Menu Engineering

Menu Engineering
Author: Michael L. Kasavana
Publisher: Hospitality Publications
Total Pages: 167
Release: 1990-01-01
Genre: Business & Economics
ISBN: 9780932235060

Managing Front Office Operations

Managing Front Office Operations
Author: Michael L. Kasavana
Publisher: Educational Institute
Total Pages: 0
Release: 2013-04-26
Genre: Hotel management
ISBN: 9780133430783

Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Managing Hospitality Human Resources (AHLEI)

Managing Hospitality Human Resources (AHLEI)
Author: Robert H. Woods
Publisher: Pearson Higher Ed
Total Pages: 494
Release: 2013-04-23
Genre: Business & Economics
ISBN: 0133454126

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity. Topics include: The impact of the post-recession economy on recruiting, selection, retention, and turnover How companies use social media to learn about job applicants The role of technology in performance appraisals The latest trends in effective incentive programs and industry benefits The changing face of unions and new trends in organizing and collective bargaining Social responsibility and sustainability measures, including what companies are doing (and not doing) right

Food and Beverage Cost Control

Food and Beverage Cost Control
Author: Lea R. Dopson
Publisher: John Wiley & Sons
Total Pages: 469
Release: 2019-09-04
Genre: Technology & Engineering
ISBN: 1119524997

Professional foodservice managers are faced with a wide array of challenges on a daily basis. Controlling costs, setting budgets, and pricing goods are essential for success in any hospitality or culinary business. Food and Beverage Cost Control provides the tools required to maintain sales and cost histories, develop systems for monitoring current activities, and forecast future costs. This detailed yet reader-friendly guide helps students and professionals alike understand and apply practical techniques to effectively manage food and beverage costs. Now in its seventh edition, this extensively revised and updated book examines the entire cycle of cost control, including purchasing, production, sales analysis, product costing, food cost formulas, and much more. Each chapter presents complex ideas in a clear, easy-to-understand style. Micro-case studies present students with real-world scenarios and problems, while step-by-step numerical examples highlight the arithmetic necessary to understand cost control-related concepts. Covering everything from food sanitation to service methods, this practical guide helps readers enhance their knowledge of the hospitality management industry and increase their professional self-confidence.

Revenue Management

Revenue Management
Author: Robert G. Cross
Publisher: Crown Currency
Total Pages: 289
Release: 2011-04-27
Genre: Business & Economics
ISBN: 0307788989

From the man the Wall Street Journal hailed as "the guru of Revenue Management" comes revolutionary ways to recover from the after effects of downsizing and refocus your business on growth. Whatever happened to growth? In Revenue Management, Robert G. Cross answers this question with his ground-breaking approach to revitalizing businesses: focusing on the revenue side of the ledger instead of the cost side. The antithesis of slash-and-burn methods that left companies with empty profits and dissatisfied stockholders, Revenue Management overturns conventional thinking on marketing strategies and offers the key to initiating and sustaining growth. Using case studies from a variety of industries, small businesses, and nonprofit organizations, Cross describes no-tech, low-tech, and high-tech methods that managers can use to increase revenue without increasing products or promotions; predict consumer behavior; tap into new markets; and deliver products and services to customers effectively and efficiently. His proven tactics will help any business dramatically improve its bottom line by meeting the challenge of matching supply with demand.

Hospitality Sales and Marketing

Hospitality Sales and Marketing
Author: James R. Abbey
Publisher: Educational Institute
Total Pages: 0
Release: 2014-08-18
Genre: Hospitality industry
ISBN: 9780133594508

In today's highly-competitive hospitality market, it is essential to have an understanding of sales and marketing. Hospitality Sales and Marketing goes beyond theory to focus on a customer-oriented and practical approach for effectively marketing hotels and restaurants. The book explores the "four Ps" (price, product, promotion, and place) as they relate to specific market segments, providing a customer-focused perspective. Illustrations and exhibits include industry examples (forms, checklists, advertisements, etc.) that are used by today's industry leaders to effectively market their properties.

Towards an Intelligent Learning Management System Under Blended Learning

Towards an Intelligent Learning Management System Under Blended Learning
Author: Sofia B. Dias
Publisher: Springer Science & Business Media
Total Pages: 243
Release: 2013-09-29
Genre: Technology & Engineering
ISBN: 3319020781

What are the key channels to change in blended instructional practice as they relate to the use of a learning management system (LMS)? What role LMS users’ profiles play in facilitating change in practice? Can we model users’ quality of interaction (QoI) with LMS? How inclusiveness and affectiveness could lead to a personalized intelligent LMS (iLMS)? If these questions sound intrinsic to you and to your own experience and circumstance, then this book fits absolutely to you. Here, the term Blended – viewed as a fuzzy concept – is understood as a stepping-stone on the way to the future, to explain the multiple ways human beings think/act/feel of society in the 21st century and to embrace the opportunity of humans to re/co-construct new knowledge through the intermediation role of the technology. Initially, based on an online learning environment’ theoretical framework, some current issues of the educational processes in the digital age of Web 2.0 are analyzed. Then, after exploring the main methodological procedures, characteristic examples of research case studies follow, including LMS users’ trends and profiles and modeling of their QoI using fuzzy logic. This book offers useful information that evokes initiatives towards rethinking of the value, efficiency, inclusiveness, affectiveness and personalization of the iLMS-based b-learning environment, both by the educators, the LMS designers and educational policy decision makers.

Managing Housekeeping Operations (AHLEI)

Managing Housekeeping Operations (AHLEI)
Author: Aleta A. Nitschke
Publisher: Pearson Higher Ed
Total Pages: 619
Release: 2013-04-29
Genre: Business & Economics
ISBN: 0133454371

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.

Professional Front Office Management

Professional Front Office Management
Author: Robert Woods
Publisher: Pearson Higher Ed
Total Pages: 654
Release: 2013-10-03
Genre: Business & Economics
ISBN: 1292056053

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

Foundations of Lodging Management

Foundations of Lodging Management
Author: David K. Hayes
Publisher: Pearson Higher Ed
Total Pages: 395
Release: 2013-10-03
Genre: Juvenile Nonfiction
ISBN: 1292053542

For junior college or undergraduate courses in hotel management, lodging operations, and hospitality. Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimisation, and an updated Front Office Simulation that helps students learn how to manage a hotel’s front office and better understand the complexity of the entire property. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.