Scientific and Technical Aerospace Reports

Scientific and Technical Aerospace Reports
Author:
Publisher:
Total Pages: 990
Release: 1979
Genre: Aeronautics
ISBN:

Lists citations with abstracts for aerospace related reports obtained from world wide sources and announces documents that have recently been entered into the NASA Scientific and Technical Information Database.

Future Flight

Future Flight
Author: National Research Council (U.S.). Transportation Research Board. Committee for a Study of Public-Sector Requirements for a Small Aircraft Transportation System
Publisher: Transportation Research Board
Total Pages: 135
Release: 2002
Genre: Aeronautics, Commercial
ISBN: 0309072484

Improving the Airport Customer Experience

Improving the Airport Customer Experience
Author: Bruce J. Boudreau
Publisher:
Total Pages: 230
Release: 2016
Genre: Airports
ISBN: 9780309375580

"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description