Managing Front Office Operations
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| Author | : Michael L. Kasavana |
| Publisher | : Educational Institute |
| Total Pages | : 0 |
| Release | : 2013-04-26 |
| Genre | : Hotel management |
| ISBN | : 9780133430783 |
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
| Author | : Michael L. Kasavana |
| Publisher | : Educational Institute |
| Total Pages | : 0 |
| Release | : 2012-05-29 |
| Genre | : |
| ISBN | : 9780133097108 |
This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.
| Author | : Michael L. Kasavana |
| Publisher | : Educational Institute of American Hotel & Motel Association |
| Total Pages | : 0 |
| Release | : 2001 |
| Genre | : Hotel management |
| ISBN | : 9780866122252 |
| Author | : James A. Bardi |
| Publisher | : Wiley |
| Total Pages | : 0 |
| Release | : 1996-08-26 |
| Genre | : Business & Economics |
| ISBN | : 9780471287124 |
This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.
| Author | : Charles E. Steadmon |
| Publisher | : |
| Total Pages | : 344 |
| Release | : 1988 |
| Genre | : House & Home |
| ISBN | : |
Handboek Front Office werkzaamheden.
| Author | : Michael L. Kasavana |
| Publisher | : Pearson Higher Ed |
| Total Pages | : 668 |
| Release | : 2013-10-08 |
| Genre | : Business & Economics |
| ISBN | : 0133475395 |
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
| Author | : Heather Prendergast |
| Publisher | : Saunders |
| Total Pages | : 0 |
| Release | : 2015 |
| Genre | : Animal health technicians |
| ISBN | : 9780323261852 |
This complete guide to veterinary office management covers front office skills, clinical assisting tasks, critical core competencies as outlined by the Veterinary Hospital Managers Association, and pet health insurance and wellness plans.--From publisher description.
| Author | : Margaret M. Kappa |
| Publisher | : Educational Institute of American Hotel & Motel Association |
| Total Pages | : 454 |
| Release | : 1995 |
| Genre | : Business & Economics |
| ISBN | : |
| Author | : Denney G. Rutherford |
| Publisher | : Wiley |
| Total Pages | : 0 |
| Release | : 2006-02-24 |
| Genre | : Business & Economics |
| ISBN | : 9780471470656 |
This Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today’s burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated edition enables readers to formulate their own ideas and solutions.
| Author | : Sue Baker |
| Publisher | : Cengage Learning Business Press |
| Total Pages | : 325 |
| Release | : 2001-11-27 |
| Genre | : Business & Economics |
| ISBN | : 9781844800902 |
This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses. This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.
