Measuring the Voice of the Customer in the Medical Laboratory Industry Using Surveys

Measuring the Voice of the Customer in the Medical Laboratory Industry Using Surveys
Author: Hans Froehling
Publisher:
Total Pages: 350
Release: 2011-01-24
Genre:
ISBN: 9781456560720

The book describes how to conduct a survey in a Medical Laboratory setting in order to identify key drivers of physician satisfaction and their relationships to physician loyalty to the Medical Laboratory provider. It starts with an overview of the differences between Quality and Marketing and shows that satisfaction research is within the domain on marketing, but has been used without much consulting from marketing in improvement methodologies such as Lean & Six Sigma. The book is of interest to Lean Six Sigma Master Black Belts, advanced Lean Six Sigma Black Belts and academics alike. It contains a full discussion of the newest methodologies used to analyze surveys and compares and contrasts Regression analysis, Path analysis and Structural Equation Modeling. It then leads the reader through the application of a large-scale survey conducted via a longitudinal study using Structural Equation Modeling methodology. The last chapter describes the research and practical implication of the research.

Measuring the Voice of the Customer in the Medical Laboratory Industry Using Surveys

Measuring the Voice of the Customer in the Medical Laboratory Industry Using Surveys
Author: Hans Froehling
Publisher:
Total Pages: 272
Release: 2011-01-14
Genre:
ISBN: 9781453811849

The book contains a history of satisfaction and loyalty research starting with Cardozo's seminal article in Marketing (1965). It develops a model that predicts the propensity of physicians to continue working with a commercial lab provider and follows up using a behavioral approach to identify why physicians stay loyal or change provider. It is different from other studies in this area in that it not only asks if physicians remain loyal on a scale, but determines if loyalty or switching behavior actually occurred. In addition, it identifies the key drivers of satisfaction and loyalty that commercial medical laboratory providers need to be aware of if their efforts at increasing satisfaction and behavioral loyalty yields the desired results. The book is the first research in the area of key drivers of satisfaction and loyalty in the medical laboratory industry and of interest to medical lab administrators, scholars and experts in the field.

Bulletin of the Atomic Scientists

Bulletin of the Atomic Scientists
Author:
Publisher:
Total Pages: 116
Release: 1970-06
Genre:
ISBN:

The Bulletin of the Atomic Scientists is the premier public resource on scientific and technological developments that impact global security. Founded by Manhattan Project Scientists, the Bulletin's iconic "Doomsday Clock" stimulates solutions for a safer world.

Social Science Research

Social Science Research
Author: Anol Bhattacherjee
Publisher: CreateSpace
Total Pages: 156
Release: 2012-04-01
Genre: Science
ISBN: 9781475146127

This book is designed to introduce doctoral and graduate students to the process of conducting scientific research in the social sciences, business, education, public health, and related disciplines. It is a one-stop, comprehensive, and compact source for foundational concepts in behavioral research, and can serve as a stand-alone text or as a supplement to research readings in any doctoral seminar or research methods class. This book is currently used as a research text at universities on six continents and will shortly be available in nine different languages.

Laboratory Management

Laboratory Management
Author: Candis A. Kinkus
Publisher: Demos Medical Publishing
Total Pages: 121
Release: 2011-11
Genre: Business & Economics
ISBN: 1936287455

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Serial Innovators

Serial Innovators
Author: Abbie Griffin
Publisher: Stanford University Press
Total Pages: 238
Release: 2012-05-30
Genre: Business & Economics
ISBN: 0804783322

Serial Innovators: How Individuals Create and Deliver Breakthrough Innovations in Mature Firms zeros in on the cutting-edge thinkers who repeatedly create and deliver breakthrough innovations and new products in large, mature organizations. These employees are organizational powerhouses who solve consumer problems and substantially contribute to the financial value to their firms. In this pioneering study, authors Abbie Griffin, Raymond L. Price, and Bruce A. Vojak detail who these serial innovators are and how they develop novel products, ranging from salt-free seasonings to improved electronics in companies such as Alberto Culver, Hewlett-Packard, and Procter & Gamble. Based on interviews with over 50 serial innovators and an even larger pool of their co-workers, managers and human resources teams, the authors reveal key insights about how to better understand, emulate, enable, support, and manage these unique and important individuals for long-term corporate success. Interestingly, the book finds that serial innovators are instrumental both in cases where firms are aware of clear market demands, and in scenarios when companies take risks on new investments, creating a consumer need. For over 25 years, research on innovation has taken the perspective that new product development can be managed like any other (complex) process of the firm. While a highly structured and closely supervised approach is helpful in creating incremental innovations, this book finds that it is not conducive to creating breakthrough innovations. The text argues that the drive to routinize innovation has gone too far; in fact, so far as to limit many mature firms' ability to create breakthrough innovations. In today's economy, with the future of so many large firms on the line, this book is a clarion call to businesses to rethink how to nurture and thrive on their innovative workforce.

International Handbook of Survey Methodology

International Handbook of Survey Methodology
Author: Edith D. de Leeuw
Publisher: Routledge
Total Pages: 560
Release: 2012-10-12
Genre: Psychology
ISBN: 113691062X

Taking into account both traditional and emerging modes, this comprehensive new Handbook covers all major methodological and statistical issues in designing and analyzing surveys. With contributions from the world's leading survey methodologists and statisticians, this invaluable new resource provides guidance on collecting survey data and creating meaningful results. Featuring examples from a variety of countries, the book reviews such things as how to deal with sample designs, write survey questions, and collect data on the Internet. A thorough review of the procedures associated with multiple modes of collecting sample survey information and applying that combination of methods that fit the situation best is included. The International Handbook of Survey Methodology opens with the foundations of survey design, ranging from sources of error, to ethical issues. This is followed by a section on design that reviews sampling challenges and tips on writing and testing questions for multiple methods. Part three focuses on data collection, from face-to-face interviews, to Internet and interactive voice response, to special challenges involved in mixing these modes within one survey. Analyzing data from both simple and complex surveys is then explored, as well as procedures for adjusting data. The book concludes with a discussion of maintaining quality. Intended for advanced students and researchers in the behavioral, social, and health sciences, this "must have" resource will appeal to those interested in conducting or using survey data from anywhere in the world, especially those interested in comparing results across countries. The book also serves as a state-of-the-art text for graduate level courses and seminars on survey methodology. A companion website contains additional readings and examples.

Survey Methods and Practices

Survey Methods and Practices
Author: Statistics Canada
Publisher:
Total Pages: 416
Release: 2003
Genre: Mathematics
ISBN:

This publication shows readers how to design and conduct a census or sample survey. It explains basic survey concepts and provides information on how to create efficient and high quality surveys. It is aimed at those involved in planning, conducting or managing a survey and at students of survey design courses. This book contains the following information: formulating the survey objectives and design a questionnaire; things to consider when designing a survey (choosing between a sample or a census, defining the survey population, choosing which survey frame to use, possible sources of survey error); determining the sample size, allocate the sample across strata and select the sample; appropriate uses of survey data and methods of point and variance estimation in data analysis; data dissemination and disclosure control; using administrative data, particularly during the design and estimation phases; choosing a collection method (self-enumeration, personal interview or telephone interview, computer-assisted versus paper-based questionnaires); organizing and conducting data collection operations; processing data (all data handling activities between collection and estimation) and using quality control and quality assurance measures to minimize and control errors during various survey steps; and planning and managing a survey. This publication also includes a case study that illustrates the steps in developing a household survey, using the methods and principles presented in the book.

Healthcare Access

Healthcare Access
Author: Amit Agrawal
Publisher: BoD – Books on Demand
Total Pages: 356
Release: 2022-02-09
Genre: Medical
ISBN: 1839695668

Adequate healthcare access not only requires the availability of comprehensive healthcare facilities but also affordability and knowledge of the availability of these services. As an extended responsibility, healthcare providers can create mechanisms to facilitate subjective decision-making in accessing the right kind of healthcare services as well various options to support financial needs to bear healthcare-related expenses while seeking health and fulfilling the healthcare needs of the population. This volume brings together experiences and opinions from global leaders to develop affordable, sustainable, and uniformly available options to access healthcare services.

Artificial Intelligence in Healthcare

Artificial Intelligence in Healthcare
Author: Adam Bohr
Publisher: Academic Press
Total Pages: 385
Release: 2020-06-21
Genre: Computers
ISBN: 0128184396

Artificial Intelligence (AI) in Healthcare is more than a comprehensive introduction to artificial intelligence as a tool in the generation and analysis of healthcare data. The book is split into two sections where the first section describes the current healthcare challenges and the rise of AI in this arena. The ten following chapters are written by specialists in each area, covering the whole healthcare ecosystem. First, the AI applications in drug design and drug development are presented followed by its applications in the field of cancer diagnostics, treatment and medical imaging. Subsequently, the application of AI in medical devices and surgery are covered as well as remote patient monitoring. Finally, the book dives into the topics of security, privacy, information sharing, health insurances and legal aspects of AI in healthcare. Highlights different data techniques in healthcare data analysis, including machine learning and data mining Illustrates different applications and challenges across the design, implementation and management of intelligent systems and healthcare data networks Includes applications and case studies across all areas of AI in healthcare data