Managing Narcissists Blamers Dramatics And More Research Driven Scripts For Managing Difficult Personalities At Work
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| Author | : Mark Murphy |
| Publisher | : |
| Total Pages | : 116 |
| Release | : 2019-12 |
| Genre | : Business & Economics |
| ISBN | : 9781732048461 |
From New York Times bestseller Mark Murphy comes the definitive guide to managing difficult people! Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Do you have to work with anyone who always sees the negative in any situation? Or someone who is hyper-sensitive and always gets their feelings hurt? This book gives you the research-backed scripts to manage the most difficult personalities on your team, including Dramatics, Blamers, Narcissists, the Confidently Incompetent, Negative Personalities, Talented Terrors, and more! This book gives you the specific scripts to improve even the most difficult personalities! Mark Murphy is a New York Times bestselling author, contributor to Forbes, and the founder of Leadership IQ, ranked one of the Top 10 Leadership Development Firms in the world. Mark's books include Hiring for Attitude, Truth At Work: The Science of Delivering Tough Messages, Hundred Percenters: Challenge Your People to Give It Their All and They'll Give You Even More, and HARD Goals: The Science of Getting From Where You Are to Where You Want to Be. His work has appeared in The Wall Street Journal, The New York Times, Fortune, Forbes, Bloomberg BusinessWeek, and U.S. News & World Report. Mark has also appeared on CNN, NPR, CBS Sunday Morning, and ABC's 20/20. Learn more at www.leadershipiq.com
| Author | : Renee Evenson |
| Publisher | : AMACOM |
| Total Pages | : 242 |
| Release | : 2013-10-15 |
| Genre | : Business & Economics |
| ISBN | : 0814432999 |
How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
| Author | : Marilyn Pincus |
| Publisher | : Simon and Schuster |
| Total Pages | : 224 |
| Release | : 2004-10-08 |
| Genre | : Business & Economics |
| ISBN | : 1593371861 |
"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.
| Author | : Roy H. Lubit |
| Publisher | : FT Press |
| Total Pages | : 408 |
| Release | : 2004 |
| Genre | : Business & Economics |
| ISBN | : 9780131409958 |
The author shows how to use emotional intelligence tactics to survive when dealing with toxic managers and other impossible people in the workplace.
| Author | : Terrence Sember |
| Publisher | : Simon and Schuster |
| Total Pages | : 190 |
| Release | : 2009-05-18 |
| Genre | : Business & Economics |
| ISBN | : 1440514275 |
Unlike other career books, this book offers managers a team-focused approach to neutralizing a not-so-pleasant—or productive—working atmosphere. Instead of isolating the one problem employee, relevant teams are considered as part of the solution. The result? Solutions stick and there's less likelihood of the bad apple ruining the bunch. Complete with situational advice and case studies taken straight from the trenches, this simple and straightforward guide teaches managers how to: Calm down combatants Motivate wasters Silence gossips De-arm backstabbers Convince passive-aggressives to open up Teach narcissists the importance of the team This book helps managers decide what the right course of action is—whether it means chastising negative behavior, encouraging positive outlooks, separating certain folks, creating teams for success, giving employees warnings, and/or firing the ones who are pretty much rotten through and through. This book is essential reading for any manager looking to ensure a pleasant, productive—and fruitful—work environment.
| Author | : Hazel Edwards |
| Publisher | : Penguin Group Australia |
| Total Pages | : 231 |
| Release | : 2012-08-09 |
| Genre | : Self-Help |
| ISBN | : 1742536980 |
We all have people in our lives who frustrate, annoy or hurt us. Consider those who claim 'I'm always right!', workplace bullies, or obsessive personality types. And most of us hurt others occasionally, too. In Difficult Personalities Dr Helen McGrath and Hazel Edwards take common situations and offer strategies to help, including: anger and conflict management achieving empathy optimism and assertion making decisions about difficult relationships This is a reassuring guide to dealing with the challenging behaviour we encounter daily, as well as with our own. It's an essential resource for understanding, living with or working with people whose behaviour is frustrating, confusing or damaging.
| Author | : Rick Brinkman |
| Publisher | : McGraw Hill Professional |
| Total Pages | : 127 |
| Release | : 2006-04-07 |
| Genre | : Business & Economics |
| ISBN | : 0071487158 |
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
| Author | : Bill Eddy |
| Publisher | : Unhooked Books |
| Total Pages | : 0 |
| Release | : 2015-02 |
| Genre | : Business & Economics |
| ISBN | : 9781936268665 |
A four-step method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work: customers, employees, managers and business-owners.
| Author | : Gill Hasson |
| Publisher | : John Wiley & Sons |
| Total Pages | : 215 |
| Release | : 2014-10-29 |
| Genre | : Family & Relationships |
| ISBN | : 0857085719 |
DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
| Author | : Devora Zack |
| Publisher | : Berrett-Koehler Publishers |
| Total Pages | : 178 |
| Release | : 2012-08-27 |
| Genre | : Business & Economics |
| ISBN | : 1609945751 |
Professional success, more often than not, means becoming a manager. Yet nobody prepared you for having to deal with messy tidbits like emotions, conflicts, and personalities—all while achieving ever-greater goals and meeting ever-looming deadlines. Not exactly what you had in mind, is it? Don't panic. Devora Zack has the tools to help you succeed and even thrive as a manager. Drawing on the Myers-Briggs Type Indicator, Zack introduces two primary management styles—thinkers and feelers—and guides you in developing a management style that fits who you really are. She takes you through a host of potentially difficult situations, showing how this new way of understanding yourself and others makes managing less of a stumble in the dark and more of a walk in the park. Her enlightening examples, helpful exercises, and lifesaving tips make this book the new go-to guide for all those managers looking to love their jobs again.
