiResta
Publisher: "O'Reilly Media, Inc."
Total Pages: 323
Release: 2015-05-20
Genre: Business & Economics
ISBN: 149190710X

Thanks to the decreasing cost of prototyping, it's more feasible for professional makers and first-time entrepreneurs to launch a hardware startup. But exactly how do you go about it? This book provides the roadmap and best practices you need for turning a product idea into a full-fledged business. Written by three experts from the field, The Hardware Startup takes you from idea validation to launch, complete with practical strategies for funding, market research, branding, prototyping, manufacturing, and distribution. Two dozen case studies of real-world startups illustrate possible successes and failures at every stage of the process. Validate your idea by learning the needs of potential users Develop branding, marketing, and sales strategies early on Form relationships with the right investment partners Prototype early and often to ensure you're on the right path Understand processes and pitfalls of manufacturing at scale Jumpstart your business with the help of an accelerator Learn strategies for pricing, marketing, and distribution Be aware of the legal issues your new company may face

Package, Price, Profit

Package, Price, Profit
Author: Nigel Moore
Publisher:
Total Pages:
Release: 2019-08-21
Genre:
ISBN: 9780648656401

Working out what to include and exclude in an MSP offering as well as how to bundle, package and price your plans is one of the toughest things most MSP's face when building and growing their business. In this short but impactful read, Nigel demystifies the process, answers the tough questions and provides examples to help you build an MSP offering that not only appeals to your clients - but allows you to scale.

Darker than Night

Darker than Night
Author: Tom Henderson
Publisher: Macmillan
Total Pages: 399
Release: 2006-10-03
Genre: True Crime
ISBN: 1429997087

A chilling account of the murders of two hunters in rural Michigan—a mystery that haunted a community and baffled the police for two decades. In the bitter cold of 1985, two buddies from Detroit embark on a hunting trip to the Michigan wilderness, unaware they will soon become the hunted. The eerie silence surrounding their sudden disappearance is broken after nearly two decades when a relentless investigator inspires a terrified witness to break her silence. The witness narrates a haunting scene that had unfolded years back, pointing fingers at the prime suspects—the Duvall brothers. With no bodies unearthed, the justice system is riveted by the startling revelations during an electrifying trial in 2003. The brothers, Raymond and Donald Duvall, had bragged about the murders, evocatively explaining how they dismembered their victims and fed them to pigs. Despite the shocking confession, the case holds its ground purely on a single witness’s account, taking the courtroom through a labyrinth of dark secrets and sinister acts. This gripping thriller presents a vivid tale of crime that reveals the devastating power of evil.

Brand Sense

Brand Sense
Author: Martin Lindstrom
Publisher: Simon and Schuster
Total Pages: 194
Release: 2010-02-02
Genre: Business & Economics
ISBN: 1439172013

The definitive book on sensory branding, shows how companies appeal to consumers’ five senses to sell products. Did you know that the gratifying smell that accompanies the purchase of a new automobile actually comes from a factory-installed aerosol can containing “new car” aroma? Or that Kellogg’s trademarked “crunch” is generated in sound laboratories? Or that the distinctive click of a just-opened jar of Nescafé freeze-dried coffee, as well as the aroma of the crystals, has been developed in factories over the past decades? Or that many adolescents recognize a pair of Abercrombie & Fitch jeans not by their look or cut but by their fragrance? In perhaps the most creative and authoritative book on how our senses affect our everyday purchasing decisions, global branding guru Martin Lindstrom reveals how the world’s most successful companies and products integrate touch, taste, smell, sight, and sound with startling and sometimes even shocking results. In conjunction with renowned research institution Millward Brown, Lindstrom’s innovative worldwide study unveils how all of us are slaves to our senses—and how, after reading this book, we’ll never be able to see, hear, or touch anything from our running shoes to our own car doors the same way again. An expert on consumer shopping behavior, Lindstrom has helped transform the face of global marketing with more than twenty years of hands-on experience. Firmly grounded in science, and disclosing the secrets of all our favorite brands, Brand Sense shows how we consumers are unwittingly seduced by touch, smell, sound, and more.

Grit

Grit
Author: Angela Duckworth
Publisher: Simon and Schuster
Total Pages: 350
Release: 2016-05-03
Genre: Self-Help
ISBN: 1501111124

In this instant New York Times bestseller, Angela Duckworth shows anyone striving to succeed that the secret to outstanding achievement is not talent, but a special blend of passion and persistence she calls “grit.” “Inspiration for non-geniuses everywhere” (People). The daughter of a scientist who frequently noted her lack of “genius,” Angela Duckworth is now a celebrated researcher and professor. It was her early eye-opening stints in teaching, business consulting, and neuroscience that led to her hypothesis about what really drives success: not genius, but a unique combination of passion and long-term perseverance. In Grit, she takes us into the field to visit cadets struggling through their first days at West Point, teachers working in some of the toughest schools, and young finalists in the National Spelling Bee. She also mines fascinating insights from history and shows what can be gleaned from modern experiments in peak performance. Finally, she shares what she’s learned from interviewing dozens of high achievers—from JP Morgan CEO Jamie Dimon to New Yorker cartoon editor Bob Mankoff to Seattle Seahawks Coach Pete Carroll. “Duckworth’s ideas about the cultivation of tenacity have clearly changed some lives for the better” (The New York Times Book Review). Among Grit’s most valuable insights: any effort you make ultimately counts twice toward your goal; grit can be learned, regardless of IQ or circumstances; when it comes to child-rearing, neither a warm embrace nor high standards will work by themselves; how to trigger lifelong interest; the magic of the Hard Thing Rule; and so much more. Winningly personal, insightful, and even life-changing, Grit is a book about what goes through your head when you fall down, and how that—not talent or luck—makes all the difference. This is “a fascinating tour of the psychological research on success” (The Wall Street Journal).

Strengthening Forensic Science in the United States

Strengthening Forensic Science in the United States
Author: National Research Council
Publisher: National Academies Press
Total Pages: 348
Release: 2009-07-29
Genre: Law
ISBN: 0309142393

Scores of talented and dedicated people serve the forensic science community, performing vitally important work. However, they are often constrained by lack of adequate resources, sound policies, and national support. It is clear that change and advancements, both systematic and scientific, are needed in a number of forensic science disciplines to ensure the reliability of work, establish enforceable standards, and promote best practices with consistent application. Strengthening Forensic Science in the United States: A Path Forward provides a detailed plan for addressing these needs and suggests the creation of a new government entity, the National Institute of Forensic Science, to establish and enforce standards within the forensic science community. The benefits of improving and regulating the forensic science disciplines are clear: assisting law enforcement officials, enhancing homeland security, and reducing the risk of wrongful conviction and exoneration. Strengthening Forensic Science in the United States gives a full account of what is needed to advance the forensic science disciplines, including upgrading of systems and organizational structures, better training, widespread adoption of uniform and enforceable best practices, and mandatory certification and accreditation programs. While this book provides an essential call-to-action for congress and policy makers, it also serves as a vital tool for law enforcement agencies, criminal prosecutors and attorneys, and forensic science educators.

To Sell Is Human

To Sell Is Human
Author: Daniel H. Pink
Publisher: Penguin
Total Pages: 274
Release: 2012-12-31
Genre: Business & Economics
ISBN: 1101597070

Look out for Daniel Pink’s new book, When: The Scientific Secrets of Perfect Timing #1 New York Times Business Bestseller #1 Wall Street Journal Business Bestseller #1 Washington Post bestseller From the bestselling author of Drive and A Whole New Mind, and teacher of the popular MasterClass on Sales and Persuasion, comes a surprising--and surprisingly useful--new book that explores the power of selling in our lives. According to the U.S. Bureau of Labor Statistics, one in nine Americans works in sales. Every day more than fifteen million people earn their keep by persuading someone else to make a purchase. But dig deeper and a startling truth emerges: Yes, one in nine Americans works in sales. But so do the other eight. Whether we’re employees pitching colleagues on a new idea, entrepreneurs enticing funders to invest, or parents and teachers cajoling children to study, we spend our days trying to move others. Like it or not, we’re all in sales now. To Sell Is Human offers a fresh look at the art and science of selling. As he did in Drive and A Whole New Mind, Daniel H. Pink draws on a rich trove of social science for his counterintuitive insights. He reveals the new ABCs of moving others (it's no longer "Always Be Closing"), explains why extraverts don't make the best salespeople, and shows how giving people an "off-ramp" for their actions can matter more than actually changing their minds. Along the way, Pink describes the six successors to the elevator pitch, the three rules for understanding another's perspective, the five frames that can make your message clearer and more persuasive, and much more. The result is a perceptive and practical book--one that will change how you see the world and transform what you do at work, at school, and at home.

Blood Torment

Blood Torment
Author: T.F. Muir
Publisher: Hachette UK
Total Pages: 342
Release: 2016-05-05
Genre: Fiction
ISBN: 1472120892

When a three-year old girl is reported missing, DCI Andy Gilchrist is assigned the case. But Gilchrist soon suspects that the child's mother - Andrea Davis - may be responsible for her daughter's disappearance, or worse, her murder. The case becomes politically sensitive when Gilchrist learns that Andrea is the daughter of Dougal Davis, a former MSP who was forced to resign from Scottish Parliament after being accused of physically abusing his third wife. Now a powerful businessman, Davis demands Gilchrist's removal from the case when his investigation seems to be stalling. But then the case turns on its head when Gilchrist learns that a paedophile, recently released from prison, now lives in the same area as the missing child. The paedophile is interrogated but hours later his body is found on the beach with evidence of blunt force trauma to the head, and Gilchrist launches a murder investigation. As pressure relentlessly mounts on Gilchrist, he begins to unravel a dark family secret, a secret he believes will solve the fate of the missing child. Praise for T.F. Muir: 'Rebus did it for Edinburgh. Laidlaw did it for Glasgow. Gilchrist might just be the bloke to put St Andrews on the crime fiction map.' Daily Record 'A truly gripping read, with all the makings of a classic series.' Mick Herron 'Gripping and grisly, with plenty of twists and turns that race along with black humour.' Craig Robertson 'Gilchrist is intriguing, bleak and vulnerable... if I were living in St Andrews I'd sleep with the lights on.' Anna Smith