Managing Reputation In The Banking Industry
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| Author | : Stefano Dell’Atti |
| Publisher | : Springer |
| Total Pages | : 192 |
| Release | : 2016-04-15 |
| Genre | : Business & Economics |
| ISBN | : 3319282565 |
The topic of reputational crisis in the banking sector has received increasing attention from academics and practitioners. This book presents expert contributions that cover three main aspects: first, an extensive review of the literature on reputational risk in the banking sector aimed to identify the relationships between causes, effects, stakeholders, and key qualitative-quantitative variables involved during the reputational crisis of a bank; second, devising a conceptual framework for management of reputational crisis in banking, and finally, testing this framework with the results of an empirical analysis carried out by observing key variables of some known cases of reputational crisis relating to international banks and proposing case studies regarding the dynamic process of reputation management.
| Author | : Thomas Kaiser |
| Publisher | : |
| Total Pages | : 336 |
| Release | : 2014 |
| Genre | : Banks and banking |
| ISBN | : 9781782721017 |
| Author | : Ronald J. Burke |
| Publisher | : CRC Press |
| Total Pages | : 355 |
| Release | : 2016-05-13 |
| Genre | : Business & Economics |
| ISBN | : 1317159462 |
Increasing media scrutiny, global coverage and communication via the internet means corporate reputation can be damaged quickly, and failing to successfully address challenges to corporate reputation has consequences. Companies generally suffer almost ten times the financial loss from damaged reputations than from whatever fines may be imposed. According to Ernst & Young, the investment community believes up to 50 per cent of a company's value is intangible - based mostly on corporate reputation. So recognizing potential threats, or anticipating risks, emerges as a critical organizational competence. Organizations can regain lost reputations, but recovery takes a long time. Corporate Reputation contains both academic content along with practical contributions, developed by those serving as consultants or working in organizations in the area of corporate reputation and its management or recovery. It covers: why corporate reputation matters, the increase in reputation loss, threats to corporate reputation, monitoring reputation threats online and offline, the key role of leadership in reputation recovery, and making corporate reputation immune from threats. Any book that is going to do justice to a subject that is so complex and intangible needs imagination, depth and range, and this is exactly what the contributors bring with them.
| Author | : Verena A. Knipp |
| Publisher | : Diplomica Verlag |
| Total Pages | : 149 |
| Release | : 2009-10 |
| Genre | : Business & Economics |
| ISBN | : 3836680580 |
Reputation is the sum of individual perceptions, experiences and beliefs in the mind of a company's stakeholder. Therefore, synchronous stakeholder communication and interaction has to respect the needs of all parties involved. Reputation management is the total of concepts, processes and structures that are directed towards the effective management of reputation within a company. It covers all activities to establish, preserve, improve and defend reputation systematically. Private banking is a highly sensitive and trust requiring business. A strong bank brand and a healthy reputation are its key success factors. Private banks concentrate on prosperous clientele; therefore, they know that the loss of the good name is one of the major business risks. Although the significant role of reputation in private banking is commonly clear, a systematic management of corporate reputation is rarely. This book investigates the current status of reputation management in private banking and identifies reputation drivers. Consequently, a survey on German private banks is being conducted. Based upon the findings, a structure for corporate reputation management under aspects of good corporate governance will be derived. Regarding corporate reputation management as a consulting product, opportunities for the consulting industry are presented in conclusion.
| Author | : Rosella Carè |
| Publisher | : Springer |
| Total Pages | : 166 |
| Release | : 2018-03-18 |
| Genre | : Business & Economics |
| ISBN | : 3319733893 |
This book aims to provide scholars, students and practitioners with a broad analysis – both theoretical and practical – of what it means to be a sustainable bank. It provides a comprehensive overview of sustainable banking literature and practices, discussing environmental and social pressures. The book is organized into seven chapters, of which two are dedicated to practical case studies and analysis. The book features up-to-date academic literature, a broad overview on new sustainable banking models and strategies, and case studies. Sustainable Banking is a useful reference for those seeking to understand a subject of fervent discussion in an era of financial turmoil.
| Author | : John Doorley |
| Publisher | : Routledge |
| Total Pages | : 400 |
| Release | : 2020-07-14 |
| Genre | : Business & Economics |
| ISBN | : 1351235001 |
Reputation Management is an established how-to guide for students and professionals, as well as CEOs and other business leaders. This fourth edition is updated throughout, including: new social media management techniques for the evolving age of digital media, and perspectives on reputation management in an era of globalization. The book is embroidered by ethics, and organized by corporate communication units, such as media relations, issues management, crisis communication, organizational communication, government relations, and investor relations. Each chapter is fleshed out with the real-world experiences cited by the authors and contributions from 36 leaders in the field, including The Arthur W. Page Society, the International Communications Consultancy Organization, the PR Council, CVS Health, Edelman and Ketchum. This was the first book on reputation management and, now in its fourth edition, remains a must-have reference for students taking classes in public relations management, corporate communication, communication management, and business. CEOs, business leaders, and professionals working in these areas find it a reliable resource for measuring, monitoring and managing reputation.
| Author | : Rubee Singh |
| Publisher | : Walter de Gruyter GmbH & Co KG |
| Total Pages | : 249 |
| Release | : 2024-06-04 |
| Genre | : Business & Economics |
| ISBN | : 3111173259 |
Companies in developing countries are adopting Artificial Intelligence applications to increase efficiency and open new markets for their products. This book explores the multifarious capabilities and applications of AI in the context of these emerging economies and its role as a driver for decision making in current management practices. Artificial Intelligence Enabled Management argues that the economic problems facing academics, professionals, managers, governments, businesses and those at the bottom of the economic pyramid have a technical solution that relates to AI. Businesses in developing countries are using cutting-edge AI-based solutions to improve autonomous delivery of goods and services, implement automation of production and develop mobile apps for services and access to credit. By integrating data from websites, social media and conventional channels, companies are developing data management platforms, good business plans and creative business models. By increasing productivity, automating business processes, financial solutions and government services, AI can drive economic growth in these emerging economies. Public and private sectors can work together to find innovative solutions that simultaneously alleviate poverty and inequality and increase economic mobility and prosperity. The thought-provoking contributions in this book also bring attention to new barriers that have emerged in the acceptance, use, integration and deployment of AI by businesses in developing countries and explore the often-overlooked drawbacks of AI adoption that can hinder or even cause value loss. The book is a must-read for policymakers, researchers, and anyone interested in understanding the critical role of AI in the emerging economy perspective.
| Author | : Andrew Griffin |
| Publisher | : Kogan Page Publishers |
| Total Pages | : 280 |
| Release | : 2014-04-03 |
| Genre | : Business & Economics |
| ISBN | : 0749469935 |
Handling a crisis and knowing how to manage the potential reputational damage that can occur has become a top priority for all businesses. Learn from international brands like Nestle, Unilever, McDonalds, Cadbury, RBS and more, to discover the value of reputation management and how to effectively and proactively approach the Corporate Social Responsibility of your business. Whether it is an internal or external crisis, now more than ever brands and organizations are having to understand and respond rapidly to shifting public values, rising expectations, demands for public consultation and increasingly intrusive news media. Crisis, Issues and Reputation Management defines and explores the value of reputation, providing practical guidelines for effective reputation management that will resolve issues with minimum damage and disruption to the business. Showcasing a variety of crises through a range of case studies from international brands including Nestle, Unilever, General Electric, McDonald's, Coca-cola, Cadbury, Tesco, Pan Am, RBS and more, this definitive handbook provides a new and broader perspective on the topic for new and seasoned practitioners alike. Practical and accessible, it outlines a comprehensive approach to managing situations that may turn into crises - and handling crises once they occur.
| Author | : Andrea Bonime-Blanc |
| Publisher | : Routledge |
| Total Pages | : 76 |
| Release | : 2017-09-08 |
| Genre | : Business & Economics |
| ISBN | : 1351274384 |
This book will show you how to build a sustainable reputation risk management framework and how to handle your next reputation risk crisis. It will help you identify ways in which reputation risk can impact bottom line, and then show you how to set up a framework for turning that risk into an opportunity for good, sustainable business. Reputation risk is a strategic risk and a potentially material risk, all the more so in the "age of hyper-transparency". This needs to be clearly understood by both management and boards of directors so that the people tasked with reputation risk have the support they need to align their reputation risk management with business strategy and planning. The Reputation Risk Handbook provides a clear framework to identify, manage and resolve reputation risk, including: a clear description of what reputation risk is and how it fits within the pantheon of corporate and institutional risk and strategic management; a practical process for creating early warning systems and on-going management and monitoring of reputation risks; techniques for aligning reputation risk management with business strategy and business planning; several case studies, including examples of when reputation risk management has gone wrong; examples of how to manage specific reputation risks successfully or deal with a reputation risk crisis. The Reputation Risk Handbook is not just for practitioners – those who manage risk and reputation directly – but for those who have oversight of risk management – namely boards, their committees and the c-suite. In addition to a framework for practitioners, the book provides specific suggestions for boards, including questions to ask management and what to look for within their organizations.
| Author | : Douglas G. Hoffman |
| Publisher | : John Wiley & Sons |
| Total Pages | : 580 |
| Release | : 2002-01-25 |
| Genre | : Business & Economics |
| ISBN | : 9780471412687 |
"Managing Operational Risk" ist ein maßgeblicher Leitfaden zum Handling des operativen Risikos in Finanzinstituten. Als operatives Risiko bezeichnet man das Risiko für mögliche unerwartete Verluste, die auf Systemfehler, nicht adäquate interne Steuerungs- und Kontrollmechanismen sowie auf menschliches Versagen und höhere Gewalt zurückzuführen sind. Erläutert werden hier alle grundsätzlichen Fragen, angefangen bei einer ausführlichen Definition des Begriffs operatives Risiko, bis hin zu Entwurf und Implementierung anspruchsvoller Riskmanagement-Systeme. Darüber hinaus werden neueste Verfahren zur Erstellung von Computermodellen ebenso erörtert wie führende Methoden zur Integration von Legacy Systemen für die Bewertung und Erfassung operativer Risiken. "Managing Operational Risk" ist ein sachlich-prägnanter Ratgeber zur Bewertung und Minimierung des operativen Risikos. Geschrieben von Douglas Hoffman, einem international führenden Experten auf diesem Gebiet. Mit zahlreichen Fallstudien zu Spitzenfinanzinstitutionen weltweit.
