Managing Quality In Tourism
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| Author | : Priscilla Boniface |
| Publisher | : Routledge |
| Total Pages | : 140 |
| Release | : 2013-06-17 |
| Genre | : Business & Economics |
| ISBN | : 1134856970 |
Managing Quality Cultural Tourism is an authoritative look at how to manage cultural tourist sites to best meet the needs of the visitors, the presenters and the site itself. As cultural tourism increases the management of heritage sites becomes more complex. Priscilla Boniface addresses these crucial management issues using a marketing approach to identify the needs of all concerned. This volume is specifically aimed at professionals and students of leisure, tourism and heritage management. It provides an invaluable background to cultural tourism and then focuses on some important issues involved with managing a heritage site - education, entertainment and preservation - and considers appropriate ways of dealing with the needs of the tourist, the presenters and the cultural site. Managing Quality Cultural Tourism suggests a way forward for cultural tourism. It is an indispensable tool for all involved in tourism and heritage industries.
| Author | : Connie Mok |
| Publisher | : Routledge |
| Total Pages | : 359 |
| Release | : 2013-01-11 |
| Genre | : Business & Economics |
| ISBN | : 1136386564 |
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
| Author | : Muzaffer Uysal |
| Publisher | : |
| Total Pages | : |
| Release | : 2018 |
| Genre | : Hospitality industry |
| ISBN | : 9781786390462 |
| Author | : Tony Lenehan |
| Publisher | : |
| Total Pages | : 336 |
| Release | : 1998 |
| Genre | : Hospitality industry |
| ISBN | : |
This work addresses the growing interest in total quality management (TQM) within the hospitality industry. It examines theories and developments in quality management, and looks critically at the subject in an international context.
| Author | : World Tourism Organization |
| Publisher | : World Tourism Organization |
| Total Pages | : 134 |
| Release | : 2017 |
| Genre | : Business & Economics |
| ISBN | : 9789284417971 |
This Guidebook offers a comprehensive and pragmatic approach to the improvement of quality of tourism destinations. It clarifies tourism concepts developing basic tools for improving quality at tourism destinations.
| Author | : Ana María Campón-Cerro |
| Publisher | : Springer |
| Total Pages | : 369 |
| Release | : 2018-07-30 |
| Genre | : Social Science |
| ISBN | : 3319916920 |
This volume analyses the positive effects that tourism generates on resident’s quality of life, and how this influences tourists’ quality of life as they enjoy an enriching experience in the destination they visit. It provides significant theoretical and empirical contributions, as well as, case studies related to quality of life in hospitality and tourism marketing and management. This volume is the result of the effort that many researchers from all over the world have done to spread some new light on this outstanding research line and add knowledge on the relationship between tourism and quality of life of both residents and tourists. This last is highlighted as a fundamental factor to take into account for the development of new tourism practices. This volume is a true reference for researchers, students and professionals working in tourism marketing and management.
| Author | : Liping A. Cai |
| Publisher | : Emerald Group Publishing |
| Total Pages | : 333 |
| Release | : 2018-10-19 |
| Genre | : Business & Economics |
| ISBN | : 1787563839 |
This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
| Author | : Magdalena Kachniewska |
| Publisher | : |
| Total Pages | : 241 |
| Release | : 2017 |
| Genre | : |
| ISBN | : |
Tourism Quality Management handbook contains some basic issues connected with the problem of quality management both in the tourism enterprise and tourism destination area (TDA). Quality in tourism is measured by the quality of tourism experience. In other words, it is nothing else but the quality of life during the person's temporary stay outside his/her permanent residence. What is also true is that tourism, especially leisure or holiday tourism, carries the expectation of a higher quality of life than experienced at home. It seems to be the most important reason for quality management in tourism organizations and TDA.
| Author | : B. Prideaux |
| Publisher | : CABI |
| Total Pages | : 357 |
| Release | : 2006-09-14 |
| Genre | : Hospitality industry |
| ISBN | : 1845930150 |
The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.
| Author | : K. Thirumaran |
| Publisher | : Springer Nature |
| Total Pages | : 222 |
| Release | : 2021-01-20 |
| Genre | : Business & Economics |
| ISBN | : 3030576949 |
Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
