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| Author | : John Townsend |
| Publisher | : Pocketbooks |
| Total Pages | : 94 |
| Release | : 2007-06 |
| Genre | : Occupational training |
| ISBN | : 9781903776810 |
A pocketful of tips on how to handle challengers at training courses and meetings.
| Author | : John Townsend |
| Publisher | : Management Pocketbooks |
| Total Pages | : 98 |
| Release | : 2010-01-01 |
| Genre | : Business & Economics |
| ISBN | : 1907078592 |
A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. "I loved the book. It shows such a great variety of ways to deal with challengers."
| Author | : John Townsend |
| Publisher | : |
| Total Pages | : |
| Release | : 2010 |
| Genre | : Interpersonal relations |
| ISBN | : |
| Author | : John Townsend |
| Publisher | : |
| Total Pages | : 92 |
| Release | : 1994 |
| Genre | : Business presentations |
| ISBN | : 9781870471190 |
A collection of 24 portraits of "difficult" participants encountered on training courses and at meetings, and how to cope with them.
| Author | : John Townsend |
| Publisher | : Pocketbooks |
| Total Pages | : 96 |
| Release | : 2004-03 |
| Genre | : Communication |
| ISBN | : 9781903776223 |
The Challengers Pocketbook is a collection of 24portraits of 'difficult' participants encountered ontraining courses and at meetings. Meet the Trapper, theGriper, the Silent Cynic, the Whisperer and their manyfriends. Learn how to cope with them using suchtechniques as 'blockbusting', 'psychological judo','reframing', 'self-revelation' ......
| Author | : Ian Fleming |
| Publisher | : Management Pocketbooks |
| Total Pages | : 115 |
| Release | : 2014-01-01 |
| Genre | : Business & Economics |
| ISBN | : 1908284404 |
Author Ian Fleming directs the 'Developing People Pocketbook' at full time trainers and managers with staff training as part of their jobs. He deals with training needs identification, the pros and cons of different training methods, learning styles and learning blocks, finding and briefing external trainers, assessing the outcome and applying the learning. Reviewing an earlier edition of this title, Training Education Employment Journal wrote: 'A worthy overview of training needs identification, design, delivery and evaluation. Read this and you could save many hours ploughing through far less accessible tomes on the subject'.
| Author | : Peter English |
| Publisher | : Management Pocketbooks |
| Total Pages | : 115 |
| Release | : 2015-09-16 |
| Genre | : Business & Economics |
| ISBN | : 1908284145 |
At some stage or other we all have to deal with difficult conversations. This work helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking.
| Author | : Ian Fleming |
| Publisher | : Management Pocketbooks |
| Total Pages | : 112 |
| Release | : 2016-02-12 |
| Genre | : Business & Economics |
| ISBN | : 1906610770 |
Over 25,000 copies sold! Fully revised and updated, the new, 3rd edition of People Manager’s Pocketbook is out now. It’s full of practical techniques for dealing with all sorts of tricky situations, such as: You’re managing someone fifteen years older than you with different ideas about how things should be done;You find out one of your team is moaning about you on social media;You are asked to implement a policy you strongly disagree with;You have to give someone bad news.
| Author | : Tora Estep |
| Publisher | : ASTD |
| Total Pages | : 0 |
| Release | : 2004-08-30 |
| Genre | : Business & Economics |
| ISBN | : 9781562863838 |
Ever walked away from a training session frustrated, tired, and angry because large portions of the session were spent trying to deal with a participant who didn't want to participate and was keen to let you know how much he or she didn't want to participate? Have you ever felt like you lost your whole group, because a couple of people were chatting away, or because someone was monopolizing the conversation, or because someone was heckling you all day?Then this Infoline is for you. It provides a checklist to help you prepare for sessions so you can anticipate trouble and plan to deal with it, stop difficult behaviors before they even start, and understand how to adjust your reactions so as to not make the situation worse. You'll also learn about some common unpleasant behaviors as well as ways to think about and handle them effectively.
