Beyond the Quick

Beyond the Quick
Author: Ralph H. Kilmann
Publisher: Beard Books
Total Pages: 322
Release: 2003
Genre: Business & Economics
ISBN: 1587982188

The necessary non-quick fix for creating and maintaining organizational success. A reprint.

Managing Beyond the Quick Fix

Managing Beyond the Quick Fix
Author: Ralph H. Kilmann
Publisher: Jossey-Bass
Total Pages: 266
Release: 1989-03-07
Genre: Business & Economics
ISBN:

Provides guidelines for promoting lasting and positive change by identifying and showing how to effectively manage the five essential elements of organizational success--organizational culture, management skills, team building, strategy structure, and the reward system.Position your organization for the long haul. In this thoughtful volume, author Ralph H. Kilmann provides guidelines for promoting lasting, positive change by identifying and showing how to effectively manage the five essential elements of organizational success--culture, management skills, team building, strategy structure, and reward systems. Basing his conclusions on first-hand consulting experience with such companies as AT&T, Ford, General Electric, and Xerox, the author clearly demonstrates how this approach can help companies move beyond Band Aid solutions to competitive challenges and initiate changes that aptly support long-term business goals.

Implementing CRM

Implementing CRM
Author: David Finnegan
Publisher: John Wiley & Sons
Total Pages: 345
Release: 2007-05-07
Genre: Business & Economics
ISBN: 0470065265

Firms are continually seeking new ways to forge close relationships with their most valuable customers. With recent advances in networking and database management, firms have both the motivation and the means for improving their Customer Relationship Management (CRM) strategies. This book focuses on the actuality of implementing CRM. It is about the organization's ability to provide a seamless and personalized experience to each customer rather than a transactional or product-focused approach where the future of the relationship is not an over-riding consideration. This book connects CRM systems implementation with organizational change for the first time. It looks into the factors that distinguish firms which connect with their customers and gain customer loyalty with firms that are not as successful. It also describes the micro-processes that occur on a daily basis in a company and all the small decisions managers and employees take during the implementation of change and the creation of knowledge. Finnegan and Willcocks note that CRM implementation is not the straightforward process that many of the trade publications would have us believe. They state the failure rate of large CRM projects may be as high at 70%. Through the lens of two detailed case studies, the authors investigate why CRM is no panacea.

The Quick Fix

The Quick Fix
Author: Jesse Singal
Publisher: Farrar, Straus and Giroux
Total Pages: 352
Release: 2021-04-06
Genre: Social Science
ISBN: 0374718040

An investigative journalist exposes the many holes in today’s bestselling behavioral science, and argues that the trendy, TED-Talk-friendly psychological interventions that are so in vogue at the moment will never be enough to truly address social injustice and inequality. With their viral TED talks, bestselling books, and counter-intuitive remedies for complicated problems, psychologists and other social scientists have become the reigning thinkers of our time. Grit and “power posing” promised to help overcome entrenched inequalities in schools and the workplace; the Army spent hundreds of millions of dollars on a positive psychology intervention geared at preventing PTSD in its combat soldiers; and the implicit association test swept the nation on the strength of the claim that it can reveal unconscious biases and reduce racism in police departments and human resources departments. But what if much of the science underlying these blockbuster ideas is dubious or fallacious? What if Americans’ longstanding preference for simplistic self-help platitudes is exerting a pernicious influence on the way behavioral science is communicated and even funded, leading respected academics and the media astray? In The Quick Fix, Jesse Singal examines the most influential ideas of recent decades and the shaky science that supports them. He begins with the California legislator who introduced self-esteem into classrooms around the country in the 1980s and the Princeton political scientist who warned of an epidemic of youthful “superpredators” in the 1990s. In both cases, a much-touted idea had little basis in reality, but had a massive impact. Turning toward the explosive popularity of 21st-century social psychology, Singal examines the misleading appeal of entertaining lab results and critiques the idea that subtle unconscious cues shape our behavior. As he shows, today’s popular behavioral science emphasizes repairing, improving, and optimizing individuals rather than truly understanding and confronting the larger structural forces that drive social ills. Like Anand Giridharadas’s Winners Take All, The Quick Fix is a fresh and powerful indictment of the thought leaders and influencers who cut corners as they sell the public half-baked solutions to problems that deserve more serious treatment.

Using Sociology

Using Sociology
Author: Roger Austin Straus
Publisher: Rowman & Littlefield
Total Pages: 426
Release: 2002
Genre: Social Science
ISBN: 9780742516632

Twelve chapters introduce major areas and key concepts in sociology and emphasize their practical applications. Covering theory, history, and methodology, the book provides a concise overview of the field. Chapters address social psychology, medical sociology, organizational theory, criminology, community, American public policy, and the promotion of peace. A glossary is included. Contributors include professors of sociology and planning, market researchers, and consultants. Annotation copyrighted by Book News, Inc., Portland, OR

Knowledge Networks

Knowledge Networks
Author: Denise Bedford
Publisher: Emerald Group Publishing
Total Pages: 238
Release: 2021-10-26
Genre: Business & Economics
ISBN: 1839829508

Knowledge Networks describes the role of networks in the knowledge economy, explains network structures and behaviors, walks the reader through the design and setup of knowledge network analyses, and offers a step by step methodology for conducting a knowledge network analysis.